CLOSE FORMaksarben® ARS Reviews (Page 2)
Aksarben ARS called to let us know that our tech would be arriving 20 minutes ahead of time so that we would be ready. Phil arrived on time, greeted us and asked to immediately check on the condition of the thermostat. He then politely asked us as to how to get to the HVAC system and we showed him to the basement. Before proceeding through our home, Phil was sure to put on shoe covers. After removing the system cover and inspecting the coils, inspecting the air filter, and finding water in the furnace, he drilled a few holes in the ventilation to check the temperature difference between the intake registers and output of the system. Phil was very accommodating to me and let me know what he was doing when I asked and why it was significant to be checked. Outside, he inspected our A/C and found that it was missing the end caps that had been removed by the previous HVAC inspector of a different company. He replaced them immediately and made me aware of their importance. Phil wiped up the water inside of the furnace and replaced all covers removed and resealed all holes made. He checked the hose for drain on the furnace and advised me to make sure that it was secured down in order to ensure the flow out from the furnace. Phil gave me several suggestions as to the potential cause of our issue, but due to changes that had been made to our system for safety code, he advised that we start by replacing our filter with a MERV 5, which by the way, has made all the difference. This was the ideal solution since an alternative was changing registers to our ductwork, which Phil knew I wanted to avoid. Phil suggested we start with small adjustments before making big ones. In order to explore this option, Phil contacted his supervisor about taking pictures of the system so that an assessment could be made should I want to proceed with this option, but there was no obligation. Phil suggested that I try the new filter for now and if the A/C still caused us problems to give them a call again. In total, Phil was working on diagnosing and cleaning up for about an hour and a half. I felt that Phil was polite, thorough, and communicative. He provided me with a detailed invoice and charged me the service charge that Aksarben ARS said he would charge. Thank you so much, Phil and Aksarben ARS. We’ll be calling you next time!
08/24/2021
Our A-coil was freezing up. Matthew did a thorough job of finding the problem and offering two solutions and explained both in detail. Because of the cost of the repair to an 18 year old system we chose to replace. Mitch and Wayne performed the install and explained all of the new features. We noticed our air purifier was not working shortly after they left and they came back and fixed the problem immediately. The best part was they cleaned up after themselves, that I couldn’t even tell they were here. I would highly recommend aksarben ARS.
08/23/2021
Excellent customer service, I was very impressed with the knowledge and helpful tips, along with his performance on fixing the problem. Thank you, Brandon Christensen-HVAC Service Technician on a job well done!
08/23/2021
Got an appointment, the same day I called. The technician was vwry thorough and professional.
08/23/2021
Great service great communication.
08/23/2021
He was awesome explained everything completely and thoroughly.
08/21/2021
Thank you, Noah. Very informative and helpful.
08/20/2021
Brandon was very thorough and explained completely. He was very competent
08/20/2021
Phillip was great at explaining.
08/20/2021
Ryan serviced our air conditioner for the 2021 annual cleaning and check . He willing answered all our questions, explained everything in detail, and was very kind and professional.
08/20/2021
Service tech was very thorough and polite
08/19/2021
Noah from AksarbenARS stopped by today and did an outstanding job. He answered all of my questions and was able to go into detail easily relaying all of the information step by step. Keep up the good work.
08/18/2021
professional ,curidious and informative thanks ARS.
08/17/2021
Service is fantastic! Noah was wonderful, courteous, polite, and professional!!
08/17/2021
Ryan, came out and checked/serviced my A/C he was very polite and professional, great job.
Thank you for the good service.
Joe Kurcz
08/17/2021
Recently Dan Kelly (tech #313) came to my home to open a clogged drain. He was very polite and after I answered some questions about the usage in the home he went to work. When the problem was identified, Dan showed me it using the drain camera. We discussed the options, I made a decision, and he completed the work. When Dan left my home there was no mess left behind. The bill was a reflection of the estimate so no big surprises. I would request Dan if I ever need a drain specialist again.
Had the annual plumbing inspection. Noah, tech #314 was polite friendly and helpful. Annual inspections save money as you are made aware of potential problems before things break and cause damage.
12/2020
This week Phil and Mitch came to do the annual inspection of the furnace. There were several issues that needed repair. After learning about each repair and the cost associated with each it was decided to at least get an estimate for a new furnace. The next morning David Ross came and was very patient in explaining all of the options and the related costs.
The next day Mitch, Wayne, and Juan showed up promptly and began the demo and install of a new system. Always polite, efficient, and trustworthy they worked in tandem to get the job done. The new system was explained to me and the guys left the
house with everything cleaned up like they found it.
8/2021
This week I had an annual a/c inspection. Dan was very methodical and checked everything. When I asked a question that he could not answer Dan referred me to the correct person. Dan was here on Saturday and on Monday afternoon the air return specialist came. Some adjustments were made and my questions answered. Great service.
08/17/2021
Had our AC serviced by Mitch, who clearly explained our issues and the options for resolving the situation. We are very happy with the information he provided and the work he did to fix our unit.
08/17/2021
Professional, polite and great service. Was done within an hour without any hassle. I recommend Arksarben ARS for all home services.
08/17/2021
Very friendly and informative!!
08/17/2021
Great service, very nice employee
08/16/2021
Phillip was very thorough as far as finding out where the AC water leak was happening and repairing, as well as cleaning and recommending future preventative actions.
08/14/2021
We were also shown an ionizer and an air scrubber, one of which we are considering purchasing.
08/13/2021
The installation guys, Mitch, Wayne and Jake, did a fabulous job is installing the new furnace and AC. They showed the proper way to change filters and instructed us on using the new thermostat. They were very thorough as well as courteous.
08/13/2021
Called a local competitor as well as Aksarben last April to fix a leaking pipe behind a tub surround. Competitor wanted to pull out the surround and redo it for $4k but Doug was able to use a remodel plate and get the leak fixed for around $1k. Give that man a raise!
08/13/2021
Rapid response, polite and efficient repair persons
08/13/2021
Very happy with how informative the technician was. Also very professional and diligent in taking care of our AC problem.
08/13/2021
Matthew was extremely respectful, knowledgeable, and professional. He was on time, and took the time to answer all of my questions and concerns. Honest and to the point. I highly recommend Aksarben ARS and if you have a choice ask for Matthew..you will NOT be dissatisfied.
08/13/2021
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Tech was very attentive to his cleaning and inspecting of the ac
08/12/2021
Phil was great! Got the A/C tuned up, replaced some parts and installed a surge protector. Very professional, knowledgeable and friendly. Outstanding customer service!
08/12/2021
Technician was very knowledgeable, friendly and informative.
08/11/2021
Always do a great job and thoroughly explain any problems or concerns. Have used them for years and will continue to do so.
08/10/2021
The team that replaced my air condition unit was very efficient and professional. Would highly recommend this team from Aksarben. They worked great together. AWESOME JOB !!!!!!!!!!
08/10/2021
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