ARS/Rescue Rooter Boston Reviews (Page 1)
So I've used ARS before. Amazing service. There was a hiccup in my service call this time around. It took a whole day for them to get to me. BUT in their defense, they did schedule me for an hour after I called and before first shift came in. And I understand when you start your day short staffed, it's damn hard to catch up.
My call was not an emergency, so I am okay with what happened. Mainly because they called me and told me what was going on. People get sick, ish hits the fan. As long as im not freezing my butt off..we can work it out. It helped that they provided a coupon for a future service. Full disclosure and all.
I have an older home with steam radiators. The gentleman who responded to my service call, Kyle, was friendly, patient, and honest. My experience with all the staff I have interacted with at ARS has been positive. I am thankful Kyle took quite a bit of time to allow for my system to make the noise we had called about. He took that time to educate myself and my husband a little more about our heating system.
It didn't end up making the noise, but the probable issue that Kyle came up with makes sense, and if my boiler ever sounds like that again (like it's about to make a space launch lolololol) we have a plan and I know who to call.
09/29/2023
Timothy was wonderful, professional, and completed the work in a timely manner. He was very caring and considerate to my mothers questions and needs. The price is very reasonable and well worth it. I will definitely recommend ARS services without hesitation
09/28/2023
ARS installed a new central air unit at my residence yesterday. The gentlemen that came were on time, professional and exceeded our expectations. It was raining outside and they cleaned my kitchen from footprints they tracked in from outside (wasn’t expecting that and it was so very nice of them) and swept up my hallway after they installed our thermostat.
09/26/2023
Excellent response to restore heat to our home. Courteous and knowledgeable technician. ARS highly recommended!!!
09/26/2023
The plumbers were prompt and professional. I was considering additional services and they provided me with some good possible options.
09/21/2023
Excellent service all around! They unplugged the master bath sink and shower in just a few minutes.
09/20/2023
These guys were extremely helpful and flexible!
09/20/2023
I normally do not do reviews, but your technician, Jay, was so helpful, professional, knowledgeable, and friendly, that I just wanted to put in a good word for him.
09/19/2023
Very nice to work with! My maintenance twice a year is well worth it
09/18/2023
Friendly and very professional
09/17/2023
Excellent customer service.
09/16/2023
Diagnosis of a furnace issue
09/15/2023
Answered the phone at 5:45 am when I called and had a technician there shortly after when our water heater stopped working. Great service and very responsive. Repair was all under warranty as well.
09/15/2023
Had my fall tuneup performed on a Lenox heat pump. The technician was excellent and explained everything that he was going to do. He discovered a mold problem in the air handler which he documented with pictures. He was able to remove it and install a UV filter to prevent reoccurrence. I was pleased with the service and professionalism and have a cleaner system.
09/15/2023
Kept me informed as to status throughout. Installation went very quickly and without issues. Courteous installer.
09/14/2023
Great company. Got emails and texts when the crew was on its way. Install was professional and good quality. System works great. Would definitely have them back in the future.
09/14/2023
Arrived within time window given.
Received text when on his way.
Courteous, professional service.
Received quote before work performed.
Cleaned work area before leaving.
EXCELLENT service , I would highly recommend!
09/12/2023
Highly recommend!!
I use the services for my business, they were here when they said, they would be very polite and professional!
Satisfied, customer:)
09/12/2023
Have used this company a few times before throughout the yrs. and always happy with results. Today again another great job, very friendly and knowledgeable. Will be using this company more outside of just my AC. Thank You! 👍😁
09/11/2023
Very nice technicians
09/11/2023
We initially called another HVAC company which ended up in us calling again for an emergency call.
The team effort with ARS is excellent from the scheduling person (Juanita) to the service tech (Angel) the quality and concern are obvious right away.
Angel checked the whole system and diagnosed the issue in short order. He explained what he discovered and In no time fixed the problem.
I was so impressed that I purchased a service plan - which was very reasonably priced. It’s a nice relief to have ARS in our corner
09/11/2023
My house ac stopped working. ARS came and the technician David was very nice and knowledgeable.everything was done fast and now I have ac working. He was here for about 30 minutes today. Only issue I have is that it was a 500.00 bill for a 50.00 part after researching. They were very good just a lot to pay on fixed income.
09/11/2023
Very responsive and flexible. The technician came on a Sunday morning to replace the blower motor on the AC unit.
09/10/2023
Great guy, very personable and professional and knowledgeable
09/09/2023
My central air stopped working. They came through same day. Switched out the compressor and BAM the AC was back up and running. Repair person was professional and answered all my questions.
09/08/2023
Needed ac service done quick. I called ARS BOSTON & got Same day service during a heat wave! I Called 3 companies on 9/7 temp was 99 co 1) no availability co 2) wanted 499 fee for same day service
3) then there’s ARS BOSTON they came out with 1 hour of my call and although the issue couldn’t be resolved on site , the service tech was quick, efficient , and very knowledgeable. They came out for a small service fee of 149$ and quoted me on the repairs . They left me with an estimate and if I do the repairs with ARS the 149 fee is deducted from the cost of repairs. I will only call ARS BOSTON to service my heating and cooling needs from now on.
09/08/2023
Called and service in the same day. Sheldyn came and helped me out with my problem and also explained how everything work to me so i could understand :) thank you so much
09/05/2023
The techs showed up right on time. They were very professional. Everything seems to be working quite well. Thank you!
07/13/2023
ARS put in 2 HVAC systems in my house. Guys were professional, respectful and completed the job quickly. Would highly recommend. Updated after a couple months, service guys are competent and friendly. Still a fan. 3 months later - I've had several issues with my new HVAC systems. ARS team had been right on it and everything now resolved. Would recommend highly.
06/17/2023
The guys were very professional and polite. They answered every question. Thank for your work
06/07/2023
Very good customer service, appointment availability, and follow-up.
01/10/2023
Scott arrived on time. Did a professional job and explained everything that he did.
10/07/2020
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