ARS/Rescue Rooter Austin Reviews (Page 2)
I have no complaints for this company! They were on time and completed the job. All workers were professional and pleasant!
02/23/2023
Scheduling was an issue! Yesterday I was contacted by ARS and scheduled the date and time; 15 minutes later I received a call from ARS saying that I would have to re-schedule because the schedule was full. At that moment I could not re-schedule, so told her to call me the next day. Then today, instead of a call to re-schedule, I received a text from ARS saying the technician was on the way. Our schedule was open so we were able to have the service, but your communication between scheduling and dispatch departments is in need of repair!
Your technician, Troy Konopik, was excellent! I hope he will be the tech for our a/c maintenance.
02/22/2023
Had a very friendly and informative meeting with Andre as he diagnosed my AC concern at home late this evening. I sincerely appreciate him coming out on such short notice and teaching me a little more about how the systems work and what problems my unit was having. We are on track to getting things resolved and I thoroughly enjoyed working with ARS to have my AC repaired.
02/22/2023
Polite technician. Did his inspection gave aa report and was on his way
02/21/2023
Prompt great service
02/20/2023
The service is quick and professional. The service technician was friendly and explained everything clearly.
02/18/2023
Professional and respectful. I trust Ken. He’s top notch.
02/18/2023
ARS conducted 6-month check on our central heating system. They were thorough, professional, and courteous
02/17/2023
I was on the phone with customer service representative when plumber from ARS that he was on his way from North Austin. He did a marvelous job. He also cleaned the mess that backed into the tub. He was very nice and I would give him a five star rating.
02/17/2023
They were great!!
02/17/2023
Our maintenance guy, Peter, is kind, attentive, and thorough. ARS has been diligent about getting in touch with us about our every-6-month maintenance— even if my inattention defers these appointments for a month or more! I would recommend them.
02/17/2023
Miguel was fantastic
02/17/2023
Scott did a great job cleaning our HVAC and finding problems that needed repair. He was very knowledgeable and polite. I am glad ARS has a qualified employee such as Scott in their team.
02/17/2023
They installed new insulation with a radiant barrier and two solar vents. They were polite and friendly. I think they did a great job
02/17/2023
Very professional and knowledgeable
02/16/2023
Professional and explained everything
02/15/2023
Steve came out, he is very courteous, made me feel at ease. Will need to talk to my sơn first.
02/15/2023
Very informative and professional.
02/15/2023
Efficient, personable, professional and answered questions fully.
02/14/2023
Tyib was very professional. Even provided some in-between hints to keep our system in tip-top condition.
02/14/2023
Always do a great job!!
02/14/2023
The Rep.was very nice and told me everything about his recommendations but did not push me to purchase it. He gave me information to make my own choice. I will definitely use them again.
02/13/2023
Very professional and friendly.
02/11/2023
Although we have decided that we can wait a while longer for this repair, the person sent out was knowledgeable and very helpful, which we appreciated very much. Thank you!
02/11/2023
HVAC and heater check
02/10/2023
This company had a young man name Joshua Damerval who was very professional and friendly he did a great job servicing the heater.
08/20/2022
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