ARS/Rescue Rooter Wilmington Reviews (Page 1)
ARS installed a new HVAC system for me. They sent 6 guys who were very professional and efficient. Good work. I would also like to compliment their sales consultant, Tyler on a job very well done. His professional manner is what sold me on ARS.
08/08/2020
Great people i had a chance to meet. Great characters. Great attitudes. Professional. Love their humors. Very nice people to have come out and check on my system for me!! Thank you.
08/17/2020
bbb
Everything was great they were very professional. Explained everything they we're replacing and I would recommend them to anyone that needs an air condition
08/17/2020
They were professional, answered my questions, were on time, got the job done quickly, cleaned up afterwards. And a manager came to the house to make sure everything was running smoothly.
08/17/2020
Technician (Eli)worked 7 1/2 hrs to find parts and repair air conditioning , damaged in recent storm.
08/19/2020
My tech Lee was on time and very knowledgeable. He completed the inspection and gave me a detailed explanation of what he did. Learned so much from Lee, I hope you are lucky enough to have him come to your house.
08/28/2020
ARS Wilmington, NC were professional and practiced safe actions, i.e. masks, boots, gloves while in house. They completed removal and installation of heat pump system within 7 hour period. Workers were all very pleasant and were knowledgeable about their jobs. Sales and office staff very professional in all aspects. Cost was higher than other vendors, but worth the cost to have professional installers.
08/27/2020
bbb
Installation team did a great job of removing previous system and installing new system. Team was done in about 5 hours. They cleaned up everything and explained how new thermostat worked. Excellent job!!!
08/24/2020
Bill was great. He was polite and we'll informed. He was able to answer my questions
08/28/2020
There isn't enough words to describe this company. Kevin and the installation crew were very professional, courteous and informative. Kevin went above and beyond anything we could have imagined.
After 1 week without air conditioning and going thru some kind of detoxing, loop Let me just say, not everyone is prepared when you have an emergency. Not everyone has emergency funds or a pile of cash to fork out. Alot of us are living paycheck to paycheck. After going through ac companies here in Jacksonville and getting nowhere, I called ARS in Wilmington. These are the greatest people. They understand not everyone's situation is the same.
They brought in window ac's and now I'm got a brand new heat pump system.
These people are not about the money, they have compassion and understanding. So, I'm proud to recommend these guys.
Thank you for taking care of me and my family
08/30/2020
Would highly recommend this company for their quick and timely services. Professionally done and went above and beyond my expectations. My house is now cooled down at a time where I really needed it.
09/03/2020
We currently have a 3 month old infant and our AC went out during the hottest week of the year! Brandon with ARS came out quickly and literally saved our lives! We are so grateful for the quick and thorough service we received. Highly recommend!
09/04/2020
Highly recommend!! Our AC went out and 45 minutes later someone was out here to fix it, may I remind you it was 9pm and he had it up and running in less than 30 minutes. The technician did tell us that our AC unit was old and would be worth replacing, he answered all of our questions and was able to have someone in sales come out the next day. We had the pleasure of working with Kevin which he made the decision of getting a new AC unit easier. He was very polite and professional. He was also very honest, Going over the finance part was very time consuming (on my end) and he was extremely patient in helping me decide which unit was best for my family and budget. So that was much appreciated. We got the unit installed yesterday and couldn’t be happier. Also thank you to all the guys who came out yesterday and replaced the unit you guys worked extremely hard and efficiently.
09/09/2020
I was impressed by the prompt response to there call.
The sales man educated me on a few things about HVAC system
The only problem came when I got set up and couldn't buy the system
09/10/2020
100% would recommend them to repair or fix your AC
09/15/2020
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