ARS/Rescue Rooter Austin Reviews (Page 1)
Peter Reyes was the best. Give him a raise.
12/05/2023
Always quick, efficient and friendly.
12/04/2023
Excellent work done by your technicians. They were very courteous and well trained in their field.
12/03/2023
They did a good job installing my water heater. They were very professional and cleaned up when they finished.
11/30/2023
Jose was a pleasure to work with. Excellent work, completed quickly, and with a wonderful attitude.
11/30/2023
They are always prompt and polite. We have used them for years for everything, plumbing, electrical, HVAC, etc.
11/30/2023
I was satisfied with the kitchen rain cleaning service they provided. First they came to inspect at no cost. Then they cleared the issue for reasonable cost. But they also suggested additional cleaning for long-term fix which made sense and the technician showed everything via camera to provide transparency into the work they performed.
11/28/2023
Kyle was a great technician. Knew what he was doing and communicated the issue well. Timely service. Thanks!
11/28/2023
It was professionally done. The ladies who answered my calls (which was many times) were polite, patient and respectful. And the technician was also respectful and understanding with my situation. All in all I was satisfied. Recommended.
11/28/2023
Our water heater went out and the part is not in town. ARS has done everything they can to help us including putting in a temporary heater until the part comes in!
11/27/2023
This is the third or fourth call I have made regarding the same problem… Not having enough heating strips in the AC unit that was installed in September, the unit, not sitting level, and the unit running too loudly. The gentleman that came today was very knowledgeable and helpful. He was able to level the unit and explain to me about the noise that the unit was making, and also arranged for an electrician to come out for the wire installation for the power strips that are needed. I would not say that the unit has a faulty installation but the installation wasn’t adequate. If I needed more power strips or another line of electrical on run and the unit needed leveling… All of that should’ve been done upon the initial installation, and I should not have to be billed for the services now required to adequately and properly complete the installation. I need a contact number for customer service.
11/27/2023
Kyle was great. Very professional, knowledgeable, and helpful. Will ask for him anytime I have a plumbing issue.
11/26/2023
Everyone was very professional and timely. Good customer experience and service.
11/26/2023
Fabian was quick, respectful, and I felt very honest.
11/22/2023
Friendly, polite, and knowledgable.
11/22/2023
Quick reply and quote. Next day job done in a couple hours (water heater replacement). All reps and workers were courteous, well presented and gave me ample chance to discuss any questions I had.
11/21/2023
This the only company i'll deal with ever again on any services they provide. They truly answered my call and continue to do so. Super to deal with.
11/21/2023
Fabian was the best service specialist I have encountered. Highly recommend ARS
11/18/2023
Responsive and great communication. Tech was very knowledgeable and explained issue well. All fixed!
11/18/2023
the man showed us that we had 2 air filter to change out. we are glad he came by. thanks a lot!
11/15/2023
Excellent service. Knowledgeable technician taking time to educate us on everything he was doing and tips to continue to maintain our susyem!
11/14/2023
The technician was patient in explaining his findings and I especially appreciated him explaining how my system is working and suggestions for future replacement.
11/14/2023
Troy was great, veri nice and courteous. He service my heater maintenance.
11/14/2023
The plumber, Jose Ibarra, is friendly, professional, and very knowledgeable. All my questions are thoroughly fully answered. I really appreciate it and am fully satisfied. A very good plumber that is hard to find. I highly recommend him and this company.
11/12/2023
Jose was very helpful while doing the tuneup on my heating system. He explained what he was doing and answered every question I had. He made me feel like he was happy to be there to help me and I appreciated that great service!
11/09/2023
All of the above.
11/09/2023
Josh knew exactly what was wrong and how to rectify the situation. After three different reps came out who didn’t know what they were doing, he took no time to identify what previous reps weren’t able to do. He probably should be training the others.
06/27/2023
11/27/23 John Medina of ARS called to let me know he was on the way. I also received a email and text from ARS confirming this. ARS and its employees are great at communicating with customers. We have service plans for our properties and it’s money well spent. Mr. Medina arrived within the scheduled time. He was professional, courteous, knowledgeable and helpful. Mr. Medina did not leave a mess; ARS employees always clean up after their work is performed. He descaled and flushed the tankless water heater so it will remain in good functioning order. We appreciate and recommend ARS to our family and friends.
PAST REVIEW: Samuel Martin and the crews that saw to my needs are phenomenal! Samuel stayed on top of everything and stayed in touch with me throughout the process. I highly recommend ARS because of the excellent service I received. Sam expedited my needs which made certain I would be safe and able to remain in my home.
I had so many issues! My water heater had some rust and was leaking, my tub wasn’t draining, and then there was the old toilet! They assessed all issues with professional courtesy and thoughtfulness. I now have a fabulous new toilet, new tankless water heater, new sewer line, better pressure for the kitchen faucet (corrected from installation by another business), have a well functioning bathtub drain, and feel more secure in my home. All of the folks at ARS strive to provide great service and they succeed beginning with dispatch, Jose (inspection), Samuel (sales/plumbing, etc.), Steven, Max, Pedro, Heidi and others. ARS employees always wear booties and does what they can to protect your property, as well as remove any mess or debris. They are polite, considerate and patient. We have used ARS for at least 20 years and refer them to friends. We rely on ARS and will continue to do so.
It was time for my semi-annual check for the HVAC system and the dispatch persons were very helpful and darling! They also updated me on his arrival time. Daniel performed the semi-annual check of my HVAC system plus reviewed the ductwork and insulation. He made recommendations, but did not push a hard sell. He was wonderful and considerate. These are some of the many reasons I love ARS.
12/12/2022
Another good experience. Thanks
08/23/2022
My technician Joshua Damerval, was EXTREMELY professional, knowledgeable and cordial. I appreciated his work and I believe you all need more employees like him!!! 👍🏾
11/04/2020
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