ARS/Rescue Rooter Tampa Bay Reviews (Page 3)
Tristan was excellent, he's a very knowledgeable and professional
09/03/2023
Installers Patrick and Dennis did an excellent job installing our new AC unit. They both were very knowledgeable and answered all of our questions. They completed the job in a timely manner. They left no mess when they completed the job.
09/03/2023
Quick to respond to my initial call, quick to schedule the service, very professional from start to finish. Technician was very knowledgeable and thorough - price was reasonable
09/02/2023
Great service. Professional tech service
09/02/2023
Tristan helped me out with a new unit I have. It started to form algae. He was super informative and really kind. He explained how everything worked and did the job in a professional manner without causing damage or getting the area dirty. Give this guy a raise. Any company would be happy to have him.
09/01/2023
Travis Grippe was very helpful! He was very personable and answered all of our questions. I now plan to refer everyone I know to ARC Rescue Router because of Travis.
09/01/2023
We loved everything from the first call from customer service to the outside sales person to the install crew. Very professional and they explained everything they did from beginning to end. We are very happy! We will recommend this company to anyone that needs any AC service
09/01/2023
Travis Grippe was over at our house tonight, we had an issue with our 23 yr old unit and needed a new HVAC system. We received a referral through home depot for a free estimate. Travis was very thorough, explained a lot of things to us about the system, we are new homeowners and bombarded him with questions. He was very patient and explained everything in detail. Addressed our concerns and touched key points on things that were a concern to us. Amazing customer service, did everything to help us stay within budget and give us affordable options, as well as good equipment and warranty info. we made a purchase and hope the rest of this transaction goes as well as it did with Travis the sales rep. Thank you :)
09/01/2023
Very professional fast very respectful neat work i give the 2 that did the work 110 A+ don't ever lose these guys
08/31/2023
Great job!
08/31/2023
Cecil the Tech did an excellent fast and efficient job fixing my AC unit. Had a 2yr warranty for both my Carrier units so glad ARS upheld their agreement to service and repair.
08/31/2023
Made sure he showed me the steps to handle if it happens again. But advise to call for support for assistance if needed.
08/31/2023
Did a great job ! Friendly and helpful ..
08/28/2023
Niko was very polite and professional.
08/26/2023
Great service from Enea. Technician was professional and very knowledgeable. I was 2 days without AC and he fixed my AC in no time. Finally I can enjoy the coolness again. Enea, you are a savior.
08/26/2023
PUT IN MY NEW AC UNIT..
08/25/2023
(Translated by Google) Very good attention, punctuality, professionals and very good quality, but very high prices
(Original)
Muy buena atención,puntualidad,profesionales y muy buena calidad,pero los precios muy altos
08/25/2023
Thanx to Enea my house is cold again to the point my nipples are hard, I’m loving it. Most of all, my lady is happy. Great job, quick and professional.
08/25/2023
Sheldon is a star.
08/22/2023
Very good and capable crew.
08/21/2023
Angel did an amazing job, so happy with his work. Will definitely call again for any future needs. Thank you🙌
08/21/2023
Knowledgeable tech who explained system operation, probable weaknesses, and options (3) to keep system from repeating the error in the future.
08/21/2023
He was great. He actually took the time to teach me how do use my thermostat. and other options I have on my unit.
08/21/2023
Nico was very professional and took the time to explain to us what the problem was and what it would take to fix it. He was fast and very nice.
08/20/2023
This was by far the most professional company I have ever dealt with. Travis was able to work around my schedule to meet with me for the estimate/evaluation which was a huge help since my availability was limited. He took the time to explain everything that he was offering and answered all of my questions that I had. That left me with a very positive feeling of using them in that I could trust them to do the work right. After all, initial representation goes a long way to show how a company is run and Travis impressed. Then came the install crew. Let me say that I have never seen such a “well oiled machine” than this crew! Patrick, Eric and Dennis were on time, professional, kind, courteous and very knowledgeable about they work they do. They removed my old unit from the attic and relocated the new replacement unit in my garage. Not only did they do everything right the first time or that they did the work ahead of schedule, but they took the time to clean up afterwards as well. I mean they left me wanting for absolutely nothing! I hope this review finds its way to the appropriate personnel within the company to make sure that Travis, Patrick, Eric and Dennis get the recognition that they deserve and they see fit to reward such outstanding performance and service. I would absolutely recommend them to anyone and would not hesitate to use them again! Thank you guys for all you did.
08/20/2023
The technician that performed service on our HVAC is very professional, explaining in detail and recomand items that need to improve quality air. Thank You Sokol Dhima.
08/19/2023
After a possible cancellation due to storms the phone tech decided to send repairman out to check thermostat connections. He was on time. Very very thorough and checked for clogged drain which no one else had ever done. He took his time. Was courteous, respectful, approachable and smiled. Love to have him every time
Today, 8/23, after three previous repairman trying to identify the problem why our new unit could not bring the temp to 72 no matter what we set the thermostat, Kevin found that the wire used to push the unit basically into second gear was not programmed adequately! After doing so the vent and fan and unit that did very little changed! For the first time, we heard a hum from the unit. Vents shot old cold air even in the distant bedrooms and the thermostat showed the second tier was online. The house immediately cooled down. Just when we feared our problem would continue into winter, never getting an answer before the warranty expired! Kevin was friendly, talkative, and knowledgeable. Give this guy a raise before he goes out and starts his own business
07/24/2023
After my last negative review it’s good to report that this time my experience was 5 stars. The service representative Elidon Hysko was very professional and knowledgeable. He had my A/C working in less that 3 hours from from when I had reported the problem. I wish that when I ever I need service again, that Elidon is the one they send out.
07/05/2023
