ARS/Rescue Rooter Austin Reviews (Page 3)
Very nice professional tech
02/10/2023
My ARS visit was a regular checkup on new equipment that ARS installed last summer. The technician came during the time frame scheduled, was very professional, and discussed some future things I might consider doing to upgrade my system in the future, but without putting any pressure to do so. I appreciate the time he took to answer some questions I had. My system checked out with no needed repairs and no charge.
02/09/2023
homeadvisor
Called ARS because our Remi Halo was not working. (Installed approx 3 yrs ago along with a.heat pump) Renee did a great job coordinating and sending out her top service/warranty guy Scott P. He was excellent. He looked at the unit and the heat pump that was also installed by ARS. He found other issues we had not even detected and he fixed them all. He put quality above simply getting a quick fix done and leaving.
We had previously had a few other issues with the heat pump over the last few years and the techs sent out were quick to fix the immediate problem but didn’t look at the system as a whole as Scott did. We had become frustrated with ARS and had lost faith in their techs abilities. However now that Scott has come and done a thorough job we feel we have finally received quality service. Hands down Scott has built trust back with is care and attention to detail and we are completely satisfied with the work he has done. Thank you Scott! Also thank you Renee for sending out a quality service/warranty tech!
02/08/2023
No comments
02/06/2023
Technician arrived early, diagnose the problem, and cleared it up at once. Very responsive will use them again.
02/05/2023
The tech was on time and did what he could to assist.
02/04/2023
I have used this company in the past and they are a great company! Today they came out and gave an assessment of the plumbing issues i had w/ a toilet and told me my options. The a drain technician will come soon to fix that toilet.
02/03/2023
Technician was professional and knew what he was doing. He worked steady in 32 degree weather replacing my water heater. Excellent job
02/03/2023
Peter was very professional and helpful
01/31/2023
My heater was turning on but not heating. I sent in an inquiry and was called almost immediately. Someone was at my house less than an hour later and they fixed it within 20 minutes!!! Fantastic service!!
01/30/2023
Technician was professional and easy to talk with. A pleasure to have in my home. Grateful he could help us.
01/30/2023
Anthony, #292, is a pro. Very knowledgeable.
01/30/2023
I had a wonderful experience with ARS. I called Saturday evening with a non-emergency. They came Monday morning. Their service man, Ty, was very courteous, kind and patient with all my questions. And the service was a good price. Thank you
01/30/2023
homeadvisor
Troy was thorough, professional, efficient, and explained things clearly.
01/29/2023
they are always polite friend ly and efficient
01/28/2023
Very pleased with the new mini split air conditioner from Carrier. Professional service from ARS, the people make the difference. I would recommend to anyone needing plumbing or air conditioner service.
01/28/2023
Was able to drain and replace hose on hot water heater and fix two faucets.
01/27/2023
Quick, pleasant AC check visit.
01/27/2023
Quick professional service
01/27/2023
Correctly found the issue and resolved the problem within 20 minutes!
01/26/2023
Replaced aging water heater. Quality installation. Friendly and responsive Techs. Thanks!
01/26/2023
I unfortunately lost power in two rooms at around 4 am and made an online request for an appointment. I was called almost immediately after 8 am when they opened and had a tech out at my house before 10 am! I had James and would highly recommend him for his punctuality, fun personality, and problem solving. He quickly found the fault was with a switch that needed replacing, and was done and paid before 10:30 am. Very friendly to my many pets including guinea pigs, rats, and my dog. Explained clearly what happened and what he was going to do, as well as the price before attempting to do any work outside of the 93$ service charge (which is taken out of the total if you have them do the work). A bit expensive but that's what you get with same day, top notch service! Thank you for your help James!
01/26/2023
They have great technicians!
01/26/2023
Great communication; knowledgeable and low-pressure presentation of repair options; and flexibility in scheduling!
01/26/2023
bbb
Miller did an excellent job and was very informative.
01/25/2023
Jaime was very professional and informed me of everything that was going to happen. He followed thru on all his commitments! Thank you ARS for having such wonderful techs!
01/25/2023
Good service and value for your business.
01/24/2023
ARS came out this morning to repair a toilet and shower valve. The plumber arrived in time and did an excellent job making the repairs. I’ve used ARS for several years now for both plumbing and HVAC work and strongly recommend them.
01/24/2023
Quality job 1
01/24/2023
My experience has been positive. They were expedient when I needed service. The serviceman was polite and professional. My heat was up and working again.
01/22/2023
Samuel Martin and the crews that saw to my needs are phenomenal! Samuel stayed on top of everything and stayed in touch with me throughout the process. I highly recommend ARS because of the excellent service I received. Sam expedited my needs which made certain I would be safe and able to remain in my home.
I had so many issues! My water heater had some rust and was leaking, my tub wasn’t draining, and then there was the old toilet! They assessed all issues with professional courtesy and thoughtfulness. I now have a fabulous new toilet, new tankless water heater, new sewer line, better pressure for the kitchen faucet (corrected from installation by another business), have a well functioning bathtub drain, and feel more secure in my home. All of the folks at ARS strive to provide great service and they succeed beginning with dispatch, Jose (inspection), Samuel (sales/plumbing, etc.), Steven, Max, Pedro, Heidi and others. ARS employees always wear booties and does what they can to protect your property, as well as remove any mess or debris. They are polite, considerate and patient. We have used ARS for at least 20 years and refer them to friends. We rely on ARS and will continue to do so.
It was time for my semi-annual check for the HVAC system and the dispatch persons were very helpful and darling! They also updated me on his arrival time. Daniel performed the semi-annual check of my HVAC system plus reviewed the ductwork and insulation. He made recommendations, but did not push a hard sell. He was wonderful and considerate. These are some of the many reasons I love ARS.
12/12/2022
Ty came out and was very nice and friendly. Very professional and very quick to do the work. He was also very informative about the different types and sizes of filters.
08/10/2022
Scott was very friendly .
I came to check on my heater AC fixed it . 🙌
02/26/2022
I could not have been more pleased with the service and work done by ARS when my water heater went out. They have my future business for everything! UPDATE: ARS has now installed a water softener and new HVAC system at my house. I really appreciate the high level of friendliness and professionalism of the staff and techs. Sometimes they have to reschedule an appointment, but they work really hard to keep things moving smoothly.
09/10/2020
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