ARS/Rescue Rooter Raleigh Reviews (Page 1)
Serviced 2 ac units. Technician (Adam Crawford) arrived at scheduled time. Very knowledgeable about ac operations. Every company should have an employee like Adam. I will request him to return to do winter maintenance on heating unit.
06/17/2021
Travis was super professional and an asset to the ARS team. Everyone at the call center was responsive, and were able to send him out sooner than I expected. No surprise fees, everything was documented and told to me before work began. Was a great experience and I will recommend/ use ARS moving forward
06/17/2021
I have been using ARS for several years. I've been impressed with the character and expertise of the technicians working for ARS Raleigh. Today I had the privilege of meeting Mr Everardo Lopez. Mr Lopez serviced my A/C unit. He is extremely professional, courteous, and knowledgable. A credit to the ARS team. Thank you Mr Lopez!
06/10/2021
Plumber knew right away what the issue was. He also noticed that our water pressure was dreadfully low and corrected it!
06/08/2021
Very professional and explained everything. Cost was reasonable. Would use again. Great service.
06/08/2021
Had a bathtup flow diverter spigot repaired. Technician showed up on time, planned the work and got authorization and repaired the issue in just a short time.
06/04/2021
Technician helped restart system after power outage. Very professional and effective.
06/03/2021
Installers were very pleasant and professional. They were very clean and left no footprints.My thanks to Rasheen, Chris, and Caleb.
06/01/2021
Thanks to Chris for the good service today.
Customer,
QUNSHAN Du
05/25/2021
The technician was very friendly and worked diligently on our water heater replacement. He explained what he did and how to periodically drain the tank.
05/24/2021
Very professional, prompt and mindful of keeping our home neat & clean after installation
05/21/2021
I have used there service for some time. Always a great experience, very courteous, job done right the first time. Today the company put in a new air conditioning unit. The two technicians did a great job. Worked very clean. An other satisfied customer.
05/18/2021
I had a great experience with ARS on a water heater replacement via Home Depot. Jose was very professional and personable. Highly recommend.
05/17/2021
Adam was on time, professional, friendly and dog friendly. Great service!!
05/14/2021
Excellent service. Arrived as scheduled and performed required matainence . Josh Schester was thorough and polite as well as respectful of property
05/13/2021
The technician was very polite, thorough, and professional. And he was covid prepared with face mask and foot coverings.
05/12/2021
I called ARS to come out and troubleshoot a issue with my HVAC. The representative was pleasant and fully listened to my concern and set an appointment for the following day. My technician was Adam great guy he used all the precautions necessary to protect my home from COVID. He came into my home introduced himself and was extremely pleasant and positive. He was knowledgeable and Immediately started to troubleshoot the problem minutes later it was solved and my day ended with one less problem thanks to Adam ARS technician
05/12/2021
I use this company frequently for HVAC and Plumbing. Today's visit was for water heater maintenance. The service person (Michael B.) seems to have done the job well and left the area tidy upon completion. His arrival was about an hour later than the window they had given me which is why I did not rate the visit as 5 stars. The weather was not great on this day, they did call to let me know he was running late, and there may have been unexpected issues at the visits before mine. Except for missing the promised time window, all was good.
05/10/2021
Used ARS to do the replacement system in 2019. Recently one of our thermostats went bad and called them for a service call. They sent someone out the same day and replaced the device. No hassle and very convenient.
05/10/2021
Very professional, clean and efficient. It’s obvious they have been well trained.
05/07/2021
ARS has always taken care of us. Today Alfredo Olivia was our technician. He was very professional and thorough.
05/07/2021
Adam is always on time and very professional. He explains the services he preformed and presents other products and services that could help us maintain our HVAC units. I highly recommend Adam and ARS.
05/07/2021
Our service tech, Adam, was personable and thorough. He explained everything in great detail.
05/07/2021
Kim, was responsive to my initial call and asked all the right questions.
Patricia from dispatch followed up with information regarding actual time the technician would arrive as he was delayed on earlier jobs - it happens.
Dale was the technician that troubleshooted the issue to resolve. He was professional and knowledgeable.
05/06/2021
Technician was knowledgeable, efficient and courteous.
05/06/2021
Roberto, a service technician with ARS, was very informative during his HVAC maintenance visit. He informed me of the issues my 14 year old system was experiencing at the present time. He also presented me with pictures and video of the issues as he was explaining them to me which I really appreciated instead of him depending on.me to believe his word of mouth. That type of professionalism makes a world of difference when I don't knownthe HVAC language. Roberto was teaching as he was working, something hard to find in most workers these days. Its called pride and standards and that was what Roberto was all about. Thanks Roberto.
05/05/2021
Everything was great.
05/05/2021
Installer was very professional and quick found problem. After repair he check system to make sure it was cooling
05/05/2021
Our technician, Dale was awesome. He arrived on time, explained everything and was very pleasant! Great customer service!!!
05/05/2021
