ARS/Rescue Rooter Atlanta Reviews (Page 1)
Very responsive
08/14/2022
homeadvisor
John and William did a great job!
08/08/2022
The tech at our home was responsive and did a great job.
08/06/2022
Ian was very professional, courteous. and knowledgeable of his craft. I was extremely pleased with his response and performance.
08/05/2022
Great service and knowledgeable technicians
08/04/2022
Very professional. Looked at the inside unit first. Checked out. When to the outside unit. Quickly noted compressor was not running when the fan came on. Opened it up, found the problem, replaced the part and the house is now down to 85 (from 89) and coming down. Thank you very much Mr. Ferris Baughns. Quick and professional.
08/03/2022
Very professional and prompt. We were in a bind and needed our unit replaced pronto and also ARS recommended financing. They were life savers!
08/02/2022
John went to 3 locations to round up the best products needed.
08/02/2022
homeadvisor
Very honest and upfront!
08/02/2022
homeadvisor
The plumber (Ian) was extemely friendly and courteous. He explained the job thoroughly. He performed the work quickly and professionally. The cost was very reasonable. Highly recommend this company.
07/31/2022
Matthew was great! On time, professional, he did a great job explaining what we needed and swapped everything out quickly. He even installed a drip pan so that wouldn’t be gushing water all over the place. It was a little pricey, but you get what you pay for and we got great service .
07/30/2022
I noticed we had low water pressure and found standing water in front of our house. I assumed we had a water leak in our supply line. I contacted ARS Rescue Rooter at 2:30 pm on a Friday. They were able to have 2 technicians come out later that afternoon. They arrived to an absolute monsoon. After waiting out the worst of the rain, they were able to dig up our supply line and replace the defective connection, quickly. Both John and his assistant were great. These guys worked through a rainstorm on a late emergency call on Friday afternoon, to get our water back on. We can thank you guys enough.
07/30/2022
Nick was great and very helpful
07/27/2022
I was extremely happy to use Rescue Rooter to install my new water heater. Thomas was the technician for the job, and he did a fantastic job in a timely manner. In addition, He took the time to explain everything in great detail.
07/26/2022
Matthew and William did an excellent job and were conscientious and dilligent.
07/22/2022
This wasnt our first time getting our water heater looked at, and ARS was leaps and bounds better than the other company. The plumbing expert ARS had come over to check out water heater, **** was a consummate professional. He walked me and my husband through every single tiny detail of the process, pricing, and next steps. Im a small woman who frequently gets ignored in favor of my husband by contractors (including the guy that had come before to look at our water heater), but *** made sure to explain everything to both us with equal attention. ARS if youre reading this: you should count yourselves extremely lucky to have *** on your team. Dont lose him.
07/20/2022
bbb
Tomas and Jay were very knowledgeable, professional and friendly. They were very customer service oriented and answered all of my questions. They also addressed all of my concerns. I would definitely highly recommend them… Thanks for a job well done!!👍🏽
07/19/2022
Our water heater died suddenly on a Saturday morning. I went to home depot but they were hilariously incompetent. At Lowes, I talked to a knowledgeable person and got in the queue for installation. Before I had driven home, Rescue Rooter, who partners with Lowes, called me and sent Ian out in about a half hour. He did great work, explained everything, and we were back in action before dinner. Highly recommend Ian and Rescue Rooter!
07/17/2022
Tomas did an excellent job. He showed up on time for the initial inspection and in less than 30 mins., there was a diagnosis and quote. He was very professional and seemed to have a lot of knowledge about the job.
07/16/2022
Tomas was friendly and knowledgeable, he pointed out several things other plumbers had missed. Install was smooth and quick. 5 stars.
07/15/2022
Ian was awesome. He was very knowledgeable and helpful! I will definitely call them again for any plumbing issues.
07/15/2022
They have corrected the error and scheduled my service. Thank you
07/06/2022
Scheduling the service was very efficient. Rescue Rooter contacted and confirmed the appointment days in advance and on the day of. Service rep on the day was very thorough and offered multiple options for follow up services. Prices seemed fair and he was willing to adjust some where possible. Overall appreciated the friendly service and follow through.
06/06/2022
This company is wonderful. The service technicians I had (Cameron replaced our broken A/C unit, and John installed a new kitchen faucet and did some repair on our plumbing a few days apart). They were on-time, very knowledgeable, worked very hard and went above and beyond the call of duty! I had the pleasure of meeting the manager over the air conditioning division and he has been a God-send. The people at this company truly seem to care about the people they serve. And the quality of the products and their service is impeccable. I cannot recommend them highly enough!
04/18/2022
nope, nope, nope... had a system installed July 2016 and I've had nothing but problems... they even charged me $25 to change my air filter, I had next to the system and never asked them to change... they were there to fix the heat... $400 and an electrician later... the panel wasn't properly installed. Another time they charged me $500 to get AC working bc the refrigerant leaked out and was told "sometimes a new system will leak".... I'm trying to work with them to fix a current pressure issue... my system wasn't registered with Lennox to cover the part - their fault and I don't have the money to keep pouring into the system and ARS. There's more, but I don't have the time to put it all on here.
04/06/2022
Today’s repair involved a leak under toilet. Justen looked at the issue, immediately knew what needed repaired, and quickly began to take care of the issue. All the while, I pestered Justen with my curiosity about the repair being done. He is a patient, professional technician for ARS. I recommend ARS’s service.
03/07/2022
Nathan was super knowledgeable, thorough with his work in replacing my water heater, and took the time to go over helpful tips and considerations. Would recommend 10/10
02/19/2022
He used the snake to unblock whatever was there and removed it great job thank you
02/05/2022
Very thorough review of the duct work, Malik B found an air leak and fixed it properly.
01/28/2022
