Here's what customers had to say about our technicians and services here in Laurel:

Please consider this email an expression of our satisfaction with ARA products and services, in particular, you sales representative, Ed Howser.  Ed was a pleasure to deal with in working with my wife and me on the selection of an appropriate replacement heat pump system last Saturday.  Ed was cordial and professional and provided excellent information and comparisons of the product lines you all offer.  He also worked with us to arrive at what we believe to be a fair price for the system.  After installation he went above and beyond our expectations by coming to the house the next day to insure that everything was working to our satisfaction.
~Mr. & Mrs. Jack E.


Mr. Cheben,
I just wanted to send you an e-mail to let you know how grateful I am that you have someone like Mrs. Veronica Jones working for you.

I had a horribly time getting a service appointment set up with you company to service my A/C. I bought a new home  last year,  August 2009. I never had to deal with service companies in the past since I lived in an apartment. And my first experience was definitely not a good one, until I was able to speak to Mrs. Jones. She was nothing but professional and made me feel like my concerns are important  to her and she listened and took the time to write and note everything that had happened to me until the point when I talked to her. She made sure to reinsure me that this is not the way ARS does business and was very sincere with her apologies and in the manner she spoke to me.

Mrs. Jones made sure that I had a technician come out the same day I had this conversation with her, I only had a standby appointment setup for that day , but after everything that had happened she assured me someone will be there today. (Tom was there the same day and resolved my problem I had with my A/C).  If it would have not been for Mrs. Jones I can assure you I would have never considered using ARS now or in the future to do business with and to service any of my appliances ever.
~Tamara R.


Dear Mr. Cheben,

Your employee Robert Davis serviced my air conditioner yesterday (on a Sunday).  I am writing this letter to you to commend Mr. Davis' excellent service.  Not only was he pleasant and helpful, but he was one of the most efficient technicians that I have ever had from your company.  I was a bit dubious about doing this on a Sunday, but Mr. Davis took the time to thoroughly check and clean my air conditioner, made a repair, and advised me on what I should do to keep it in top running condition.  Really, no one has done the job so efficiently before and I have been using ARS for my heating and air conditioning for many years.

Please pass my sincere appreciation on to Mr. Davis and I hope he can be recognized in some special way for his excellent work ethics and expertise.  I hope he will stay with you for many years to come to that I can request him again and again in the future.
~Nancy W.