ARS/Rescue Rooter Columbia Reviews (Page 1)
Thank you ARS! Tyler was awesome! He was patient in answering my questions and showed me everything he was doing. He was a gem.
09/20/2023
Best service in town! Technicians are thorough, friendly, and detailed. A++
09/19/2023
Chrishawn Grayson arrived promptly on time and was very courteous and professional.. He explained and answered each of my questions with patience.. He was extremely professional and represented his company well.. As a result I will be recommending this company to friends and family!!
09/19/2023
A Young man Elijah very professional works for ARS on Whitmire in Columbia, SC he rates an A+
09/19/2023
The technician was very friendly and inspected my unit for the maintenance that needed to be done. He was very professional and made sure I was aware of what he was doing.
09/19/2023
My technician Carl, was amazing. He was very knowledgeable and provides tips for my thermostat setting.
09/18/2023
Work was done quickly and well. Zach was very kind and professional. Having hot water again is wonderful.
09/18/2023
Roger was extremely professional, explained everything involved in the service and recommendations.
09/18/2023
The technician was great, was honest and explained everything in detail!
09/17/2023
Service tech Devin was knowledgeable, professional, and friendly. Took the time diagnose problem and resolved issue in a timely fashion. ⭐️⭐️⭐️⭐️⭐️
09/16/2023
I had my equipment installed today. Workers was very prompt and efficient with the work. Explained how to use the system and answered any concerns I had.
09/16/2023
Antonio is always so nice and professional.
09/16/2023
Jordan
Was amazing showed me the pictures videos listened to my concerns and offered great options
09/15/2023
Very good and professional.
09/14/2023
Very polite and honest.
09/14/2023
Very responsive but a little pricey
09/13/2023
Service was great, Response was very good.
09/12/2023
Carl was on time, professional and explained our concern on a previous write up. I do need the management to contact me regarding a missing electrical filter that was on my previous a/c
09/12/2023
ARS Salesman was very efficient at his job. Very Professional and pleasant to work with and very Knowledge-
Able. Thank you very much , Joey Slice.
09/12/2023
Great Technician- Antonio!!!!!!!
09/12/2023
Devin was great... informative and patient.. thanks again
09/11/2023
The technician that came out today was awesome. He performed my maintenance and then took care of an issue I had with my nest thermostat. I am so glad that I went with a new AC system. Absolutely love it and the nest was an added bonus. Thanks ARS for making my life a little easier.
09/11/2023
Daryl S. did a great a job at explaining finding,explaining,and fixing what was wrong with my air conditioner.
09/10/2023
My hot water heater heater was leaking from the pressure valve and was old. So we needed to replace it.
My hubby and I have a Lowes credit card so we decided to use them and see about install which contracts ARS.
Pro's: The were on time, gave a price reduction of 10% and delivered their promise to replace the same day. They brought in all parts and equipment. It includes a 1 year labor warranty and they hauled off my old tank.
Cons: Too pricey at $2k when the heater and parts are around $650. If I didn't have a 80 gallon that was being pulled I'd have done the work myself but I knew it was not going to be an easy removal for me as I can't lift more than 75lbs. I was shocked the installer was alone and felt obligated to help. I mainly had to assist with breaker cuts and to shine a flashlight in the room since power was cut. But thank God I did help! When emptying the tank, the hose started leaking profusely and water was now running all over my floors.
The installer was not in the home at this time. I acted quickly and grabbed a small 5qt Tupperware container to collect the water coming from the valve. Had I not been there, it would have cause major problems. I was dumping water collected into a bucket every minute and it was tedious work. Once he returned, I mentioned the leak and what I had done to help and so he continued to work on installing the shut off valves to the water coming in. I filled up a 5 gallon bucket which could have been all over my floors! I tired of dumping the container and my boss called wanting to know why I wasn't working so I ended up adjusting the hose to stop this from continuing. I felt bad for touching the equipment but had to get back to work. The Installer struggled to get the old heater up and out to his van. He even commented the tires went flat due to the weight of the tank and you could tell he was in pain straining to do the work. After install I noticed the drip pan was too small and the pressure valve hose was located on the outside of the pan. If it leaks, it will not be collected properly. The drain going out of the house was not installed and it was recommended to be capped off since the installer didn't want to drill into our floors as they are in need of repair/replacement and it's not likely to leak as it's new. My spouse and I suggested running it through the exterior wall which is next to the heater. In the end we are now going to have to install once we replace our floors. Honestly for what I paid, I feel the value didn't justify the cost.
I'm regretting my decision to not do the work myself. At the end of the day, I am going to need to replace and buy a bigger pan and run the drain lines out of the home. I signed off on the work order so it is what it is at this point.
09/10/2023
The repair requested was not completed due to our HVAC having to be quoted out for replacement. HOWEVER, our technician was thorough he showed us pictures explained everything. We are pleased and would call them again.
09/09/2023
Thankful for this company and how well they’ve handled everything. Each person I’ve spoken with has been proactive and have made a tough situation much more bearable. Shout out to Jim for his help!
09/08/2023
Mr. Howard was prompt and professional.
09/08/2023
Carl was very nice and professional and did a great job of inspecting my unit amd cleaning out my drain pan! And he likes cats!!
09/08/2023
Our A/C stopped working today. No cold air. Freeonleaked out. It was repaired today. We are waiting for the house to cool off. The refrigerator lines fibrated against each.other and sprung a leak. I have never had that happen with an A/C UNIT. NO happy with having to pay over$1700 repair for a unit that was installed 2.years ago.
09/07/2023
Had another tech out to check my system out. Disappointed at the fact he was to be here between 8am-12pm. Showed up at 2:30pm. No calls telling me he was going to be late.
03/16/2023
Update: Antonio was the 4th technician to come out to address the high humidity
in my home on 9/19/23. He took the time to explain how my variable speed system works. He added coolant & adjusted the pressure on the a/c side. Hopefully this will make a significant difference. I will update in 7-10 days.
Previous review: ARS has been unable to lower the humidity in my house (70%+). They installed a new Rheem HVAC system 18 months ago. This summer started having high humidity in the house. Three technicians have been out to problem solve in the last 6 weeks. The most recent tech believes the high humidity is due to 4-5 partial sections of insulation hanging under my house. Insulation will be fixed this weekend. Note: First tech went under the house, never mentioned the insulation concern & said the crawl space was not humid. Just shaking my head. New expensive system & no reduction in power bill since installing in June 2021. I went with the lowest bid on the HVAC & air duct replacement. Make sure the service dept is exceptional when deciding on a new system.
06/02/2022
Checked a/c system. Seasonal checks.
04/21/2021
