ARS/Rescue Rooter Wilmington Reviews (Page 1)
They were very professional, thorough, and they did an exceptional job!! Mr. Spencer did an excellent job in professionalism and in helping us especially it being our first time getting new AC. Everybody was very helpful!
10/02/2021
Very professionally provided service. The installers took time to explain how the system worked before leaving. What I was most impressed with was how they cleaned up everything once the installation was completed. Thank you ARS.
09/09/2021
Had an emergency on a saturday, ARS indicated no technicians were available but then called me back later when a slot opened up. Tech arrived early, and i opted to replace my old hvac unit. Sales person arrived sunday, new system installed tuesday. Everything about the process was very easy and all ARS staff were beyond professional. Same day financing was easy as well.
08/30/2021
Tony was great, very knowledgeable about what needs to be done to our HVAC. Reasonable and def will schedule more maintenance services with them.
08/25/2021
Kris was early, thorough in his explanation and fixed my AC on a very, very hot afternoon. Appreciated timeliness and professionalism!
08/19/2021
Outstanding service. So glad to finally have an HVAC service we can count on.
08/03/2021
Very cool tech came and fix my ac unit quick. Thanks again. Great company to work with.
07/15/2021
Very timely response and installation of HVAC system, couldn't be happier.
06/23/2021
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Elijah was an excellent tech, friendly and courteous. He was very informative . I would reommend him and ARS rescue rooter.
06/19/2021
Mike Bonser was awesome! He is an expert and was so great to work with. Can’t thank him enough for how quick and efficient (also quite, our baby never woke up) he was in fixing our AC on a 90 degree day. Thank you Mike! We appreciate you so much
06/12/2021
Fast, Friendly,Efficient
06/11/2021
Steve was professional and personable, made sure the job was done correctly the first time.
06/02/2021
Terrific service, so knowledgeable and reassuring!
05/21/2021
The ARS crew out of Wilmington, NC were outstanding. David, Brandon and Greg were professional, knowledgeable and worked very hard until the job was completely finished. Being a 26 year retired Marine Corps Officer , I was very impressed. I would recommend this company to friends and family, especially the three men I mentioned. The electrian David was also impressive. I also have to mention the sales representative, Bill he was very professional and knowledgeable. A great man . Thank you, very much Ken Kreider
05/15/2021
He was on time, thorough, efficient, friendly.
05/13/2021
Our hvac went out 2 weeks ago. We were hoping it was nothing major but you know how that goes. Lee showed up and inspected the unit which was 15 years old and it was determined it needed replaced. Chris came about an hour later and checked things out as far as what we needed. We were able to have the new unit installed the very next day. The installers came at 9am and had the new unit up and running by around 4pm. When I got home from work I would've never known anyone was here. Everything was cleaned up. They even showed my wife how to use the new nest thermostat. Thanks ARS for taking care of us so quickly!
05/11/2021
Steve Finger did an awesome job and when I need service again I will definitely request him
05/11/2021
Install a new new heat pump system
05/11/2021
Excellent service and communication. Technical was great and provided excellent service and a lot of good information and recommendations.
05/06/2021
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Just wanted to say that Travis from ARS came out today, so helpful and informative, he is a true star. A great asset to the company, being British we don’t understand a great deal about the AC system so when it goes wrong it helps to have someone you can trust, that was Travis and ARS. Thank you
05/03/2021
Great tech Steve was nice polite and informative he was prompt and knowledgeable
04/30/2021
My technician was very thorough with his diagnosis.
04/29/2021
Did an excellent job on the replacement of our entire AC units. I’m a very pleased with the work and how great my AC is working. The installers were great and very work oriented, they new there job and got it done right the first time. They only thing negative to say was that they forgot to plug the condenser back in to the socket and left it on top of the plug in. But that is the only negative thing that I could even say about ARS. If I was you and was on the fence about choosing an AC Company, I hope this review will tip you the right way. Cause the service I received was outstanding and I will not be going to any other company than ARS for my AC questions or repairs. Great job to all the on the job sight workers!! I really appreciate the work you did
04/27/2021
very profesional, installers David and Terrence were outstanding
04/26/2021
Technician was very thorough and friendly. Diagnosed problem and fixed unit quickly. Stayed to make sure system was performing properly. Thanks for your friendly service.
04/26/2021
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All went well. Expectations met.
04/19/2021
ARS has provided our family with exceptional service here in Wilmington, N.C. Beginning with Tyler who came out and gave us an estimate for replacement of our HVAC, Handler, and ductwork for our home we recently purchased. When we purchased our home the previous owner was very honest about the need for new system. We were not sure who to turn to, or when we would need to address the issues. Within one week of turning the unit on, it began to have problems. This included leaking from handler and outside unit sounding like a airplane was taking off in our backyard, lol.
ARS got to us quickly! Tyler stayed until 8:00 pm explaining everything to us. Giving us our options and letting us know all about the warranty offers through ARS. He answered every single question. He never looked at his phone or watch to check the time. He was thrilled to help us. When we tried to apologize for keeping him he told us it was his pleasure. He even let us know his girlfriend is a nurse who has worked long hours during COVID and he loves his job so he was exactly where he should be.
We had a couple other estimates based on two referrals. Neither one of the companies compared to ARS excellent commitment to quality from first meeting us. We are so grateful we moved forward with ARS. The manager came out several times to check everything himself. He would report back what he was seeing and he and Tyler worked hard to make sure we did not pay for anything we did not need, but also let us know what was necessary. Giving us multiple options from least expensive to a higher range. Explaining what benefits of each are.
They did an outstanding job as the first contact team.
The techs came to provide the full service once everything was ordered and ready for the installation date.
I cannot praise their work with enough words. The job is beautiful. I never thought I would say ductwork, a handler, and a HVAC was beautiful, but it is like a piece of art in our attic. We cannot hear the outside unit turn on or off now. The techs came out and worked their tails off. First day two crews, as well as other ARS team members arrived throughout the day. This was a well run operation. Nothing overwhelming. They came throughout day to do each individual job. There was one team from start to finish. Everyone worked in sync with a perfect flow. Again, I cannot stress more, nothing they did interfered with anything we had to do throughout both days. They worked hard to make sure they were able to complete the job efficiently. There is no comparison. We will use ARS for everything we ever need now, and in future. I hope this review will assist others to feel comfort in knowing with ARS the job will get done in a manner that will be far beyond the expectation.
04/14/2021
The team that installed the new HVAC system in my home were exceptional and the ultimate professionals. I am going to recommend your company to all of my family and friends!!! I am extremely pleased with the service that your company provided in sending this team to my home. The entire experience with ARS from beginning to end was outstanding!!!
04/14/2021
