Here's what customers had to say about our technicians and services here in Charleston:

Dear Sirs,

This letter is to inform you that 3 of your employees, John Depner (Comfort Specialist), Al Washington & Chris Lyons (HVAC Technicians) should receive special recognition for an outstanding job they performed in having my old heating and air conditioning unit replaced with a new Trane high efficiency unit.

I began looking for a highly recognized reputable company that sold quality products and had great customer reviews. I obtained 5 bids from different HVAC contractors who sell Trane products. ARS/Rescue Rooter's proposal was not the most expensive bid and not the least expensive bid either. All 5 HVAC contractors provided their best ideas on removing my old heating and air conditioning unit from the attic of my house and extending the new ductwork to the new heating and air conditioning unit to be placed in my garage. John Depner's ideas were the most logical of all the other HVAC contractors and were quite different from my own ideas with my 42 years of mechanical/nuclear engineering experience.

John took pictures (none of the other contractors did) and dimensions of the work site and also performed load calculations to properly size my new heating and air conditioning unit. John's price quote is what I considered a fair price to complete this rather large project.

Al Washington & Chris Lyons were the HVAC technicians who performed the removal of my old unit. They both exhibited a can-do attitude with an attention to details throughout the entire job. Their work ethic made the entire project go smoother than I thought was ever possible.

ARS has 3 employees (John, Al & Chris) who set the standard for all others to strive for. ARS should be proud of their professional work, untiring efforts to please the customer, and their positive attitude of making the job right the first time.

I would highly recommend ARS to all of my family and friends for the products and services they provide.

I have a neighbor who is thinking about replacing his old heating and air conditioning unit and I will surely recommend ARS to do his job.

Respectively,
James M.
Summerville, SC



We recently had our old ac/heat unit in our home replaced by one of your crews and I want you to know that it was a pleasure having them come and provide service to us. Mr. Billy Strickland came out to assess our needs and provide us with his recommendations. He was very understanding of our concerns and helpful in selecting the product that would be the best for us. He and his partner John came out to get the crew started (Chris and Daniel) and came by and called frequently to monitor the progress as well as to make sure we were happy with what was being done. Chris and Daniel worked very hard to complete our job in an efficient and timely manner. We are so very pleased with the completed job. It has been a long, long time since we have dealt with such a pleasant, honest, and hard working crew. They are all an asset to your company and its reputation of providing excellent service. A very special thanks to Mr. Strickland for all of his help in getting our project started and finished. It was a pleasure working with him. We will definitely recommend your company to our family and friends!

Mary and Donald B.