ARS/Rescue Rooter Salt Lake City Reviews (Page 4)
Theron was my technician this evening. He was prompt, very professional, and polite as can be. He explained what was most likely the issue (and was correct). He had great advice to help in the future to avoid/fix the problem. Nothing pushy at all like a salesman. If I have any future issues here or other properties I will call these guys first. Fair price and exceptional service.12/27/2019
My plumber provided excellent service for me today! He was able to give me all of my options and wasn’t pushy at all with any of them. He was very informative and left the decision up to me completely so I could choose the best option that worked for me. He was able to resolve my plumbing issue in a timely manner and left a clean area, as well. Very pleased with my service!12/12/2019
Isaac did an awesome job today! We were really grateful that he came and helped us. He gave us all of the different options that we had and told us the price before he started. We knew what we were paying for. He went above and beyond to make us happy and he didn't leave until he knew that we were happy with his work. They are a great company!12/31/2019
Very nice and professional, was willing to explain everything to me so that I could make a decision of what option I wanted to take to fix my plumbing problem. So far super happy with his work. Very clean and courteous. Main office called me to give me updates as to when to expect them so I wasn’t just sitting around waiting, that was very appreciated.12/1/2019
These guys are great. Both Brandon and JP showed up. They were able to come out the same day. They were very detailed, took time to explain the issues I was facing. They are fair in their pricing, even were nice enough to waive some fees, and started work immediately. Very professional and courteous. Would recommend.12/2/2019
We had three leaks in our home and Isaac came. He deserves a raise! He did an excellent job! My husband and I were very grateful for his pleasant personality and customer service. He really did the best he could and our faucets look great! :)12/27/2019
Mike was friendly, thoughtful, and incredibly flexible. I had a complication with meeting Mike at my home for our appointment time. He was quick to offer to come back later that day. The best part for me was how kind and caring he was with my dogs!12/6/2019
Scott was amazing! He diagnosed our plumbing problems, and then fixed the issue. He took time to educate us regarding what we can do to prevent such issues in the future. We will definitely call Rescue Rooter in the future! Thanks so much!!!12/31/2019
Scott C. Was amazing. We have been without water for 5 days trying to fix this ourselves and he fixed it in 30 minutes. He was friendly, informative and professional. He was a pleasure to do business with. I would gladly call you guys again to help us with any plumbing issues in the future!12/2/2020
Mike was AWESOME!!!!
Very fast. Very professional. He tolerated all my kids questions. I think the best review possible is my kids liked him. I will absolutely refer my friends and family to them.
KID APPROVED!!!12/31/2019
I am so appreciative of the polite and skilled plumber who helped us in the early morning hours of a Saturday. He was even 5 minutes early. He worked diligently to unplug our toilet and the least cost to us possible. He went up and beyond of what I expected of an excellent plumber. This is the only company I will ever call again.12/4/2019
ReviewBuzz
David was extremely professional and did a wonderful job explaining all of our options. Having to call a plumber is never fun, but he made it an easy and painless experience. He even helped my daughter with her legos before he left. Highly recommend him and this company. :)12/18/2019
We had a back up from our washing machine drain that was flooding our laundry room. Bethany was on time and super competent in taking care of our issue. She not only fixed the problem but recommended we get disaster cleanup out to dry everything out. She was able to give me accurate quotes on everything she did plus anything she saw that needed repair. I would highly recommend this company and we will be requesting Bethany from now on!12/2/2019
Best service ever!! Mike Cox made sure to listen to all of our concerns and went above and beyond to help our family get our plumbing up and running in a timely manner. I recommend anyone to this company and if you want the job done right and need a trustworthy person Mike is your guy!12/1/2019
Mike is a lifesaver. Our drain had been backed up for a week; two different plumbing companies failed; Rescue Rooter got a guy out the same day (a Sunday) and completely solved our problem. Mike was knowledgeable, personable, and willing to take the time to explain each step he was taking. Highly recommended.12/30/2019
I cannot say enough about how great these guys are. We had a terrible problem with our sewer line and of course on a Sunday night. We called ARS and they came as soon as they could. Worked diligently to clear the line. They ran into bigger problems than could be fixed last night. Didn’t make us pay until the next day when they could identify the whole problem and fix the issue. They have the ability to diagnose with the use of cameras and offer a copy of the film. They left the bathroom cleaner than it was when they came. Super nice honest guys. I will be calling them if I ever need their services. JP and Tyler we appreciate your excellent service.12/3/2019
Jake Barnwell and Scott Curtis with Rescue Rooter were absolutely the best at Jetting the sewer line of a home built in 1950 that my buyer clients are purchasing. They gathered all the information they needed to be sure they could access the line in the best way. With Jake on a scope and Scott on the hydro jet equipment they were sure to cause no damage while thoroughly cleaning out the root balls and finishing with another sweep through to get the line absolutely perfect. They were careful to use the right amount of pressure to not cause the clay to flake and took a great amount of care to preserve the line. My client can be assured that this team performed the best possible service to restore the sewer line to an optimal condition. I highly recommend Rescue Rooter!!11/1/2019
My experience with Matt was very positive. He Scott and Dave did a very good and clean job. They had to jackhammer some basement cement out to replace the drain pipe. Matt made sure I was satisfied with the job and cleanup before he left. Thanks Matt. R. Peterson12/2/2019
I was very pleased with the caring and professional service I received from Rescue Rooter. They were in contact the day of the service to keep me appraised of the expected time the technician would arrive. When Tony checked out my situation, it was more complicated than originally expected, and he was willing to jump through hoops to help me out in every way possible, so that the problem could be resolved. I was very appreciative of his helpful attitude and will definitely use this company again.12/2/2019
We needed a TMP valve and expansion tank replaced on our water heater. Isaac came out and was very helpful, explained what he was doing and why, then did an excellent job. We also discovered our floor drain was blocked up, and he cleared that for us as well. Isaac was great, and we highly recommend him.12/19/2019
They were really helpful, on time, and quick in fixing the clogged drain. I would use them again and would recommend them to anyone.
04/19/2021
James is the best!!
04/18/2021
Eric is wonderful in every sense of the word. Knowledgeable, kind, helpful, he truly wants to help you and make sure you understand what’s going on with whatever your issue may be. He is a 10/10. We are very grateful to know a good honest plumber with our best interest in mind.
04/17/2021
Isaac was awesome! He was very thorough, was willing to go down our very tight crawl space (nobody has been brave enough before him), priced us fairly to unclog our toilet, and was very friendly and professional the whole time. Great experience with Isaac!
Edit: I originally rated this company as 5 stars because my initial experience was great. While we went through with fully replacing all of our water lines and our main sewer line (a huge investment for us as first time home buyers) we were... not as happy as I was hoping we would be. I have edited the remainder of my post to exclude all of the issues we had that resulted in me re-rating to a 2 star review because the management here reached out to us directly and worked with us to fix the issues we had with the service we received. I’m glad they care enough about their customers to make things right.
04/14/2021
Good humored and wonderfully explained exactly what the problem was and gave me my options.
I apologize but I completely missed the Tech's name.
Initials appear to be "JDIT" on the invoice.
Either way, they did a wonderful job here and deserve the praise.
04/13/2021
Our issue was fully resolve with a friendly plumber. Eric cleaned up and best of all we have a great plumbing job complete
04/12/2021
Eric was very friendly and professional. I would highly recommend him to anyone 🙂
04/12/2021
Punctual and efficient. Eric, our tech, was professional, polite and knowledgeable!
04/11/2021
Erik was a great service member and was very kind a a joy to meet!
04/09/2021
Isaac came out to our golf club and was excellent in fixing out toilet issue.
SM
04/06/2021
My kitchen sinks wouldn't drain. So, my daughter contacted rescue rooter, after a thorough inspection, it was determined that my house had to be repiped. Luckily, one particular plumber was here. Viron, with rescue rooter he was amazing, very knowledgeable and extremely thorough. Went above and beyond to get the job done. Very professional. Would recommend Viron with rescue rooter.
04/06/2021
Service was very good.
04/06/2021
ARS was quick, responsive and professional from the first phone call. They showed up when they said they would. They were fair, prompt, and communicative with service. Viron was friendly and did a great job at a good value. I'll definitely call these guys again when needed.
04/04/2021
The work was done well and in a timely manner.
04/03/2021
Eric, thank you so much. You did such a great job for us. You are very friendly and professional. I will ask for you for any of our plumbing needs. Christine Grant
04/03/2021
Unfortunately, I had to replace my water heater. This company came and did the bid. They reviewed options with me. The next day they came to install it. Eric is the best. He was very friendly, hard working, and knowledgeable. They did a great job and now I can take a hot shower.
04/02/2021
James is awesome would totally recommend!
03/31/2021
Al Barnes was extremely professional, explained why things were not working and what wouldve led up to my problem. Resolved it at a glance and worked with me on figuring out our solution. Perfect score, will work with them again.
03/28/2021
Honest, awesome!
03/23/2021
James was awesome!
03/22/2021
Great service and the repair man was awesome! Will definitely use them for my future plumbing needs.
03/20/2021
Arrived early, very professional, took time to educate, explained all options, and worked clean.
03/20/2021
They offered 3 great options! Eric was very thorough and friendly! Will definitely recommend to others and call again for future service!
03/20/2021
PMA uses Rescue Rooter regularly for investigating and repairing leaks in buildings we manage throughout Park City. We are continually impressed by response time to emergency situations and the cost is always fair and beats many local rates. Hutch Peisley is who we work most closely with and we cant say enough good things on his professionalism, experience, and response time. Thank you!
03/18/2021
Service was excellent, Al was professional and very nice .
03/14/2021
Al made the experience easy and did a fantastic job
03/14/2021
Absolutely amazing. Al was super friendly informed us on everything that was going on and repaired all of our issues. Extremely recommended.
03/14/2021
Eric is the man. Came In on an emergency hours call and was in and out in an hour. Explained everything very thoroughly and did an excellent job
03/14/2021
Michael Swanson (the salesperson) was very professional, knowledgeable and kind. Your installer, Erik, was spot on as well. He did a wonderful job, left everything in perfect order, had a great attitude and was about his business. I would recommend both Michael and Erik without reservation.
Thank you!
03/13/2021
David was professional. He explained the problem in detail and did a very good job unclogging the drain and possible problems
03/09/2021
Bethany was great. She spent a lot of time going over all the options. Personal, professional and patient.
03/07/2021
Al was very good and did a bang-up job..
03/07/2021
Fast easy!! Super helpful
03/05/2021
The team was attentive and helpful. They happily answered all of my questions.
03/05/2021
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