ARS/Rescue Rooter Wilmington Reviews (Page 1)
We were very pleased with this service. Very professional, responsive and friendly. Thanks
11/20/2021
Their quick response time and professionalism in their Sales Staff sold me on this company. They diagnosed my downstairs unit on Wednesday and sent out a Representative on Thursday, who explained the different units in terms a novice like myself could understand! When I decided to use this company to replace my unit, they were there to install on Saturday. As a business owner in Wilmington, I truly appreciated their expertise and integrity.
11/15/2021
They were professional courteous explain the whole situation tours got the repair done in a timely manner especially considering it was Friday night that the problem was addressed it was done Monday they worked until they got it completed showed us how everything worked our landlord was happy and we are happy
11/15/2021
They were very professional, thorough, and they did an exceptional job!! Mr. Spencer did an excellent job in professionalism and in helping us especially it being our first time getting new AC. Everybody was very helpful!
10/02/2021
Very professionally provided service. The installers took time to explain how the system worked before leaving. What I was most impressed with was how they cleaned up everything once the installation was completed. Thank you ARS.
09/09/2021
Had an emergency on a saturday, ARS indicated no technicians were available but then called me back later when a slot opened up. Tech arrived early, and i opted to replace my old hvac unit. Sales person arrived sunday, new system installed tuesday. Everything about the process was very easy and all ARS staff were beyond professional. Same day financing was easy as well.
08/30/2021
Tony was great, very knowledgeable about what needs to be done to our HVAC. Reasonable and def will schedule more maintenance services with them.
08/25/2021
Kris was early, thorough in his explanation and fixed my AC on a very, very hot afternoon. Appreciated timeliness and professionalism!
08/19/2021
Outstanding service. So glad to finally have an HVAC service we can count on.
08/03/2021
Very cool tech came and fix my ac unit quick. Thanks again. Great company to work with.
07/15/2021
Very timely response and installation of HVAC system, couldn't be happier.
06/23/2021
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Elijah was an excellent tech, friendly and courteous. He was very informative . I would reommend him and ARS rescue rooter.
06/19/2021
Mike Bonser was awesome! He is an expert and was so great to work with. Can’t thank him enough for how quick and efficient (also quite, our baby never woke up) he was in fixing our AC on a 90 degree day. Thank you Mike! We appreciate you so much
06/12/2021
Fast, Friendly,Efficient
06/11/2021
Steve was professional and personable, made sure the job was done correctly the first time.
06/02/2021
Terrific service, so knowledgeable and reassuring!
05/21/2021
The ARS crew out of Wilmington, NC were outstanding. David, Brandon and Greg were professional, knowledgeable and worked very hard until the job was completely finished. Being a 26 year retired Marine Corps Officer , I was very impressed. I would recommend this company to friends and family, especially the three men I mentioned. The electrian David was also impressive. I also have to mention the sales representative, Bill he was very professional and knowledgeable. A great man . Thank you, very much Ken Kreider
05/15/2021
He was on time, thorough, efficient, friendly.
05/13/2021
Our hvac went out 2 weeks ago. We were hoping it was nothing major but you know how that goes. Lee showed up and inspected the unit which was 15 years old and it was determined it needed replaced. Chris came about an hour later and checked things out as far as what we needed. We were able to have the new unit installed the very next day. The installers came at 9am and had the new unit up and running by around 4pm. When I got home from work I would've never known anyone was here. Everything was cleaned up. They even showed my wife how to use the new nest thermostat. Thanks ARS for taking care of us so quickly!
05/11/2021
Steve Finger did an awesome job and when I need service again I will definitely request him
05/11/2021
Install a new new heat pump system
05/11/2021
Excellent service and communication. Technical was great and provided excellent service and a lot of good information and recommendations.
05/06/2021
bbb
Just wanted to say that Travis from ARS came out today, so helpful and informative, he is a true star. A great asset to the company, being British we don’t understand a great deal about the AC system so when it goes wrong it helps to have someone you can trust, that was Travis and ARS. Thank you
05/03/2021
Great tech Steve was nice polite and informative he was prompt and knowledgeable
04/30/2021
My technician was very thorough with his diagnosis.
04/29/2021
Did an excellent job on the replacement of our entire AC units. I’m a very pleased with the work and how great my AC is working. The installers were great and very work oriented, they new there job and got it done right the first time. They only thing negative to say was that they forgot to plug the condenser back in to the socket and left it on top of the plug in. But that is the only negative thing that I could even say about ARS. If I was you and was on the fence about choosing an AC Company, I hope this review will tip you the right way. Cause the service I received was outstanding and I will not be going to any other company than ARS for my AC questions or repairs. Great job to all the on the job sight workers!! I really appreciate the work you did
04/27/2021
very profesional, installers David and Terrence were outstanding
04/26/2021
Technician was very thorough and friendly. Diagnosed problem and fixed unit quickly. Stayed to make sure system was performing properly. Thanks for your friendly service.
04/26/2021
bbb
All went well. Expectations met.
04/19/2021
