ARS/Rescue Rooter Seattle Reviews (Page 1)
This was an exceptional experience! Same day service. Timely and frequent communication updates regarding arrival time. Thorough explanation of the problems and solution options. No sales pressure. Compassionate care offered by Josh in a difficult situation. If needed, again, this will be our first call, and we'll be requesting Josh!
12/05/2023
Professional fix and install. Technician did fantastic job explaining the issue and what he was going to do to fix it.
12/03/2023
Tre was very professional, prompt and thorough. It was a very positive experience. I would highly recommend this plumbing service. Thank you Tre for a job well done.
12/03/2023
Quick. Knowledgeable. Clean. Friendly
12/03/2023
I’m giving this company a 5-star. I don’t usually give reviews but this time, I feel like I need to thank this company for sending Josh to my house to fix the issue with my septic tank. Out of the 3 plumbing companies my husband called this morning, Rescue Rooter has given us a sincere and honest findings and price. Josh is amazing and can be trusted. Thank you and more power to you and to Rescue Rooter.
12/03/2023
Over priced. Customer service is good
12/03/2023
homeadvisor
Josh was very pleasant and did a great job.
12/02/2023
Robert was very professional and adorable! Highly recommend!
12/02/2023
Tre was prompt, professional and thoughtful in his evaluation. Would definitely recommend to friends and family thanks to Tre.
12/01/2023
The man was polite and listern to my concerns. He knew what the problem was. He explain what needed to be done and the cost. Did a good job. I will be using them again.
11/30/2023
Tre was PROFESSIONAL, COURTEOUS and KNOWLEDGEABLE, explaining things as he went! He was also very timely! The entire experience was a pleasant one! I WILL use their services again!
11/29/2023
Excellent service!!
I will definitely be using them again.
11/29/2023
This is only the second time we have had to call for services and they are great. Super customer service and technicians. All around very professional.
11/29/2023
John was great! He was quick, informative & congenial.
11/28/2023
I appreciated how quickly I was able to get an appointment, and how professional, polite and friendly Jeovany was - he had some great advice and fixed my drain in under 30 minutes. I recommend this company.
11/19/2023
Devin was great. He walked me through what needed to be done and quoted a fair price. I didn't end up using them for the job. But would call them again if needed
11/17/2023
These guys are everything you want when you have a water emergency and need help FAST. They came within one hour of me calling them! Consummate professionals, my technician immediately went to work to address my leak, went over options with me on ways to address it, their price was very fair, and the level of customer service in terms of pure human kindness and understanding is a rarity in the service world today. I will be using them for all of my future plumbing needs - already have them in my contacts on my phone! I Could not say enough good things. Don’t screw around and just call them first - you’ll be happy I promise.
11/16/2023
10/10 service by Jesse, friendly and informative. Will use them again for any future needs.
11/15/2023
Thank you for your service was wonderful
11/15/2023
The gentleman who came was very professional and friendly. We connected at the human level and he did a great job. He also provided me with a good education.
Thank you.
11/13/2023
I really liked the guy who came out, he explained everything really well including pricing and why.
11/13/2023
Josh was amazing and very knowledgeable. I will for sure use your company again.
11/11/2023
Wasn't able to solve our issue but was fair on price and got the ball rolling.
11/11/2023
They came out on a Saturday and fixed the problem. Robert was kind and professional.
11/11/2023
homeadvisor
My toilet tank cracked and flooded the bathroom at 9pm. By 11am I had a whole new toilet and a a clean, dry bathroom. I can't thank you enough!
11/09/2023
Josh was amazing!
Highly recommend this company
11/09/2023
I called Rescue Rooter today and was very pleased! They were able to come right away and I thought the tech Josh was super. It’s never pleasant needing a plumber but Josh made the experience quite painless. I trusted his judgement and knowledge plus he was personable and I learned a lot from him. The automated system kept me apprised of arrival time, and I was very happy with the whole experience. Thanks, Josh!
11/08/2023
My experience was more than I expected when I called ARS /Rescue Rooter - a company I was not familiar with. I had a plumbing problem that needed immediate attention.
Although my plan was to call several companies I didn't because I liked the fact ARS showed me they cared about the possibility of having me as a customer that was demonstrated by the way they spoke to me and listened as I explained my plumbing issues.
I liked ARS because they made me feel special as a potential customer. I liked the fact ARS heard the issues I stated, and needed help with. I liked the fact that after a brief conversation with ARS a plummer was dispatched to assist me. I liked the fact I received a call back confirming a plummer "will" arrive within 15-20 minutes.
The employee I spoke with on the phone as well as the plummer who came out were both personable, professional, knowledgeable and friendly. As well I like the fact my issues were correctly and quickly resolved.
I recommend this company to everyone who has or needs plumbing services. From my experience I don't believe a better plumbing company exists.
The people who work with ARS/Rescue Rooter, inclusive of the individual answering the phone, to the plumbing technician who came to my home truly know, understand, and demonstrate the true definition and meaning of real "Customer Service."
11/07/2023
Joshua was amazing! He was kind, respectful and very professional! He explained, in detail, what the procedure would entail to clear our clogged drain.
He was on time, had a great work ethic and was efficient in every way!
We highly recommend ARS, and especially Joshua, for all your plumbing needs!!
11/07/2023
Technician explained each step of the problem and repairs. He was respectful and friendly. There were no surprises and the problem was fixed completely and efficiently.
11/06/2023
Monte was great. Very respectful and did an awesome job.
11/06/2023
The thought of failing side sewer and the ensuing repair cost can be one of the more stressful experiences of owning an older home in Seattle. Our original concrete pipe installed in 1939 is well beyond its life expectancy. Our sewer backed up due to root instrustion and being overwhelmed when the snow/ice melted in Dec 2022. I had several plumbers scope and give me bids on repair cost. ARS/RR was the last one I called on a whim bc my neighbors had used this company and were satisfied. I was skeptical because their branding seems cartoony and gimmicky (superficial I know, but plumbing to me is serious work). From the beginning, the estimator (John R) was timely, friendly and professional. A plan was devised based on what the scope revealed. The tech (Nick) was professional from beginning to end. I sincerely hope ARS/RR appreciates him as he works very hard in a professional manner. Unfortunately, for me, more issues were found and the scope of the work changed. They worked as best they could to come up with reasonable solutions, but one cannot deny facts - cracked pipes and huge root balls. They will patiently answer questions and show you photos of what they find. This is a classic case of "dont shoot the messenger". So my side sewer had to be replaced and the rest of the main sewer was lined (I hope this decision doesn't cause the future owners too much headache but I should be long gone by the time it becomes an issue - the alternative would be to replace the whole line which would be insanely expensive). The person in charge of the lining (John) seems very experienced and confident (not cocky) in his work. There were others to help. They were all professional, tidy and safe. The 9 foot deep hole was carefully dug out (reinforced to prevent collapse). I've see other holes dug that seemed messy in comparison. They placed the removed material (dirt) on plastic sheeting and covered when not there. They had the area cordoned off for safety. When the job was complete - city inspector watched the video as they scoped it again. Got approval. The hole was carefully and neatly filled in. They placed top soil over the top. They offer grass seed as well. They wiped my neighbors wall of the house down that had muddy handprints from another plumbing company. At the conclusion of the project, they scope it one more time and record it. I was able to watch the video and the before and after images is like night an day.
I highly recommend ARS/RR and am satified with their work. I am a high strung person who tends to "doom future trip" and overthink and worry. This process can be very stressful. It's very, very expensive (My project was about $34k with some of the cost shared with my very kind neighbor). ARS/RR offers financing, which I didn't get offered from other companies but I guess always ask. If you need some work done on your sewer line, get multiple bids (some estimates are free and some charge (but information is power and sometimes its worth paying for it). I had bids from Mikes Plumbing (I like them and have used them in the past), Raymark gave me a bid and they seem okay. Southwest plumbing is sus. Bob Oates (I didn't care for their lack of professionalism - tho my interaction is many years old, so that may have changed as staff changes).
As i mentioned, the scope of the work changed as it progressed (increased repair costs). But I trusted their recommendations and their findings and was able to comfortably make my decisons and can go into the winter a little more relaxed.
ARS/RR did have some issues with their call center and scheduling appointments. I found that part a little aggravating, but it worked out in the end.
If you've read my stream of consciousness this far, that probably means you are deep into researching sewer line repair and I sympathize with you from the stress you might be feeling and I hope it all works out for you.
For me, ARS/RR was a good experience. Recommend!
11/02/2023
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