ARS/Rescue Rooter Charleston Reviews (Page 2)
Fixed my A/C super fast and was very kind and helpful. Thank you so much!
06/02/2021
Your tech did an amazing job. He was extremely professional & spent the time to explain everything. Great service. He is truly a keeper
05/26/2021
Need a receipt for services render, just got a bill on letter head
05/24/2021
Not just HVAC...This company has the best plumbers that know what they're doing but will also do the job without outrageous pricing. The plumbing guys are very straightforward and honest about what needs to be done to ensure no future problems will arise.
05/06/2021
So thankful that Ashley was our engineer. He worked so hard and came out multiple times so make sure our AC was fixed, and we could be comfortable. I appreciate the safety precautions taken by the company as well. Thank you ARS!!!
04/30/2021
Very pleased with ARS. They were the installer when we built in ‘16. Will use them again. Very communicative and punctual!!
04/27/2021
Josh did a great job and was very professional and knowledgeable with his work.
04/27/2021
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While I usually would write a five star review the service level at ARS has declined as of late. Still pretty good overall. Each time the customer service reps are pleasant however not sure notes that are taken are reviewed as accurately as they should be
I would like to give five stars to the recent technician Jonathan who showed up on time, was professional, and communicated well. I do not have the luxury of a survey monkey or anything to review him individually. I hope this review is read by his superiors and see that he deserves a five star rating
04/26/2021
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The technician, Jonathan Woods, was very professional and efficient. He explained things well when I asked questions and treated me with respect. He got straight to work and didn't stop until the service call was complete. Ask for Jonathan Woods at the ARS Charleston and you'll be in good hands.
04/25/2021
Friendly service all done in a reasonable time frame by Ashley.
04/24/2021
Josh was professional and knowledgeable. He provided information and was great to answer questions.
04/20/2021
Great availability and timeliness. Tech was honest and upfront about issues and options for repair/replacement. He also set me up with a same day appointment for an estimator.
04/20/2021
Mr Jonathan came on behalf of mr.bryan Collins to repair what Mauro and his teammates eman and Josh didn't fix but supposedly fixed I recommend you call mr Jonathan or mr Bryan the other names I mentioned will leave you without heat or air or exposed to CARBON dioxide /monoxide. 🤯
04/16/2021
Josh was very helpful in assessing my current HVAC life span. He had immense knowledge on the repairs and gave sound advise. I would definitely recommend using this company.
04/16/2021
So we purchased our home at the end of 2016....now its August 2020....So along with other things wife and i were getting replaced and done, I decided to get us a brand new ac unit installed....so our previous uit was a Payne unit with a Lennox air handler....8 to 10 years old.....2.5 tons....our house is 1569 sq.ft....so it was at its max capacity for our home and we went with the 3 ton carrier system.....Trent was our salesperson and did our quotes for us and DJ was our installer......dj showed up at 1030 and by 630 that evening was done.....By himself.....our experience with ARS was fantastic...and professional. I would use and recommend ARS to anyone....Thanks guys for great and exceptional work.
04/11/2021
Very professional and informative My technician was Ashley
04/09/2021
Tony, Clint, and Alex came to install two hot water heaters when I was in a pinch for hot water with guests coming. They came late in the afternoon and worked until late to finish the job. They were polite, courteous, excellent workers who did not seem to mind at all that it was an after-hours job. I cannot say enough good things about them. My heart is full of gratitude for their quick response to my needs. This company makes me appreciate the work ethic that we often do not find. Thank you a million for being there for me!
04/08/2021
Exactly Customer Services
04/07/2021
The technician came out and told us that i system was in need of a new system and said that someone would follow up after he had left. Another representative from the company came out and we signed the contract to have another system installed.
04/06/2021
Good
03/30/2021
Lawrence was very professional and responsive to water in my water heater pan. Thank you!!!!
03/29/2021
Very professional tech inspected my ac issue. He was courtesy and explained things to me very clearly.
03/29/2021
