ARS/Rescue Rooter Charleston Reviews (Page 1)
My a/c dated 1984 was replaced. Jermaine was first to respond. Pointed out on old HVAC the fan not running and for one that old, the best decision was to replace. I could've ordered new motor but one that old will continue to break down. Very hot in house and not the first time I have gone through this. Mark came and showed me my options. I didn't want more debt but Mark called Enerbank. I got a great deal with Enerbank and even Dominion Energy said I got a great deal with Enerbank and didn't believe I could've gotten such a deal with anyone else. D.J came next day with his boss; Albert, came because I am a senior citizen and assured me that I will be taken care of in best way that ARS can provide. Was very impressed with associates that took my calls and because I suffer severe anxiety; they understood what I was going through. They have the sweetest dispositions. Made me feel like a family member. I have seen many ARS commercials where the truck is leaving and child runs after truck, waving. Believe me when in need; especially if you are a senior and feel helpless, call on ARS. They are professionals.
07/03/2020
Service tech was prompt, informative, and professional. I received a call 40 minutes prior to the appointment informing me the tech would arrive within 40 minutes which he did. In addition, the tech explained the issues and options for repairs.
I will use this company again.
07/07/2020
At first I was a little skeptical taking up business with the company so far away from where I live but it was Ben's salesmanship that sealed the deal. He answered all my questions, shared his customers experiences and treated me as if he already knew my concerns. I care for an elderly parent in which our unit broke down. As soon as I gave the ok, Ben did everything to make sure our unit was installed and our home well cooled. The technicians, Jamal W. and another tech which I didn't catch his name, was also very efficient and patient through the sweltering heat. Their professionalism and kindness gave me and my mom peace of mind. I did notice water leaking from outside unit two days later. I called for service and someone is expected to come out today. I'm confident the problem will be resolved. Thanks for all your help!
07/16/2020
Overall, I am happy with my experience with them. The last one they sent out was above and beyond making sure everything was right. However, the tech before him never even checked the air handler. I was out of the country at the time and my wife didn't make him go into the attic.
They are usually able to schedule you within 24 hours.
07/29/2020
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