ARS/Rescue Rooter Charleston Reviews (Page 1)
My wife and I recently purchased an older home that all seemed to be in order, everything even checked out running in top shape. Well, three weeks into living here, water began to back into the shower from other areas of the house. Not cool, right? I reached out to ARS and they had someone out to our home in just two hours. I spoke with Nancy in their office and Mel that completed the work found us the perfect solution. Both folks were great and will be my go to if anything else does arise. Thanks again y’all.
09/30/2020
Posted a negative review the other day and called ARS to complain. They took my complaint serious and sent a technician. I watched him go over my system. He explained to me what he was looking for and double checked the work. They completed the job as described and came back when i wasn't satisfied. They explained everything to my satisfaction. They didn't find the problem though, I did, but they made sure the the work I paid for was completed correctly. Thank you ARS for following up.
10/01/2020
Very professional, on time and knows what they are doing. Highly recommend them.
10/05/2020
Very professional and thorough. Polite. Followed CDC guidelines.
10/05/2020
Mell was on time and very easy to deal with..great customer service
10/08/2020
Jamall was fantastic. I couldn’t be happier with the level of service, professionalism and value. He went above and beyond and I will certainly use again!!!
10/12/2020
Our unit is 5 years old and on Sunday our thermostat was in a constant WAIT mode meaning no air conditioning. I called ARS North Charleston on Monday morning and they had someone out to our house by 9 am on Tuesday. D'Angelo was our service guy and I must say he is a very polite and knowledgeable guy! He checked everything and learned it was all from a loose wire! My husband and I are grateful for D'Angelo taking the time to explain the problem to us and for getting our ac back on!! (I do hope I spelled his name right because he deserves recognition!)
10/13/2020
Jamel was a very customer-oriented technician, an exceptionally good communicator, and provided exceptional service.
10/16/2020
Joshua was the nicest service man. Fixed the problem and was off. Super guy.
10/22/2020
Mr. Jamell was extremely professional, knowledgeable and personable! He accessed what type of water heater would best suit my house and installed the new water heater all in the same day! This was an awesome and stree-free experience! Thank you again Mr. Jamell
10/24/2020
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