ARS/Rescue Rooter Wilmington Reviews 1

have nothing but awesome things to say about them. Called on a Sunday morning and they were at the house by 11 am, on a SUNDAY. We worked with Lee first. He was easily the most experienced technician I have ever worked with and properly explained what 3 other HVAC visits previously had failed to diagnose. Literally, I was so impressed with his knowledge. Second visit was from Danny, who correctly measured the new unit we would need and explained the pros and cons of each unit to us in a way we could understand. He did not push any certain unit on us and tried to help us make the best decision for our family. Third visit was installation. The men were very kind and used safety measures that made us feel comfortable during covid. Install was on a slab and the unit looks great! Price for the unit was a little high but way way way worth it in the expertise gained and the professionalism of the staff. Prayed for resolution and prayers were answered in the best way. I would use these guys again tomorrow (but hope I don't need to.)

Technician was personable and provided information on the system in an understandable way. Let me know that inside and outside unit were in great condition. Along with providing information on temperature schedule.

Going to give this 5 stars for the somebody coming out on Sunday when our A/C stopped working. The repairman showed me what the code was and ordered a Motor plus the blades due to the fact the the blades tend to weld themselves on and most likely will need to be replaced. We called on Monday to see if the motor and blades were ordered and they were and were told they should be in by Thursday. Now the 5 Stars go down to a 1 in my opinion. Here is why! On Thursday my wife and I tried to call a few times. A few times it went to an answer machine, a few times we actually talked to the lady. I asked the lady if the parts had arrived and she said she would call back within minutes to let us know? Well a half hour later I called back and again it went to voice mail. My wife had the same thing happen, and was told she would call back and never did. Finally we were told that the blades came in but the meter would be another 4 or 5 business days. So the next Thursday I called with the same run around. Answer machine and then told she would call me back but never did. Finally getting through she told me the parts were in and had scheduled the install for Friday morning and if that would work for me. No way, first of all no on called to tell us the parts were in and then to make an appointment assuming I can just take off work. Told her to make the appointment for Friday afternoon. She did. That Friday my wife receives a call from the repairman stating that the parts were in and if he could come an install them. My wife told him that we told the service department lady that Friday afternoon would work and she scheduled it. This is not the only time we had problems with the service department lady. The service is great and the repairmen are awesome but getting through to the service department, waiting for her to call back when she stated she would and then doesn't. It just doesn't seem that she is all the efficient in her job. Please work through this problem and go with ARS because I believe they do a great job.