Privacy Policy

ARS®/Rescue Rooter® is committed to protecting the privacy of our users' personal information. To better protect your privacy, we have instituted the security and privacy practices outlined in this policy. We provide this notice explaining our information practices and the choices you can make about the way your information is used. Our privacy policy contains the following information:

Information ARS/Rescue Rooter collects and how it is used: ARS/Rescue Rooter collects certain information to enable you to take full advantage of our offerings when you register at our site, order products or services, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit ARS.com without providing us with any information about yourself. ARS/Rescue Rooter collects both personally identifiable and non-personally identifiable information from users of its website.

Personally identifiable information: When you register with ARS/Rescue Rooter, we may require you to give us contact information (such as your name, e-mail address, and physical address).

We use the customer contact information we collect to provide you with service and to send you, if you so choose, news about our company, newsletters, promotional materials, and other information.

We may also use the information we collect in combination with outside records to notify you about important changes to the website, new ARS/Rescue Rooter services and products, and special offers and information we think you'll find valuable.

We use information gathered at the time of your requesting service to process your request and to notify you of your service request status. A customer care representative or service provider may contact you in order to fulfill a service or to provide information you requested.

Non-personally identifiable information: We may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using (e.g., Safari, Chrome, Internet Explorer), the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider (e.g., Verizon, Time Warner Cable).

We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We also use this information to analyze site usage.

Disclosure of information to outside parties: To process your requests for products or services, we will need to share some of the personally identifiable information you provided (e.g., contact information and information about particular service needs) with service providers in our provider network.

If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive will originate from ARS/Rescue Rooter or the provider network, and your personally identifiable information will continue to be solely maintained by ARS/Rescue Rooter.

If you registered with ARS/Rescue Rooter through a third-party website or if you registered with a third-party website through ARS/Rescue Rooter we may need to report certain information to that website as is necessary.

If you come to ARS/Rescue Rooter via a co-branded partner and transact business with us, the information you provide may be collected and used by ARS/Rescue Rooter as well as by the co-branded partner from which you came. ARS is not responsible for the use that the co-branded partner makes of this information.

To help you identify when you are on the ARS website we place our logo in the upper left corner to indicate that you are within our website.

ARS/Rescue Rooter may be obligated to disclose personally identifiable information to law enforcement or agencies, even though such agencies may not comply with the terms of our Privacy Policy. ARS/Rescue Rooter will disclose information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request.

Finally, ARS/Rescue Rooter may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-personally identifiable information.

Information partners collect:Our site contains links to other websites whose information practices may be different than ours. You should consult the other sites' Privacy Policies, as we have no control over information that you may submit or that the third parties collect on those sites.

We may offer promotions or content that is sponsored by, or co-branded with, identified third parties. By virtue of these relationships, these third parties may obtain personally identifiable information that you submit. ARS/Rescue Rooter has no control over the third party's use of this information.

Our use of cookies:The ARS/Rescue Rooter website uses cookies, a technology that stores small pieces of information on your hard drive, to personalize content and keep track of your purchases during your visit. Each time your browser visits a website, the site sends all cookies relevant to that website; cookies are used to maintain a session between you and the web server.

How to update/change your preferences: ARS/Rescue Rooter may send communications, promotional information, and/or newsletters to our registrants. You can choose to not receive communications from us. To update your choices, please send us an email with your changes, titled "ARS Profile Update" to CustomerCareMail@ars.com. You may also call an ARS/Rescue Rooter Customer Care Specialist at 1-888-762-7711.

Changes to our privacy policy: If we materially change our privacy policy, we will post changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.