ARS/Rescue Rooter Austin Reviews (Page 3)
I actually had to use plumbing and hvac services the same day. AC fix made the underlying plumbing issue worse. Technician agreed to come out later in the evening rather than let it wait till the next day. Seems like an obvious move to make some overtime however they didn't charge an additional fee since my issue started earlier and the technician attempted to fix the issue but didn't have the right tools. What I liked best was how they explained how to fix the problem in a way that made it easy to understand and would allow me to perform some general maintance on my own equipment. I'm sure there is data some where that shows customers are more likely to use your services again when they feel like they can trust you, but it also could mean they don't want families to sit around sweating to death in their own home trying to cool off by splashing material filled water on their face. Maybe equipment that is cared for is easier to diagnose, repair, and replace. Maybe it's some other reason. Maybe it's a combination of some sort. Pedro and Brice? (terrible memory and couldn't read name on receipt) did a great job and I'm mostly mad at myself for not being able to plunge a sink for longer than an hour. Both were courteous and respectful my property. Sense of humor but stayed focused on task at hand. Polite and knowledgeable enough to not only fix the issue but explain the issue in terms that a lay person can easily understand. Will use again and recommend to close friends and family.
09/08/2021
The work performed by Service Technician 1811 was both professional and accurate in terms of isolating multiple issues with a tankless water heater install. Unknown to me initially was major changes would need to occur with the existing plumbing and the time it took for the install was longer than expected but ARS installers completed the work and ARS service technicians were able to refine and complete the job to my expectations. I can honestly say that all the technicians and installers who worked on my set up put a tremendous amount of effort during and after to finalize the job. Thank you for the commitment they have for the trades in plumbing and electrical and I would use there services again. I would caution to ask as many questions as possible though to sales to get both a clear idea of the scope of work and how any obstacles would be addressed.
09/07/2021
Quick and efficient. Checked on system and alerted us to issues before they caused an issue with the A/C and furnace.
09/03/2021
Pete was very honest and communicated well. He also showed up on time abs was very polite and courteous.
09/02/2021
I had my water heater replaced today. I couldn't be more pleased with their professionalism, work quality and speed of service. They made the experience practically painless. (The bill hurt a little, but couldn't be helped). I would highly recommend this company.
09/02/2021
bbb
First time we used the service and I’d recommend them to anyone, specially “Bryan” he came here explained me things right to the point, I was able to recognize his sincerity and knowledge with the issue and he was able to repair it in a matter of minutes, I’m very pleased and I will keep their number handy for any service or recommendation to any of my neighbors,
09/01/2021
Ruben from ARS was our technician on our ac install. He was professional and friendly. He did a super job. It was clean and done in a timely manner. He kept me informed during the process. I highly recommend ARS and Ruben.
08/31/2021
Timothy was very courteous, professional, and friendly. He explain things about my a/c to keep it running for more years to come.
08/30/2021
Friendly, responsive and knowledgeable. Will use again in the future.
08/30/2021
bbb
***** was our technician on an ac install. He was professional and friendly. He did a super job in a timely manner while keeping us informed during the process. I will recommend ARS and ***** to my friends.
08/30/2021
bbb
Ruben was our technician on an ac install. He was professional and friendly. He did a super job in a timely manner while keeping us informed during the process. I will recommend ARS and Ruben to my friends.
08/30/2021
homeadvisor
Technician was knowledgeable and professional.
08/25/2021
Had a great experience with ARS! Plumber came out for backed up pipes causing an overflowing AC drain pan. They actually did the work involved to ensure the problem never came up again. Camera, full clean out, the works. Pedro was awesome, on time, and did great work!
08/25/2021
Was quick with the install and quickly resolved any follow up issues
08/23/2021
homeadvisor
Quick job. AC working well now.
08/17/2021
**** and **** were professional and worked well as a team. Very satisfied with services provided. Thanks guys.
08/13/2021
bbb
Ricky was amazing. He came to our house in the middle of the night to fix our AC. He was professional, informative and quick. I can’t say enough good things about Ricky and ARS.
08/09/2021
So far, Excellent assistance with my project. Informative and knowledgeable, installation was done timely and professional.Thanks
08/05/2021
The rep who inspected my old hot water heater thoroughly explained options and ensured that I understood the problem and what the proposed solution would entail - and cost. The plumbers were on time (+called ahead), efficient, friendly, cleaned up and thoroughly explained how to operate the unit. They really went the extra mile to ensure I was happy with their service.
08/03/2021
Today ARS replaced an important part of my ac unit in the attic. I was very impressed with Peter W. He fixed the issue and answered all my questions too. They were very responsive and got it repaired very quickly. I have used ARS many times and their work is always done correctly and promptly!
07/30/2021
Technicians installing the AC unit were very efficient and quick with installing the unit. They were professional and took extra steps to ensure no damage was done to the interior of our home.
However, a bathroom sink linked to the AC drainage was clogged and the technicians did what they could to unclog, but unable to do so,
I was advised a plumber has been dispatched to address the clog.
After making several calls and advised a supervisor is engaged to ensure someone would be out to resolve the issue, I called my salesperson who instead of personally handling the issue gave me the dispatch phone number to handle myself. I called the number and again promised a supervisor was engaged and to resolve the issue. Hours later (830p)after no response, I called my salesperson again and after asking for a senior manager name and number he took action and someone the next day finally resolved the clogged sink issue. My disappointment and made it clear to those I spoke to was I had to wake up every 2 hours to bale water out of the sinking for the water continued to rise. Without baling the sink would have overflowed.
I basically felt after paying a lot of money for a new 5 ton AC until ARS basically took my money and ran. The salesperon promised outstanding service post install and have gotten off to a bad spot.
07/30/2021
Very Professional and Courteous Service with fast resolution of my problem that was fixed in less than :30min.
07/29/2021
bbb
As always ARS sent me a qualified service technician he took care of blowing out the drainage with nitrogen and washed the coils and they were grimmy
just want to give a thumbs up five stars very good service today!
07/25/2021
Kudos to plumber (John C)for escalating our kitchen sink leak and arriving first thing in the morning to repair and install new garbage disposal. John C was very professional and delivered excellent customer services! Thank you for getting us back in service John C from ARS!
07/22/2021
Pete showed up early, identified the problem immediately, and reeeeally came thru on the repair despite having to work in our sauna of an attic. My family is nice and cool again! Thanks Pete and thanks ARS!!!
07/22/2021
Excellent service by Mike Fobbs. Apppreciated mask, booties, and explanation of service performed. I will have him back in the fall to check heating unit.
07/22/2021
They are always quick and professional. We have used them for many things.
07/18/2021
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