ARS/Rescue Rooter Atlanta Reviews (Page 1)
5 stars for my technician/installer Nathan. 5 stars for my sales person Aaron. The product seems like a good one. Dispatch & Scheduling need work. A time frame that was promised was not met. Was told I’d have same day install but did not. If Dispatch & Scheduling were accurate and accountable you’d have 5 stars overall. Also, I asked for a supervisor or manager to call me regarding this but no one has.
09/27/2023
My service tech was excellent. Ms. Campbell ran diagnostics on my water heater and was honest and thorough in identifying the root cause of my problem. I appreciate her integrity and will definitely recommend this company as a result of her level of service.
09/23/2023
Matt was very personable and did an outstanding job.
09/23/2023
The tech was very professional, friendly and accommodating to our exact needs of service.
09/22/2023
Great service
09/20/2023
They were quick and easy to work with on time and very organized with follow-up calls.
Thank you.
09/20/2023
Very professional. Did a great job fixing problems
09/10/2023
I was impressed with Keyanna Campbell professional customer service and knowledge.
09/07/2023
Nathan was very thorough and informative and gave great advice!
09/05/2023
Matthew was surgical with his diagnosis and problem resolution.
This is why I do business with Universal. Matthew represents the brand well…..
08/31/2023
Montavious was very professional and knowledgeable.
08/31/2023
John was very knowledgeable and professional. He did a great job. Very friendly.
08/31/2023
John did a great job. He is very professional and friendly. He installed our water heater fast.
08/29/2023
Nathan was professional knowledgeable and did a great job.
08/24/2023
John was an excellent technician.
08/21/2023
Great job John
08/17/2023
Just completed installation of a gas water heater that needed replacing. Matthew is a thorough professional.
08/17/2023
The job was well done at a reasonable rate.
08/16/2023
Very professional experience. The person was really helpful with picking out hot water heater.
08/12/2023
Your installation price was way to high.
08/09/2023
Very good plumbing service,
08/08/2023
John was super knowledgeable, stayed on task, far and respectful.
08/01/2023
John H was great!!
The entire process was great. From the initial contact in the morning, then the follow up call to let me know he was on the way, arriving in less than 3 hours. John made sure he explained all options so I could make the best choice. The install and the attention to detail was fantastic. Definitely 5 stars from start to finish .
07/25/2023
The installer did a very good, professional job of installing the water heater. Our only complaint is that the cost was very expensive.
07/25/2023
Nicholas was courteous and clearly explained work he was going to perform and completed work in reasonable amount of time.
07/24/2023
Excellent service from booking appointment to installation services.
07/22/2023
Did a great job and very knowledgeable.
07/22/2023
Nicholas, the installation tech was courteous, very professional, and did an outstanding job. He installed our new water heater, with care. A happy household wit hot water once again.
07/21/2023
Nathan and responder Marvin are great.They make company like this be more than 5 stars.
07/21/2023
Tech was courteous and knowledgeable. He was respectful to our home and maintained the cleanliness at all times. He went over and beyond to locate the top of the line water heater. 5 STARS..
07/18/2023
Superior work was done by our technician Keyanna!
07/18/2023
Matthew went above and beyond to install an electric hot water heater purchased from Lowes. After some miscommunication along the way through customer service agents he set everything right. I had hot water in a couple hours that same day. He walked me through the process before and after. Professional all the way. Thanks Matthew!!!
07/11/2023
Chris did a perfect install of a gas hot water heater. He had to jump through a couple of hoops and came out shining. Highly recommend
07/11/2023
I am very please with the service quality and professional of your technician
06/01/2023
