ARS/Rescue Rooter Wilmington

Matt H came right on time and as a person was very courteous and well spoken. As a technician he knew what he was doing and did it in a manner that was obvious he was well trained. I would recommend Matt H for your heating and a/c service. A+

Michael was wonderful! He able to determine problem very quickly. After I had three other companies before him come out. He was truthful. Ac was cooling entire house once he left. Will be recommending him to anyone and everyone I know.

I will spare you all the details of my experience with ARS. I'll just say that they made one mistake after another after I paid them to put a new heat pump in my mother's house. The net result was that the "new" Rheem unit did not perform as advertised, costing my mother hundreds of dollars in electricity costs due to heating her home with the emergency heat strips because the compressor failed a couple of months after it was installed and continued to malfunction for two years in spite of the best efforts of a team of ARS employees. After receiving several electric bills in the mid three hundred to mid four hundred range over the past three months, it was time to call in the ARS team again. Instead of the team showing up, a young man named Jason Kierstead arrived to tackle the problem on his own. I knew from the moment he emerged from his truck that he came to make a difference. He was well groomed and very professional in his appearance, his words, his actions, his attitude and his approach to analyzing and solving the problem. He spoke with a quiet confidence that was reassuring to me as he gathered a history of the problem from my perspective. Once he finished with me, he called key people from the ARS team that had been working on the problem to get their input on what had been done over the last two years trying to fix the problem. Once he had debriefed those involved, he began to troubleshoot the system checking out all of its systems in a very methodical manner. At the end of the day, he had isolated the problem, ordered the replacement part and set an appointment to return and install it. My wife and mother observed him do his job had nothing but high praise for him. This young man is a credit to his employer and possesses the knowledge and leadership skills to move up in the organization if that is his desire. I would also like to add that ARS management in the Wilmington office also made an effort to make sure I was satisfied and went the extra mile but did not remedy the situation in spite of their best efforts. At no time did they give up on the problem. I am hopeful that it will be resolved this week.