What should have been a very stressful experience, ARS Rescue Rooter Miami turned it around for us, by making us feel that we were in great hands from start to finish with their extremely professional, knowledgeable, courteous and very accommodating employees. I dare say that this was a very pleasant experience.
Our a/c died on Monday at 1:30 am, we recalled having used ARS Rescue Rooter in 2015 for maintenance and having been happy with their services, so we thought to give them a try in this instance for repairs. I called their number looking only to find out what time they opened so that I could make an appointment as quickly as possible. To my surprise, a “real person” (not an answering service) answered the phone and patiently listened to my problem and proceeded to process an appointment for the same day with a window of 8:00 am - Noon); which I was very grateful to accept.
Later at 8:00 am, I received a call form ARS letting us know to expect their technician anytime between 9:00am - 10:00am that day. The technician, Sergio, called to let us know that he was on his way - he arrived on time. Unfortunately though, we thought that our a/c unit was 7 years old and as it turned out, it was actually 10 years old, so a different tech had to be scheduled for us; however, before leaving, Sergio assessed the situation with our a/c and gave us a written estimate of the cost for repairs. [Sergio was extremely professional, knowledgeable, courteous and very accommodating].
The next technician was Jonathan Castillo (Comfort Advisor); he called us as soon as he had completed the job that he had been working on, to let us know that he was on his way. When he arrived, we had already made the decision to replace the a/c unit, since it was already 10 years old. Jon provided us with the price to replace the unit an walked us through the paperwork, explaining each step of the way in great detail and once done, he arranged an appointment for the installation of our new a/c for the very next morning. [Jonathan was also extremely professional, knowledgeable, courteous and very accommodating].
The next day, Tuesday at 10:00 am, the HAVC installation technicians arrived, Jose Guerra and Juan Carlos) and proceeded with the installation of the new a/c. They were very organized and detailed in their work; they were very careful not to damage or get anything dirty (tough job because it rained and the grass was muddy). When they were finished with the installation they were quick to clean and clear their work areas both inside and outside. Juan Carlos gave us clear instructions on how to use the thermostat; what to do to the a/c each month and how to change the electric filter every 3 months. Walked me through what was done outside with the compressor. [Both, Jose and Juan Carlos were also extremely professional, knowledgeable, courteous, considerate and very accommodating].
There was a small hiccup due to miscommunication on the paperwork, but both Jose and Juan Carlos assured me that their office would get back to me to workout a mutually agreeable solution; and I don’t doubt it for a second.
I hope that ARS appreciates how blessed they are to have such great employees.
Team - thank you so much!