ARS/Rescue Rooter Bay Area East Reviews (Page 1)
While dealing with a bunch of maintenance emergencies at once and Mr. Travis Made the whole scheduling process very simple, he made sure to follow up and made the entire process go smooth. Moving forward I’d like to continue using him for our properties needs. He did an excellent job and finished a major plumbing job within the time frame given. Great Job! Thank you very much for your professional service.
07/29/2020
Quick to arrive and provide a quote on a Sunday. Replaced a 75 gallon hot water heater that was connected to a recirculating pump. Careful to do work to code including uninstalling a copper runoff valve to the outdoors as required by local code. Hard working. Friendly and professional throughout the 9 hour job.
07/29/2020
ARS made my week. They quickly responded to our first telehone call Monday morning with an estimator, NIck. He diagnosed our street-house water leak location by Monday afternoon and said we'd be repaired no later than Friday afternoon. The ARS workers, Adam and Effrain, were always on time, clearly explaining what they were doing and were always most courteous. Best of all, the complete re-piping job was done by noon Wednesday for the estimated price. We would recommend this company to anyone with a similar big leak from an unknown place to a completely corrected problem. Thanks, ARS Rescue Rooter!
08/02/2020
We were able to schedule a same day service appointment. We were contacted both by the company operator and service person before the scheduled appointment time to let us know that someone was on their way. Our service person, Travis, arrived on time and kept us notified of every step of the process. He was friendly, professional and a pleasure to communicate with. The service was completed in a timely manner and for a competitive price. We are extremely satisfied with this company and would not hesitate to use them again and refer to anyone in need of plumbing services. Thank you.
08/03/2020
Travis was very professional and helpful
08/03/2020
Travis did an excellent job explaining everything and doing the installation.
08/05/2020
Adam was my service person. He came to my home and assessed the work that needed to be done. He was on time and was very professional. He was extremely knowledgeable, very courteous, was very tidy. He did not leave anything for me to clean up. He was a very trustworthy professional and I was very comfortable to have him working in my home. FIVE Stars for ARS/Adam!
08/06/2020
The repairman, Krishna, who fixed my drain was efficient and friendly. He arrived on time and did a great job. He was dressed neatly, wore a mask and observed social distancing. Thank you so much for sending him to fix our drain!
08/10/2020
Mr. Ed and Krishna came out separately and both were friendly and knowledgeable. Krishna did the repair and informed us of what he was finding and doing every step of the way. Excellent workmanship!!
08/16/2020
Andrew came by our house late last night (a little before Midnight) to help us with our toilet. He masked up, we did too, he was nice to our cat, but most importantly he quickly assessed not only the problem we thought we had with the toilet (the water supply line wasn't properly connecting to the back of the tank) he also flagged that our fill valve was just busted. Straight up busted, or just kinda messed up? From whoever made it? because it wouldn't connect securely to the flush valve and would pop off with even a slight nudge, defeating the purpose of getting water down into the toilet bowl. When he saw that we had not just a bad water line but bad innards as well he offered to come back first thing in the morning (and he did) with the correct replacement parts and not charge us for the first visit out to assess what the hell was going wrong.
For anyone reading this far, if you're curious what we were working with or WHY we had a water supply line issue, we were trying to install a bidet on an old 1980's toilet that came with our place. I've been wanting to replace it for a while now but have been lazy about it. I thought we could at least update it a bit by adding a bidet, which is where we ran into problems.
Andrew was patient and willing to explain how typically when they build houses contractors tend to buy toilets in bulk (and usually they buy whatever they can get cheapest). He also noted that the way the toilet had been installed left little room for movement—there was so much tension on our water line it's no wonder we haven't had a leak or serious issues up until now. Last, when we attempted to install the bidet we found out the hard way that the connector between the hose and the tank was fused onto the bottom of the flush valve; these things are supposed to be finger-tight and it wasn't. I was able to slightly wiggle it out of place but only just enough to leak water from the tank onto the floor and couldn't move it back to a secure position. This is when we first realized we were in for a rough night. Panic set in about 5pm when we first thought to call the first plumber. They bailed on us about 8pm, I called several others but ARS was the ones who picked up, who gave us an accurate time estimate and sure enough Andrew came to our rescue.
The toilet now flushes better than it ever has, I have a smarter understanding of what we are working with, and he made it possible for us to do the small update of adding a bidet by making sure the connector is finger-tight. We will likely attempt to install the bidet later this week, once we're out of the heatwave. Fingers crossed this time I don't cause us to go without a toilet for 8 hours.
08/17/2020
Travis Howell showed up expeditiously at my office. Very friendly and impressionable; gave me the feeling that he cared and talked me through the process. Upon inspecting the affected area, Travis made an immediate assessment and waited for my confirmation - no rush or agitation. He politely went through the necessary paperwork and pointed out an unforseen defect in the pipe line leading away from the toilet; it was corroded and very fragile. The completion of his work was prompt and orderly. Travis went over the repairs and told me about the guarantee policy. I definitely recommend his services in the future to anyone.
08/22/2020
We had a major clog in the kitchen on a Sunday nonetheless. Travis was our plumber and he was awesome. Unclogged everything quickly. Travis was professional, polite and courteous even as our two kids were running amuck. Thank you, Travis for making everything easy.
08/24/2020
The Rescue Rooter team was great. Mr. Ed diagnosed the problem on a Sunday. (He even got to my house, within a couple of hours of when I called.) He was so calming and reassured me things were ok and I caught it before something major failed. He gave me a couple of options for the replacement, then had a customer service rep, Ty (with the calmest, most soothing voice,) review my options with me, too, to make sure I was good. Then, Adam came on Tuesday and did a top-notch job on the replacement and new install. He even worked around my start timing, finished within a few hours, and kindly humored me and guided me through newbie questions and not knowing where my water meter was (shame, shame.) Big thanks to the team - they took a very anxiety-producing situation and made it very chill and easy to take care of.
08/26/2020
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