Air Conditioning Frequently Asked Questions

What do you charge for your services? I need a ballpark.

We get this question a lot and we understand why cost is important to you. However, after decades of servicing customers all over the country, we have learned that nearly every homeowner’s situation is different, which makes it difficult to quote a price over the phone. Once we come out to your home and can evaluate the problem relative to the configuration of your home’s HVAC or plumbing system and any code requirements from your municipality, we can provide you with written options upfront from pre-printed pricing guides for your review and approve. We will not start any work without prior authorization from you.

Do you warranty your work? For how long?

Yes, we do. Our standard labor warranty is one year. All parts are warranted by the manufacturer from defects for up to 10 years. Click here for more details of our Exceptional Service Guarantee.

What brands of HVAC equipment do you sell?

We install and service all brands of residential and light commercial HVAC systems and equipment.

I recently noticed that there is mold on my vents. What is causing that? And how do I fix it?

Microbial growth on vents most often occurs when the temperature of the vent drops below the temperature of the surrounding air, causing condensation. This condition can be caused by:

Low evaporator air flow from poor duct design, high-resistance filters, dirty filters or lack of maintenance. If the airflow is reduced, the supply air is colder than per system design and metal vents can easily get below the dewpoint of the room air.

Excess indoor water vapor in the indoor air can also contribute to excessive condensation on vents. Be sure and run bath and kitchen exhaust fans intermittently, and try limiting use of the clothes dryer to the morning and evening hours to keep induced infiltration of water vapor to a minimum.

We recommend having the HVAC system professionally cleaned and performance-tested to be sure the correct quantity of air is in circulation by the fan and that the system is draining condensate properly.

What does SEER mean?

SEER stands for Seasonal Energy Efficiency Ratio. Simply put, it is a standardized measurement for the overall operating efficiency of an air conditioning system. The higher the system's SEER rating, the more efficient it is at converting energy into air cooling.

My outside A.C. unit which controls my upstairs stopped working and I checked outside to find ice on the bottom part of the unit. I hosed it down to melt the ice and waited a couple of hours. When I turned back on the outside unit fan kicked in but I am getting no action in the house fan or AC. Is there a reset switch?

There are 2 things that cause this: First, it freezes up for only two reasons. One is low on refrigerant and the other is usually your indoor blower is not working, which sounds like your issue. The blower motor itself could have failed or it could be a number of other problems causing your issue. The system needs to be diagnosed to be sure of the real problem. There is no reset, and I would recommend you have us come out today and don’t try to open the system and check yourself, as sometimes that can cause more issues. Also, turn off the system, as it will just freeze up again and could potentially harm your outdoor unit and compressor.

My AC unit, whether cooling or heating, clicks at the thermostat like it is starting cycle when the temperature is reached to start. However, the air handler blows and stops, blows and stops continuously. The outside unit (compressor) does not start.

A safety switch in the furnace typically is the cause of the air handler blowing and stopping like yours does. If something malfunctions during the ignition of the furnace, there is a safety that turns off the gas valve and turns the fan on to cool the heat exchanger down. It differs between manufacturers, but sometimes after the fan runs for a short while it cycles everything off, then tries the ignition sequence again. If it malfunctions again, it will repeat the cycle.