ARS/Rescue Rooter Columbus Reviews (Page 1)
ARS did an outstanding job with several home plumbing fixes, and an outdoor natural gas line installation for a grill. Leo was extremely personable, and did excellent work! We would definitely hire ARS again!
05/14/2020
Leo was great and extremely helpful!
05/14/2020
Both the office staff and the specialists that did the work were great.
05/14/2020
The service provided by Rescue Rooter was amazing. Damon with ARS arrived within 3 minutes after my call! He was thorough in showing us the issue and courteous in explaining the resolution to our plumbing problem. He completed the work immediately and at a reasonable cost.
Damon was also happy and willing to answer all of my Plumbing 101 questions! LOL
Thank you Rescue Rooter for your awesome customer service and professionalism. You are our future "plumber of choice" !
05/14/2020
John responded the morning after I scheduled the free estimate and ran a camera through my gutter drain to find the problem - a disconnect in the pipe. He did not charge me for the camera, unlike a company I used previously. He then ran a sensor along the drain line to pinpoint where the break was, marked it with white paint, and gave me the option of him fixing it for me or me doing it myself (I chose the latter). The whole appt lasted about 10 minutes. Very happy with John’s professionalism. I’ve found my new company for dealing with drain problems and highly recommend them to anyone else.
05/14/2020
Good, prompt service. Just wanted to find more quotes around town.
05/13/2020
I needed service and was able to schedule a Friday late afternoon appointment. They showed up exactly when they said.
John Milburn was my service tech. and he was both honest and open about my current situation. He proposed invaluable information and offered reasonable solutions. He 100% had my best interests in mind!!!! Without hesitation, I would call them (him) back for future service!!! Thanks John
05/14/2020
Leo did a great job and certainly has the patience of Job in waiting almost all day for the city to come back to turn the water back on.
05/14/2020
I have lived in my house for 20+ years and this was the first time I needed plumbing services. I was having 2 issues requiring attention. My main sewer line had a leak near the clean out and a toilet supply line was leaking through the floor into my basement.
I called for an appointment and someone was sent out to give me an estimate the same day. With the current Covid-19 situation, I was worried about having someone come to my house. Damon, my service provider, arrived well protected. He wore a mask and gloves and put shoe covers on before coming into my house. Damon was very professional and knowledgeable. He explained what repairs I needed, gave me a cost estimate and was very flexible with scheduling my service. I asked and received a much appreciated discount for being a front line health care worker.
My work was completed by Damon 2 days later. He is an experienced provider and was very conscientious and efficient in completing the job. I am most happy with the work that was done and will be calling ARS and asking for Damon for any future work I need.
05/14/2020
Technician was prompt and very thorough. Service was completed quickly. A great job completed even on Easter afternoon!
05/13/2020
ARS fixed a drain problem in my house that we have been having for a year and a half. John can on Monday May 4th wrote up a quote and had a crew to us on Tuesday morning. Alex & Conner are professional plumbers and within a day my problem was fixed and Alex can back the next day to put the water tank back after the concrete set and he fixed all the fittings on my water tank because the company before did not use quality material and he made it right. I would recommend ARS for everything this company is awesome I would give them a 10 Star rating if I could.
05/14/2020
I'm finishing my basement and needed assistance locating my existing drain lines under my basement slab. I called ARS for an estimate. John M came out and provided great advice that allowed me to find the pipes on my own. No charge. Free advice. Great service. I found my drain line this weekend and John saved me time and hundreds of dollars. I'll be calling ARS for all of my future plumbing needs.
05/14/2020
Chris was so diligent in making my repair. Had many delays in attempt to have water shut off to my condo. Chris was always on time and pleasant in dealing with a situation over which he had no control. He worked quicky and was very professional. I would definately recommend using the services of this business!
05/13/2020
Sam arrived promptly this morning, was very professional and started work right away. He had our main drain cleared out quickly. Coupon price was honored as promised and no hidden charges or fees (like trip charges etc) Overall a very good experience, excellent customer service from Sam, he did a great job!!
06/21/2020
From the time I called to have them come out just for an estimate to install a waterline/shut-off valve for my refrigerator, until the actual job was completed, only took them 3 1/2 hrs., all in the same day, on a Saturday even!! Unlike 2 other plumbing companies that had me scheduled for just an estimate 1-2 weeks out!
Vern and Jacob were very courteous, professional and informative as to my options. The cost wasn't even that bad!
I would definitely recommend their services/company and now I know who to call for any more of my families' plumbing needs!
Thank you all so much!!
07/26/2020
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