ARS/Rescue Rooter Durham Reviews (Page 1)
I've used ARS on and off over the last 20+ years. I returned to them during the pandemic, when a system failed and no other company would even show up. They've been a little late for a couple of appointments, but they've shown up, and they've replaced that furnace and a heat pump since then. The few things that led to me previously wandering elsewhere seem to have been resolved, so I expect to keep working with them for ongoing maintenance. Thanks y'all!
12/06/2023
Technician was knowledgeable and respectful of property. Would definitely reccommend.
12/04/2023
Jeffrey had sent a text and someone had called, but I wasn't feeling well I had an asthma attack, but when I called to apologize and reschedule they said he's still there. I looked outside and the ARS truck was still there and I got my 6 month check on the day it was scheduled because he didn't leave right away. He was very professional and made sure that he explained everything and asked if I had any questions.
12/04/2023
Very fast and efficient. Our Techs ability to make the necessary repair was impressive.
12/01/2023
The customer service is top notch they make sure everything is done perfect and go over everything. And the comfort advisor stayed close to 6 hours trying to get us approved for financing and the pricing was very good and competitive
12/01/2023
Competent, professional and friendly. Got it done.
11/30/2023
Very nice technician Derrick. I havent looked under the house to see the work. : )
11/30/2023
Technician Richard was thorough in explaining problems and service.
11/30/2023
Very knowledgeable technician, explained everything thoroughly.
11/28/2023
New gas HVAC passed inspection on first trip! Great Job!
11/27/2023
Technician Service was prompt on time and very friendly. Very concerning and a joy to my family
11/26/2023
Technician Donnie Lowe was very friendly and timely with tune up service. Very much appreciated!
11/25/2023
Prompt, courteous and very knowledgeable... on the day after Thanksgiving! Much appreciated high quality service.
11/25/2023
The tech was very professional and courteous.
11/22/2023
They replaced 2 heat pumps in my home they arrived at 9am and the job was done by 330pm everything was done thè wanted done on scale of 1to 10 I gave them rating of 10!.
11/22/2023
Derrick was on time and very informative.
11/22/2023
I called this morning and a technician came to the house mid afternoon! 👍🏼Arturo was polite, thorough, explained what he was checking and after he found the issue, he explained what had happened. He fixed it in short order! I was totally happy throughout the whole process. Arturo even had a clever sense of humor and overall cheer! 👍🏼
11/22/2023
My technician Jeffrey B Little is amazing! Friendly, knowledgeable and professional.
11/20/2023
Quick response. Technician Ahmed was professional and quick. Thank you.
11/20/2023
Thank you guys for your expertise and quick and excellent service!!
11/20/2023
I love this company. Their customer service is the bomb. And Brian Windsor is the best
11/19/2023
Very responsive service. Jacob was very nice and professional.
11/17/2023
I appreciate the technician, Jeff’s, professionalism and communication! I would definitely recommend!
11/16/2023
Derrick was very, very good. He thought me things I didn't know about my unit. Very friendly and easy to talk to. Smart guy, thanks to you all. The ladies were very nice. Great team.
11/15/2023
I had a minor issue with my HVAC unit and it turned out to be user error. Christian was very nice and professional when he came out. He let me know how to use my thermostat in a way that will work best and ran a diagnostic on the unit while he was here to make sure everything was in working order. The main office kept in communication with me from the time I placed the call to update me when the technician would arrive.
11/15/2023
Arthuro came on time. He was very professional and friendly. He troubleshoot my issue and fixed it. He did it in less than 20 mins. He is the man!!!! Now I’m a very happy customer.
11/14/2023
Tonya called promptly to confirm our appointment and the timeframe of the visit. She was friendly and professional. Arturo’s visit today solved our problem. We are delighted with our service from these team members. Thank you!
11/13/2023
5/ 2023 Scrubber installation. Condenser replaced. Preventative maintenance for the winter season 12/2023-04/2024. Mike is friendly, knowledgeable, competent,and a great asset to the ARS company.
05/05/2023
Good. Christian, the technician was very friendly, polite and knowledgeable.
12/02/2022
Great service and always dependable.
11/03/2022
I am not happy with the service. Someone was coming to my house to discuss getting a new heater. No one showed up to my house. I have been without heat for almost two weeks now. I don't know what happen to the business. It's was always so great. We have used the business for years. Hope u all get back to being great.
11/20/2020
