ARS/Rescue Rooter Boston Reviews (Page 1)
Quick response, on time arrival, thoroughly professional
02/06/2023
Anthony was so awesome. He was on time, very professional, very knowledgeable about a problem we had, and answered all of our questions!
02/06/2023
Well organized company. Calls were promptly returned and the team came the next day to assess the repair need. Helped getting the required part via manufactures warranty.
Pricey, though…
02/02/2023
Did a great job, quick and efficient
02/02/2023
Both Techs were excellent, observed them dismantle system , found what we hope was the issue. Heating system is working with no problem.
02/01/2023
Booked via Angi's List (now just Angi), ARS gave me a call back within 5 minutes even though it was a Saturday, and scheduled a call on Monday. The tech responding to the call was helpful but had trouble getting up into our attic (it's tight access). Called another tech who arrived the next day and got the system working again in maybe 15 minutes. Communication from ARS was awesome both on when techs would be there (and when they couldn't get a second tech out immediately), and on cost of the service. The tech who got the system working again was also great about the state of the system after resolving the issue and what next steps would cost if we had further issues. Would highly recommend!
01/31/2023
ARS is a great company. They are quick to answer any concerns I have, They try hard to make me happy in any way. They are professional and willing to help everything. I strongly recommend this company. Since they are big, they will have to better communicate among different departments. It would have been nice if they could provide mini split heat system installation electric panel upgrade as a package.
01/30/2023
bbb
Technician Scott was on time, efficient, and knowledgeable. He did the tuneup, gave feedback and advice, friendly and was on his way. They do a great job and I will continue to use their services.
01/30/2023
homeadvisor
Very efficient and friendly
01/27/2023
Install crew Aaron, and Devin did an awesome job, nice clean work. I've been in the trades my whole life and have seen messy work, and clean work. They did an excellent job. A+
01/26/2023
The plumber explained everything perfectly, was on time and cordial
01/25/2023
these guys are tremendous
their customer service is some of the best if not the best in the business. they came out every time i called them to help with my HeatPump tuning
great business and staff
01/24/2023
The technicians they sent were thorough and efficient. They kept me informed. I was pleased with the results.
01/24/2023
Dave was very professional and very knowledgeable. A Pleasant gentleman to do business with. I got an estimate on new heating systems. They will start the very next day.
01/23/2023
Jim came early and was very professional and knowledgeable. He fixed my furnace power cycling issue, and was very thorough giving recommendations.
01/23/2023
I recommend them. Very knowledgeable and professional staff. I have used them for diagnostics and repairs. They have never disappointed.
01/20/2023
bbb
Absolutely perfect! On time, very professional. Answered all questions and most importantly trustworthy, genuine and ultra-good people! My new plumbers for sure!
01/19/2023
Very pleased with the service I recieved, and work done to repair hot water heater !!!
01/18/2023
Regular service call. Prompt, on time and efficient.
01/18/2023
Very professional on time reasonably priced honest
01/18/2023
System wasn’t operating properly hi vac
01/17/2023
Customer. Service was awesome. Worked together as a team. They did a wonderful job.
01/14/2023
The primary differentiator for me was the experience that took place during the consultation prior to the installation of the water heater. The gentleman who came to my property was knowledgeable, honest, and provided valuable information that was incredibly helpful.
That said, I went through the process of receiving a few quotes from different service providers and there are definitely cheaper options if that's what you value.
01/13/2023
On time arrival, efficiently got the job done. Will do business again!
01/13/2023
From the first phone call to them coming right out with in an hour to completing the installation with two wonderful technicians the very next day. We so highly recommend this company A 1
01/11/2023
They were great
01/09/2023
They were very efficient, kind (smiled and looked at you when they spoke to you) they did an awesome job. Left no mess either
01/06/2023
Great service.
01/06/2023
I was in a delicate situation and the speed in which ARS was able to rescue me is commendable. The price is what it is but having the piece of mind that my family will take a shower to night is priceless.
01/06/2023
Am very pleased with Scott..
He was very knowledgeable and did an outstanding job. Answered all my
questions.....would have no problem recommending your
Company to anybody ...
01/05/2023
Timely, professional service. Would definitely recommend them to others.
01/05/2023
Unhappy with the Navient equipment I bought from FRS. Anthony was personable and made the best of it
12/30/2022
It’s perfect service.
12/30/2022
They did a nice job, were on time, and were friendly. Two tech's removed our old gas furnace and installed a new one. All in one day, and did a great job cleaning up after. Works great.
12/30/2022
From scheduling to payment, this was such a great experience. The technicians were pleasant and professional and were able to get the job done quickly. They did an exceptional job. I highly recommend ARS!
12/29/2022
It's a real pleasure dealing with ARS from their initial visit to installation & follow up visits or calls. They installed new heating system on zone 3, replaced air-handlers on other 2 zones & Nest Thermostats, plus all necessary duck, electric work. Great team!
12/28/2022
This started as a one-star review shown below - but ARS manager called me Monday morning at 7am and apologized for the miscommunication. They were out Monday and diagnosed the issue, and back the next day with parts to fix it. Great tech explained what he was doing as he fixed problem. Excellent experience.
Old review:
Called ARS this morning at 9:30 for a no-heat service call. They were really nice and responsive, scheduled the call for today 10am-6pm, confirmed by email - and never showed. It will be 21 degrees overnight. When I called at 4:00 (and waited an hour and five minutes on hold) the rep told me they might come tomorrow??!! Wish I hadn't tried a company I never heard of.
11/20/2022
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