ARS/Rescue Rooter Columbia Reviews (Page 1)
My service and experience with Service Pro Steve P. from ARS/Rescue Rooter Columbia was excellent.
He was very professional and informative. He answered all of my questions and gave great suggestions and advise.
Steve P. is my idea of what a representative of a business should be.
I
12/11/2020
We could not be happier with the experience of having our new Lennox HVAC system installed by Jason Portigiaro and his assistant Andrew Barr. They worked diligently throughout day and communicated with us as progress was made. They stayed to make certain we understood the new hook up to WiFi and even assisted in getting iComfort App on our phone. What a contrast this is to our experience with having a Sears roof installed. Thank you Home Depo for having such competent contractors.
12/11/2020
Clarence was professional, courteous, and polite. He spent several hours on a Saturday night working to fix my issue and never complained once. Very much appreciate his good service.
12/11/2020
My name is Pat Durgin (Lynn Dickinson is my daughter). I very much
appreciated the professional and courteous manner which Daniel Raider
exhibited while at my home 10-03-16. I certainly recommend this young man to everyone.
12/11/2020
Just had ARS update my system, Melvin worked very hard to complete a long series of jobs on my unit. He was very professional. #1 worker.
Bobby has helped me a lot of times on my Unit. He is an excellent employe and professional in his quick assesments.
12/11/2020
Stephan S., HVAC Technician with ARS, provided very professional service. He was efficient and completed the service in a timely manners. I will gladly welcome him back any time to service my heating and air conditioning unit. Thank you Stephan for the excellent service!
12/11/2020
Steven was friendly and explained that he was to do a preventive maintenance on my system. After he completed the work he explained the work and provided recommendations for my unit.
12/11/2020
Despite my disdain for HVAC, repair people, and lawyers, ARS technician Wes Marlowe rises to the occasion and has become my HVAC Go-to Guy. I've called on him half a dozen times, each time he's highly knowledgeable, professional, dependable and prompt. 5 star easy.
12/11/2020
Wes from ARS came out and diagnosed the issue, priced it, and fixed our large unit all in a day. There was a lot of work and I was impressed at how prepared he was to get it all done immediately and efficiently. From setting the appointment to the service, I found everyone extremely competent and helpful.
12/11/2020
Wayne handled our service professionally and answered all questions thoroughly. I would recommend him to anyone else.
12/11/2020
Clarence did an excellent job. He worked about 3 hours, was very pleasant, I did not worry about him coming in to our house while we were not around. I would recommend him for any jobs you have. Plus he lives in Columbia and had to drive all the way to Sumter! Our air conditioning system works perfectly now. We will be glad to have him at any time in the future!
12/11/2020
Everyone at ARS Rescue Rooter in Columbia, from the woman answering the phone to the HVAC technician, were extremely knowledgeable, courteous, and true to their word. I called on a friday afternoon, expecting service hopefully by Monday. But they said they could come out that very day! Two hours later, Wayne arrived right on time and was able to fix my HVAC issue w/o problems. He really knew exactly what he was dealing with and exactly how to fix it. They were so accommodating and dependable that I even signed up for a 1 year service plan.
12/11/2020
Wes serviced my AC unit today because it was not cooling. He was professional, courteous, knowledgeable and patience with my questions. I was impressed and appreciate his obvious concern for resolving the issue. THANK YOU, Wes for caring about your job!!
12/11/2020
We had an A/C-Heating unit installed about a month ago and needed to have a Service Technician look at the system as we were getting a vibration from the Air Handler in the attic. Our appointment was scheduled to accommodate our schedule. ARS called ahead and confirmed our appointment and asked if they would be able to show up earlier in the day, which was fine with us. Robert B showed up a few minutes early at the new appointment time. Robert introduced himself and asked how long we had the system and what issues we were experiencing. We explained to Robert the issue we were having and he promptly started his inspection. As we accompanied him to the unit we had a great conversation with him and how well the unit has been working. Robert not only conducted his inspection professionally but down to earth personable. He was thorough with his inspection and review of our system. He answered all of our questions thoroughly and to our satisfaction. Robert went one step further and gave us a hands on review of how best to utilize our new thermostat to get the best efficiency and energy savings possible. We couldn't have been happier with having Robert as our Technician that day, down to earth, funny, people kinda person and as professional as they come. Thank you ARS/ Robert B for ALL your help that day!
12/11/2020
Robert was very helpful. He explained very clearly how my system worked He did a great job,,
12/11/2020
Bobby showed up at my address within fifteen (15) minutes from calling into the call center on September 5, 2014. explained to Bobby that I had a response on my "Nest" Thermostat and showed him the message. Bobby went and seen that the condensation pump and quit working and proceeded to check all connections and take the proper amount of time to ensure pump was actually defective. Pump was replaced on the spot after trouble shooting. System was operational and Bobby waited to ensure system cycled on and off a few times. I have no problem with Bobby showing upin the futre to do repairs if needed.
12/11/2020
Our a/c suddenly stopped working so I browsed for a trustworthy, local company. We are just renters, so we needed to check with the homeowners first if ARS would be okay to use. Our technician Will arrived at the time he estimated (on a busy Saturday evening), and diagnosed the problem immediately. Not only was he courteous, friendly, and thorough, he explained the problem to the homeowners over the phone. She was so impressed with his professionalism that she is going to sign up with ARS for their maintenance program. Thank you for honoring a military discount, that means a lot to us!
12/11/2020
ARS Rescue Rooter contacted me after I requested an estimate through The Home Depot. The Service Salesperson, Dickey, came in to investigate my system, and game me a fair, honest, and low-pressure estimate on replacing my gas-pack and all new ductwork. I got several other estimates and chose to go with ARS Rescue Rooter. The technicians that came over were nice, polite and professional, and worked around my time frame. The installation looks great, the system works great, and they cleaned up and hauled away all the old ductwork, old gas-pack and any trash leftover. I would definitely recommend them to my friends and family.
12/11/2020
