ARS/Rescue Rooter Richmond Reviews, Page 1 of 2
ARS/Rescue Rooter Richmond Reviews (Page 1)
I have used ARS (now Total Comfort) for over 12 years for both my heating and cooling services. Today, the technician Shawn came to my home to service my heating. He was very pleasant and informative on what he would suggest that I have done to make my unit more efficient. I can’t thank him enough and will continue to use the company in the future.
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Edgar came out to look at pretty significant vibration in the newly installed outdoor unit and determined it was a bent fan blade, replacement OEM blade arrived and installed in about a week, vibration gone, new Rheem 17 working great, very quiet, much quieter than my old Trane unit.
Technician was knowledgeable and prepared. The install crew was on point. Not sure if parts or logistics are the problem, but took 2.5 weeks to complete repair on a new system installed 4/22. With the correct parts and knowledge, technician completed repair professionally and quickly.
Our maintenance experience was wonderful and efficient except for the exorbitant expense . We are a elderly couple in our late late 70’s and are not supposed to be on ladders to do work or cleaning. However our Mitsubishi mini split / ductless hvac system needed a cleaning and maintenance. A service call is $109 so what could it cost? A $100 per unit or $100 per hour or a total of $500 ? 4 interior units and 1 exterior? All work was done in our kitchen with our brush and ladders we could lend. Well $2717 for a good cleaning. A good auto detail is a $100 to 500. My annual hvac service is $69-99 in Florida and includes cleaning.
The quality of work was good. The crew was friendly. They were able to start the job quickly, once I started the project.
Shawn, the service technician, was very nice and explained everything when going over the review of my system for its spring check-up.
Prompt service and arrived when they said they would. Did the job quickly and efficiently. Very polite in person and on the phone. I have used them (WeatherCrafters) for years.
The water heater did not fit the space even after the space had been measured by the company. However, the installers were very responsive and corrected the problem by quickly obtaining the correct item.
ARS came out and quoted me a price to install a new heating and a/c system. They were very professional from start to finish. The returned to help with a thermostat issue. They suggested that we instal an air scrubber. We were glad that we did. I will recommend them to anyone that ask if we know of a reputable company to meet their heating and a/c needs.
Shawn was great
The service tech Shawn was extremely nice, knowledgeable, trustworthy and friendly. Would love to have him again for my next service.
Great experience.. spoke to someone Saturday who came out and went over things with us and signed paperwork and by Wednesday we had two new units installed and hot water heaters to replace our old propane stuff.. the service guys were super nice and professional! Highly recommend!
Technicians promptly called before arriving. They were on time which is a plus. Answered any questions we had. Very professional & cleaned the area they worked in. Great job!
Personnel are polite, efficient, and seem to know their business.