ARS/Rescue Rooter Wilmington Reviews (Page 1)
ARS was quick, polite and very helpful and informative. Steven was my technician and would us him again. Very impressed with the professionalism, knowledge and willingness to come out even in his day off to complete installation. Thank you and highly recommend.
02/01/2023
My technician Mike Bonser is always professional, on time & very knowledgeable.
01/26/2023
Jason provided excellent service, installed 2 scrubber cells lights.
01/26/2023
The communication was clear and easy. They were able to come out same day. Luke was thorough with his inspection and kept me informed of the process. He was extra kind and made me feel safe and comfortable, which as a woman dealing with this alone goes along way!
01/25/2023
I liked the multiple methods of contact. Knowing that the technician name, as well as the time that he was expecting to arrive, was helpful. Blake was polite and friendly. He was also considerate of the needs of the confined space of my indoor/outdoor cat. Instead of coming back through the patio gate, ensuring cat could not escape, he walked around the condo building and came to the front door. I appreciated that extra effort.
01/22/2023
DJ was very nice and explained everything so i could understand.
01/18/2023
I was very happy with your Technician, Jeff Borgersen. He was on time, very courtious, and a true Professional!!
01/17/2023
Jeff was honest and thorough.. he walked us thru the heart of our 12 yr old unit.set us up with a ac sales team ... answered all our new homeowners questions
01/11/2023
The team here is amazing they go above and beyond!! I couldn’t say enough about how they have been great to work with maintaining my parents old unit right down to helping with paperwork to get them assistance with getting a new unit! Thanks guys and gals!!
01/09/2023
Very professional snd courteous
01/06/2023
The tech Steve was very respectful, approachable and knowledgeable.
01/04/2023
Steven was very professional. Great experience!
12/28/2022
Very knowledgeable
12/27/2022
From start to finish A++Beth the dispatcher was awesome, Jeff the technician whom checked our unit was honest to tell us we need to replace unit, Ashley was above & beyond professional in making sure we got the unit needed for the space we have., David & DJ installed & cleaned up perfection at its best! AA+++ ARS are absolutely amazing! THANK YOU!!!
12/24/2022
We are having 2 new units installed at our house. They put the first one in today. The guys were very knowledgeable and courteous. They laid out sheets on the stairs as to not get anything dirty as they tore out the unit in our attic. After they were done, the tech showed us how to use the new Nest thermostat. We are very pleased with ARS!
12/19/2022
Diagnostic services
12/19/2022
Technician was very thorough in diagnosing issue. Very pleased with service.
12/19/2022
Jason was incredibly professional and knowledgeable about our messed up system. Thanks Jason!
12/15/2022
Checked my heating system for the season arrived on time very nice and helped me get our thermostat downloaded on my phone. I highly recommend.
12/09/2022
Very good mechanic , very personable would like him back next time.
12/06/2022
Great respect for technician
12/05/2022
Prompt, friendly and reasonable.
12/05/2022
I had a new technician come to the house, Jeffrey, who is responsive, courteous, helpful, and spent the time that made me feel like a worthwhile customer. Excellent customer service.
12/05/2022
Awesome
12/02/2022
Mike was quick and professional.
11/29/2022
Very thorough. Very professional. They arrived on time and the clean up was amazing. I would and already have recommended this company. Very impressed from the salesman that made the call to the installers and the electrician.
11/29/2022
On time, extremely courteous and knowledgeable. Technician explained everything and left me with and understanding of my system and the satisfaction of knowing it was well tuned.
11/28/2022
We have been using ARS for 10 years and they have been consistently outstanding. Mike Bonser is terrific, knowledgeable about our geothermal systems and also top notch service with our conventional HVAC as well.
11/23/2022
Heat pump install. Very good price, excellent work.
11/23/2022
ARS Maintenance Rep serviced the heat for this time of year, checked the thermostat and checked the compressor. He also took the time to explain the need for or no need for a new system. He called the office to set up another meeting with the appropriate person to gather info.
11/22/2022
Great service from initial phone call to service rendered
11/22/2022
Came down to our beach house and discovered the heat not working, they came the same day and solved my issues. Great job.
11/21/2022
Great company to work with!
11/21/2022
I called ARS when my outside fan was not working. That afternoon Jason came out and found the fan motor needed replacing. My unit is 21 years old and he explained that just replacing the fan motor would only delay further problems. He gave me several options to consider. Everyone I spoke with at ARS was efficient and friendly. I shall definitely use them again.
11/21/2022
The service technician, Mike, was awesome as always. Personable, informative, trustworthy, reliable. He came out for a yearly check up and was absolutely delightful. Great company, great service.
11/21/2022
