ARS/Rescue Rooter Manassas Reviews (Page 1)
Located the problem and recommended options for dealing with the repair and replacement. Very helpful and courteous.
07/26/2021
Bernie was very personable and had a great sense of humor while maintaining a professional bearing. Took the time to advise on taking care of your system in between services.
07/23/2021
I have to point out, that there is 1 Person in their Manassas office who is exceptional !! If i call and everybody says -- NO we are too busy yada yada, if you ask for her SHE makes everything possible in a timely manner. I don't know if i spell her name correct but it is HAMNA. She is professional, responsive, polite, helpful and supportive to the customer. One of a kind!!perfect!
07/22/2021
The service technician was courteous and professional and provided a good report on our system.
07/21/2021
Alex was knowledgeable and courteous and efficient
07/19/2021
Excellent technician! By far the Best service I have received to date! What a great asset to your company.
07/16/2021
Barney was very professional, knowledgeable and informative.
07/13/2021
Helpful, friendly, and considerate of cost and quality for longevity.
07/13/2021
Bernard arrived on time and checked out our air handler (16 yrs old)and heat pump (26 yrs old). He gave us an honest and fair estimate to replace our system. Would definitely recommend ARS Rescue Rooster and be sure to ask for Bernie!
07/12/2021
Came in for a maintenance check up. Really great service, quick and easy!
07/09/2021
Service technician professional, thorough, and knowledgeable
07/08/2021
Great job. Return customer...
07/02/2021
ARS was excellent, Brian was very helpful and went above and beyond.
07/01/2021
The technician Jimmy was absolutely fantastic. As a business owner, I know firsthand the Importance of having employees who are knowledgeable, trustworthy, respectful, and know how to interact with the customer.
At the moment of arrival to my residence, It was clear that he had all of the above values. First and foremost, Jimmy Provided a sense of safety with the protection gear he used to maintain the COVID-19 Protocols in providing the highest level of safety for the consumer.
As I asked questions about the service that day as well as possible services for the future, he took the time to make sure I understood what he was doing and he even made suggestions on how to maintain the HVAC unit. I highly respected that since I felt as though he was protecting my investment in this HVAC unit.
This type of service and employees such as Jimmy the technician that day or what will bring me back as a customer to ARS for the future. This in a nutshell is old fashion customer care and what maintains the health of a business. Congratulations ARS for having an employee like your technician, Jimmy.
07/01/2021
Our air conditioner broke in the middle of summer. ARS sent Brian out the next morning. He was very friendly and knowledgeable. He diagnosed the problem and had it fixed within 30 minutes.
07/01/2021
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It was a delight to have Brian H. in my home. Everything about him was professional and his personality delightful. His knowledge about ACs and heating systems are unmatched. He was thorough and told me what my options are and arranged for followup appointment. His knowledge spans the full range of AC systems including ductless mini’s. Thank you Brian!
06/29/2021
Brian was very professional, wore a mask, and foot coverings. Explained what the service entailed and a written explanation on the receipt.
06/28/2021
They answered my phone in a late Sunday afternoon and was able to send over a technician the next day.
The technician was punctual and profess. It took him 1 minute to figure out why our AC was not cooling and it took him less than 10 minutes to replace the broken part.
It was much appreciated as you can imagine how important am working AC is on a 91 degree humid day in the DC area.
Our AC was still under warranty so the repair was free. I am very satisfied with their service.
06/23/2021
It was great. They came the same day I called it on. The maintenance guy was knowledgeable efficient and took care of everything quickly. Thank goodness We didn’t even miss the air conditioner on that hot day because of ARS
06/23/2021
ARS installed HVAC system in scheduled time. They quickly responded and addressed any issues we reported in a timely manner. The technicians were professional and careful during Covid days. Within the warranty period if a part needed to be replaced, they did that with no hesitation. Will glad to recommend ARS.
06/23/2021
Service was on time and performed exceptionally well.
06/23/2021
Very friendly and efficient
06/23/2021
