ARS/Rescue Rooter Wilmington Reviews (Page 2)
These folks were great! Communication was great, service was quick, and Mike (the technician) was awesome! He got us taken care of and the house is cooling off now. Highly recommend!
08/16/2023
Very professional and well spoken. Extremely knowledgeable technician.
08/16/2023
Very professional. Cody did a great job.
08/16/2023
The technician Luke worked on our units and explained everything so well. I appreciate how he made things easy to understand and took the time to make sure all of my questions were answered.
08/16/2023
Our AC was failing to cool and it was mid August, our hottest time of year. We called at night and they had a technician there the next morning. Fixed our problem in less than 30 minutes. Amazing service! Thank you so much.
08/15/2023
Luke did a great job assessing the situation and quickly taking care of the problem.
08/15/2023
We have a 9 year old Rheem AC system that stopped working,,,,Jason came out and said we needed a new fan motor in the condenser,,,,,part was ordered and installed in a reasonable time period by Steve. Both techs were excellent in their workmanship and knowledge of the product,,,,,,,,have to thank William and Kyle at the office for the slight amount of coordination to finish the job.,,,,,very happy to have ARS as my AC go to company.
08/14/2023
I have not seen the job yet, but they responded immediately and did a fabulous job according to my renters
08/13/2023
Great work, and there employee Timothy was amazing, will be using them again!
08/13/2023
These guy came out within the hour!
08/11/2023
Chad did an awesome job. This was the first time we had him for our routine preventive maintenance. We will definitely ask for him when our winter prevention maintenance is due. He was very nice, knowledgeable and thorough.
My husband had a lot of questions and Chad answered them all.
We are very satisfied.
08/10/2023
The tech was very nice..explained what was wrong and cost of part before he proceeded to install..could not have been happy with service..this was my 1st time so I will keep their # handy
08/09/2023
The tech was right on time and found the problem fast and repaired it and checked everything out! We are very pleased at the service and highly recommend ARS!!
08/08/2023
Chad did an awesome job with fixing my problem with my new ac unit. He had a problem with trying to get the thermostat set to my phone, but he was persistent in getting the issue fixed! Thanks Chad.
08/07/2023
They were awesome in every way! They came on the same day. I called and serviced my three units. They did a great job for a great price. They were incredibly professional in the face of adversity… I have very difficult neighbors, who gave the technician an unfounded hard time for where he parked, for being too close to their property, for making noise…all of which was shrugged off politely and respectfully. It is one thing to do your job under good circumstances, and a very different thing to do your job under difficult circumstances, and the technician performed admirably.
08/03/2023
Was a great experience. The technician was excellent and very knowledgeable and polite.
08/03/2023
Steven was very informative and explained things so I could understand them.
08/01/2023
Great love them recommend to everyone
07/30/2023
Jeff with ARS did a great job installing our Air scrubber and UV light. Jeff first came out a couple months ago to service our AC and explained in detail about the Air Scrubber and we were sold. William did a great Job getting us scheduled and rescheduled without a problem. Jeff is such a pleasant guy. He made sure to explain everything to me and answered all my questions. Great Company!
07/28/2023
On time good service
07/28/2023
Technician was amazing
07/26/2023
Good communication and explanation.
07/25/2023
Very quick response, came within a couple hours of calling when the AC went out, repairman figured it out quickly and had it fixed and gone in less than an hour. I highly recommend them and will call them if we ever have an issue again. Steven was Very knowledgeable and friendly, Thanks so much!
07/25/2023
Very friendly and professional technicians. Quality work and cleaned up when done. Followed up quickly when a small problem popped up.
07/25/2023
Arrived within time window and fixed the problem.
07/24/2023
Called on a Sunday afternoon for a frozen unit. ARS sent a tech out within a few hours and had the unit fixed within 30 minutes.
07/23/2023
I called very early in the morning, the operator was very nice and efficient. I was given a window for the tech to arrive. I received a text and a phone call stating he was on the way. Steve was great. He diagnosed the problem quickly and even braved a thunderstorm to replace the part. He could've come back later, but he was adamant. I'm extremely grateful he did. He gave me the pricing upfront so I had no surprises. I highly recommend ARS and can't be more grateful for Steve!
07/22/2023
Steve Finger was very thorough in checking my air conditioning system as well as explaining all of my options in very precise detail.
07/21/2023
IRS was very responsive to getting to our home, technician was very knowledgeable and helpful.
07/17/2023
Saved us from this awful heat. Quick visit and extremely knowledgeable about the issue.
07/16/2023
A pleasant experience.
06/30/2023
ARS of Wilmington NC, the staff did an amazing job.
These guys are on the ball, all over town. Trying their hardest to keep us cool while They're swearing in this heat.
03/21/2018
