CLOSE FORMAtlas Trillo Heating & Air Conditioning Reviews (Page 2)
They called in an instant after I placed my request. The dispatcher was efficient, professional and made me feel like the most important call she had all day! Her name is Chelsea. The technician arrived promptly at the beginning of the time window. His name is Belsin. He was courteous and professional in appearance and every other way. His kit was confidence inspiring. Tidy but well stocked and so was his truck. He performed the repair rapidly and then did a couple of quick maintenance things that weren t part of the repair. He also educated me while he worked. I will be a regular customer from now on. This experience deserved 10 stars.
07/15/2023
homeadvisor
Technician "Mike" arrived on time and was very pleasant and professional. He troubleshooted my AC Unit which was not working at the time. He cleaned the coils and refreshed the freon. My AC is now working. I'm very pleased with his service.
07/11/2023
Can't say enough! Nicholas arrived on time, had a friendly attitude and demonstrated professional expertise! A+ service!
07/10/2023
Alan and Alex are top notch. They were professional, courteous, and efficient. They communicated with me when necessary and worked with me to increase heat flow in previous problem areas and place flu outlets so as to keep the integrity of the exterior of our house.
07/09/2023
Nick was great and courteous. He explained everything very clearly.
07/08/2023
they did a good job.
07/06/2023
There guys did a great job. Especially as the removal of the old water tank was complicated. But Jerry and Joel did it without damaging the trim or door by breaking down the heater. Installing the new system was fast and efficient and they explained everything very clearly. Highly recommend
07/05/2023
Technician was very clear describing the problem with my A/C unit. He was surprised because our Lennox unit was installed at our home only in the fall of 2021.
I am concerned and surprised to see the high cost of the battery unit installed at the unit to prevent high drawing of power at the start of each A/C cycle. I was charged $380 for the battery and the labor for the technician. I asked for senior discount (I am 84 yrs old & my wife is 77 yrs) offered by Atlas. I was told that the price $380 included this discount !!.
07/05/2023
Our AC unit broke down on a very hot day and Atlas Trillo came out within a day (when 2 other companies I had called said no appointments untill 8 days out) and within a few hours got the system up and running! The tech was very knowledgeable, professional, efficient, friendly and helpful. I would highly recommend them!
07/05/2023
Thank you for coming out during this especially busy time. Danny, we appreciate your professionalism and service!
07/03/2023
Danny, the technician, was very professional and efficient. My A/C was fixed quickly.
07/03/2023
Came by in a few hours after calling and repaired my AC in about 30 minutes.
07/03/2023
Five star rating! Atlas Trillo is the best! Excellent team. I am a VERY HAPPY. Customer!
06/29/2023
Technician was very friendly and knowledgeable. Walked through the recommendations given our system is 15 years old. Very pleased.
06/28/2023
Very responsive
06/22/2023
Ryan was very knowledgeable and professional. He explained everything simply and thoroughly, including options.
He was very thorough in his diagnostics, determined to find the root cause.
Great customer focus and service.
Definitely remaining a customer.
06/21/2023
The entire procedure was very informative as to why I had to replace my toilet. Then getting my toilet replaced I should not have the problems that I’ve been having.
06/16/2023
I just installed new AC and replaced our 30y old furnace with Atlas. Next day on site quote was fast. The wiring were very tricky but technicians managed to get it done without opening wall too much. They also clean after work done everyday, there's no dust left at all. I really appreciate their professional and thoughtful service, and would absolutely recommend them to family and friends.
06/12/2023
Kept everything clean with the use of tarps and shoe covers. Always updated me on their progress. Showed up on time to start work. Installers were polite and helpful with how to use the new system/thermostat and what will happen next with the testing and inspection. New AC and furnace installed and working great.
06/09/2023
Great service
06/08/2023
Very pleasant and professional.
05/31/2023
Great professional service from telephone call to set appointment to technician performing repairs!
05/31/2023
Excellent customer service from initial consultation with Arty, as well as very polite, knowledgeable and friendly technicians; David & Francisco. Would definitely recommend your services to family & friends! Thank you
05/25/2023
Team did a great job on the install of a heat pump and a new furnace. My property is in ****************. I received three bids and Atlas Trillo was very competitive. *****, their sales rep, walked ** through options and was very transparent on the pricing. The install team tested the equipment, provided an overview on operation, cleaned up the area and hauled away all of the debris.
05/19/2023
bbb
they are nice and courteous to us
05/18/2023
Great service and he took time to explain everything to us
05/18/2023
homeadvisor
A fast appointment with flexible scheduling. Ryan, who performed the maintenance, was both knowledgeable and friendly.
05/16/2023
Atlas Trillo is my family's go to and has been for many years. They are quick, professional, and very communicative about what needs to be done and what you should expect to spend. In particular I'd like to shout out Ryan (Tech), Stephen (Sales), plus Rigo and Hector for excellent service. They've been instrumental in keeping our gas heater appliances safe and effective!
05/10/2023
Service tech was great!! Great service
05/09/2023
Great work happy with Ryan (Technician) professional attitude.
05/08/2023
Cleared kitchen sink drain.
05/05/2023
All good! Excellent explanation.
05/04/2023
Very pleased with the whole processs starting with Artie who sold us the system. Jose and his partner were excellent and pleasant and knowledgeable . Well done 👍
05/04/2023
The technician came out and let me know that it looked like a city problem. He reached out to the city and got things started for me. I was impressed by his helpfulness and honestly.
05/02/2023
Installation response was immediate and done efficiently
05/01/2023
Very professional polite clean and high-tech use the camera made sure the work was done right
04/30/2023
Nick, our service technician, was very knowledgable, efficient and took care of the repair to our system quickly. Very much appreciated!
08/06/2019
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