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We care about your health and continue to service our customers safely through our COVID-19 protocols.

We continue to service our customers safely through our COVID-19 protocols.

Schedule with ARS/Rescue Rooter Greensboro

 

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NOTE: A representative will contact you by phone to confirm your appointment time. The date and time are not guaranteed, but we will make every effort to accommodate your request. Same day appointments not accepted via internet.  For emergency service please call 866-399-2885.  Diagnostic fees or trip fees may apply.

 

Reviews for
ARS/Rescue Rooter Greensboro

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Service
Carlos was a professional and courteous expert. He not only fixed my A/C issues during sweltering heat. He explained why my system needs repair, showed the cause of the problem, and recommended the best solution to keep my system running efficiently for years to come. I am pleased with the service and appreciate the care that Carlos provided during the consultation and during the repair process.
5.0
Service
Kevin Melendez came out today and exemplified true professionalism. He listened intently and allowed me to vent my frustration regarding the service call that did not happen. I called on 5/26/21 to schedule a 5/28/21 quote. I was told someone would show up between 11 am and 2 pm. No call prior to the appointment raised a red flag, but it was a holiday Monday and I did not look too much into it. No call during 11-2 window, no text, no email, no voicemail, no visit - NOTHING prior to the appointment, so at 2:09 pm I called the ARS office and spoke to "John" who told me either himself or someone from his office would call me back - THAT NEVER HAPPENED! Fast Forward to today 6/8/21 Not one person from dispatch, the call center, the person giving the quote - NO ONE from ARS called to follow up or reschedule. This is completely UNACCEPTABLE. The picture below is what happens when you don't keep a scheduled appointment for a paying customer who has been on your books since 2006. It's a Carrier from Michael & Son. ARS has lost a customer for life. ARS could offer me to install a Free A/C and offer a 20 year warranty at this point and I'd say Hell NO!!! You don't treat customers of over 14 years like they don't matter and that's how you made me feel. If Senior Management does not accept accountability - they're part of the problem and if your 'regulars' are more important than customers making new purchases then you should not be in business.
5.0
Service
6 month checkup by Jose. Jose was polite, thorough, and communicative. Also provided recommendation for optional future service.
5.0
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