ARS/Rescue Rooter Wilmington

Going to give this 5 stars for the somebody coming out on Sunday when our A/C stopped working. The repairman showed me what the code was and ordered a Motor plus the blades due to the fact the the blades tend to weld themselves on and most likely will need to be replaced. We called on Monday to see if the motor and blades were ordered and they were and were told they should be in by Thursday. Now the 5 Stars go down to a 1 in my opinion. Here is why! On Thursday my wife and I tried to call a few times. A few times it went to an answer machine, a few times we actually talked to the lady. I asked the lady if the parts had arrived and she said she would call back within minutes to let us know? Well a half hour later I called back and again it went to voice mail. My wife had the same thing happen, and was told she would call back and never did. Finally we were told that the blades came in but the meter would be another 4 or 5 business days. So the next Thursday I called with the same run around. Answer machine and then told she would call me back but never did. Finally getting through she told me the parts were in and had scheduled the install for Friday morning and if that would work for me. No way, first of all no on called to tell us the parts were in and then to make an appointment assuming I can just take off work. Told her to make the appointment for Friday afternoon. She did. That Friday my wife receives a call from the repairman stating that the parts were in and if he could come an install them. My wife told him that we told the service department lady that Friday afternoon would work and she scheduled it. This is not the only time we had problems with the service department lady. The service is great and the repairmen are awesome but getting through to the service department, waiting for her to call back when she stated she would and then doesn't. It just doesn't seem that she is all the efficient in her job. Please work through this problem and go with ARS because I believe they do a great job.

Although I ultimately ended up going with a different company, Spencer with ARS was fantastic. He was on-time, thoroughly inspected my AC unit and took the time to fully explain everything to me. After he configured the quote he went over the companies guarantees in detail and made sure I was well informed on the decision. Unlike most “salesmen” he wasn’t pushy at all!

Awesome company Elijah was extremely respectful and explained everything very well. I was very comfortable with his work and his customer service was above and beyond today’s stands. Tyler was awesome he was also very respectful and knowledgeable. He got us an awesome price on a new unit. Now to just waiting on home warranty to approve it.