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Need service now? We answer calls 24/7.For 24/7 Emergency Service Call 855-231-3553
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We care about your health and continue to service our customers safely through our COVID-19 protocols.

We continue to service our customers safely through our COVID-19 protocols.

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NOTE: A representative will contact you by phone to confirm your appointment time. The date and time are not guaranteed, but we will make every effort to accommodate your request. Same day appointments not accepted via internet.  For emergency service please call 866-399-2885.  Diagnostic fees or trip fees may apply.

 

Reviews for
ARS/Rescue Rooter Boston

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Service
Courteous and professional kept me informed on everything they were going to do.
5.0
google 09/15/2021
Service
Some years back when I needed a new Hvac system asap, they were the only company that got back to me and were always very good at reminding me about maintenance, but not recently. The customer service is still very helpful and responsive though, especially the emergency line. 2 weeks ago, unbeknownst to me, my condense pump became clogged right before we were to go on vacation for the week and it started to leak into the pan liner. Luckily they had someone come out the next day, and the guy they sent was able to solve the problem and fix it temporarily until a new pump could be ordered and put in. This person had come before for something else and was very kind, on time, and professional. Unfortunately, I was at work when the pump was diagnosed as the problem, so when I called to set up an install date, I requested that someone call me back to the explain what was clogging the pump, and a service manger was kind enough to call me back weighing 20 minutes.
4.0
google 08/26/2021
Service
Have had to use ARS twice in the past 3 years and their Customer service is really top notch! So friendly and responsive. Recently had to have blower wheel replaced (unit was making an ungodly sound/rattling/banging). They came for the initial diagnosis and showed up on time, quickly diagnosed and ordered the parts. Had it repaired 2 days later. They explained everything very thoroughly and showed me exactly the problem and how they intended to fix it. AWESOME customer service (Juanita I believe is who I spoke with)...and AWESOME workers (both Austin and Angel). Thank you!
5.0
google 08/05/2021
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