ARS/Rescue Rooter Pittsburgh Reviews (Page 4)
ARS came to figure out why my heat was not blowing as it should. They were very professional and knowledgeable.
02/08/2021
I don’t know much about this kind of stuff, so I panicked when I woke up with no heat. I called to request service and was greeted by fantastic help. I called around 8:30 and was told someone would be at my home by noon. I got a call at 9 saying a technician was on their way. Steve was very knowledgeable and professional and got the heat restored as quickly as possible.
02/08/2021
I am so glad that the person that spoke on the phone agreed to send Ralph out to my house even though I was out of their service guidelines. Ralph was very kind, pleasant, & shared a lot of information on an oil furnace. He made some suggestions on other options for heat in my area. He also showed me how to correct this problem in the future. I am so glad they came out to help me in my time of need. I would recommend them to friends & family. Thanks again.
02/04/2021
Ryan K. was very knowledgeable and patient about helping to diagnose the issues with my furnace. He didn't rush through the job and also took the time to answer all of my questions.
I would highly recommend ARS and I am very pleased with the service I received.
02/02/2021
2/2/21 - This morning I had a furnace tune-up on my Carrier Furnace. ARS sent a technician named Aaron M. to do the job. He arrived on time & with his mask on which I appreciated! Aaron serviced & cleaned my furnace without any problems. He was very professional & pleasant. I would definitely recommend ARS if you need any heating or cooling services. Thank You Aaron.
02/02/2021
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2/2/21 - This morning I had a furnace tune-up on my Carrier Furnace. ARS sent a technician named Aaron M. to do the job. He arrived on time & with his mask on which I appreciated! Aaron serviced & cleaned my furnace without any problems. He was very professional & pleasant. I would definitely recommend ARS if you need any heating or cooling services. Thank You Aaron.
02/02/2021
bbb
Our fairly new (8 yrs) high efficiency furnace stopped working in the middle of a snow storm. I needed emergency service. I called 3 different HVAC services and ARS Rescue Rooter got back to me the same day. They sent someone out the next morning (as it was late when the furnace stopped). The service technician called the same night and was curteous and apologetic that he was unable to come out because he was on a service call and had more yet to fulfill. He informed me that he would be there the following morning. He came out the next morning and after looking at the furnace, he told us we needed a new motor. He called right then to see if he get a motor and he quoted us a price. We do have a home warranty and opted to wait yet another day so they could cover the expenses. The technician was so informative about the maintenance and misinformation that we were initially given that high efficiency furnaces do not need maintenance. He gave us the home service information and told us that we can get our HVAC system inspected twice a year for a great price and even more...peace of mind that it's working properly! We will be using the home inspection service in the future! Great guy! Great experience!
01/31/2021
ARS came out and replaced my hot water tank on the same day it burst. I’m very pleased with the professionalism and with how fast they took care of my problem. I will use them again in the future. Great experience.
01/27/2021
Just wanted the furnace to get looked at Earl came over did a great inspection pointed out some things I could do to keep it up to date as a first time homeowner it’s great to have a company that you can trust
01/27/2021
Ryan was very professional and thorough. He informed me of everything he did and what we need to do.
I would definitely use this service again!!!
01/27/2021
Mark was courteous, professional, called ahead, arrived on time, did a thorough furnace maintenance and answered all my questions. Couldn’t ask for anything more!
01/27/2021
Earl. a technician for ARS Heating and Cooling in Pittsburgh was requested by us because our furnace was not maintaining temperature. As has been our experience with ARS, problems were quickly, thoroughly and methodically diagnosed by Earl. His professionalism was apparent throughout the process. With pinpoint accuracy our issues were addressed and remedied. His knowledge about our complaints were impressive. The fault was I. our lack of education and insight about the underlying issues. Even though we weren’t aware of our role in this problem Earl was kind, generous and personable in how he provided us with the information required so that this issue might not rise again. He didn’t shame us at our lack of awareness about what we overlooked.
He had a warm sense of humor about his visit and we welcome him back into our home should the need arise.
ARS Heating and Cooling is an exceptional company. Its company staff are the best we’ve had the pleasure of working with. They care about there mission which is to provide excellent customer service to its customers. We believe they have succeeded.
01/26/2021
excellent service
01/26/2021
Incredible service. Called at 10am and they were here by noon. Ryan was great at finding the issue with our furnace and helped us easily understand the problem. 10/10 service through and through.
01/25/2021
Jarod is very punctual, professional and diligent - and super engaging!
He is thorough and breaks down the technical details easy for me to understand. Jody was also super warm and welcoming on the phone in my initial interactions with her. I super recommend ARS and definitely be contacting them again in the near future!
01/25/2021
homeadvisor
I was very pleased with the service by ARS. I will be using them again.
01/22/2021
The ARS Service man who cleaned our furnace arrived on time and was friendly.. He explain things clearly and answered all my questions. He also fixed a small problem with a humidifier.
01/20/2021
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