ARS/Rescue Rooter Charleston Reviews (Page 2)
Tony great person best person to get work done an talk you through it amazing thank you again Tony
06/18/2020
Great friendly staff
06/19/2020
Had them come out for my restaurant to jet the lines. They did a great job!!!
06/20/2020
Ashley is terrific! He is honest & friendly & really knows his stuff. He even explains everything needed in detail, and I never feel like he’s trying to oversell me.
06/22/2020
They were very prompt and provided great professional service.
06/25/2020
My a/c dated 1984 was replaced. Jermaine was first to respond. Pointed out on old HVAC the fan not running and for one that old, the best decision was to replace. I could've ordered new motor but one that old will continue to break down. Very hot in house and not the first time I have gone through this. Mark came and showed me my options. I didn't want more debt but Mark called Enerbank. I got a great deal with Enerbank and even Dominion Energy said I got a great deal with Enerbank and didn't believe I could've gotten such a deal with anyone else. D.J came next day with his boss; Albert, came because I am a senior citizen and assured me that I will be taken care of in best way that ARS can provide. Was very impressed with associates that took my calls and because I suffer severe anxiety; they understood what I was going through. They have the sweetest dispositions. Made me feel like a family member. I have seen many ARS commercials where the truck is leaving and child runs after truck, waving. Believe me when in need; especially if you are a senior and feel helpless, call on ARS. They are professionals.
07/03/2020
Service tech was prompt, informative, and professional. I received a call 40 minutes prior to the appointment informing me the tech would arrive within 40 minutes which he did. In addition, the tech explained the issues and options for repairs.
I will use this company again.
07/07/2020
At first I was a little skeptical taking up business with the company so far away from where I live but it was Ben's salesmanship that sealed the deal. He answered all my questions, shared his customers experiences and treated me as if he already knew my concerns. I care for an elderly parent in which our unit broke down. As soon as I gave the ok, Ben did everything to make sure our unit was installed and our home well cooled. The technicians, Jamal W. and another tech which I didn't catch his name, was also very efficient and patient through the sweltering heat. Their professionalism and kindness gave me and my mom peace of mind. I did notice water leaking from outside unit two days later. I called for service and someone is expected to come out today. I'm confident the problem will be resolved. Thanks for all your help!
07/16/2020
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