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Privacy Policy

Privacy Policy

This Privacy Policy governs the manner in which American Residential Services LLC (“ARS”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ars.com website (“Site”). This privacy policy applies to the Site and all products and services offered by American Residential Services.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

We use the non-personally identifiable information that we collect in the aggregate to improve the design and content of our site. We also use this information to analyze site usage.

Children Under the Age of 13 
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any [personal] information to [or on] the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not [use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use]. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at CustomerCareMail@ars.com.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
American Residential Services may collect and use Users personal information for the following purposes:

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
 
Disclosure of information to outside parties
To process your requests for products or services, we will need to share some of the personally identifiable information you provided (e.g., contact information and information about particular service needs) with service providers in our provider network.

If you choose to receive promotions, newsletters, and/or other types of correspondence from us, the correspondence that you receive will originate from ARS/Rescue Rooter or the provider network, and your personally identifiable information will continue to be solely maintained by ARS.

If you registered with ARS through a third-party website or if you registered with a third-party website through ARS we may need to report certain information to that website as is necessary.

If you come to ARS via a co-branded partner and transact business with us, the information you provide may be collected and used by ARS as well as by the co-branded partner from which you came. ARS is not responsible for the use that the co-branded partner makes of this information.

To help you identify when you are on the ARS website we place our logo in the upper left corner to indicate that you are within our website.

ARS may be obligated to disclose personally identifiable information to law enforcement or agencies, even though such agencies may not comply with the terms of our Privacy Policy. ARS will disclose information to such agencies in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena, or a law enforcement agency's request.

Finally, ARS may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, partners, service providers, or to the press. Aggregate statistics contain only non-personally identifiable information.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

California Online Privacy Protection Act Notice
ARS does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your website browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Third parties that have content embedded on ARS’s websites such as a social feature or a stock ticker may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific ARS website from a certain IP address. Third parties cannot collect any other personally identifiable information from ARS’s websites unless you provide it to them directly.

Access to your personal information
Whenever you use our services, we aim to provide you with access to your personal information. When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. After you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

How to update/change your preferences
ARS may send communications, promotional information, and/or newsletters to our registrants. You can choose to not receive communications from us. To update your choices, please send us an email with your changes, titled "ARS Profile Update" to CustomerCareMail@ars.com. You may also call an ARS Customer Care Specialist at 1-888-762-7711.

Changes to this privacy policy
American Residential Services has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

American Residential Services L.L.C.
https://www.ars.com
965 Ridge Lake Blvd, Suite 201
Memphis, TN 38120-9401
1-888-762-7711
CustomerCareMail@ars.com





Last updated August 16, 2017.

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