ARS/Rescue Rooter Charleston Reviews (Page 2)
Raul, Mike and Dewayne were awsome!. They were here working for over 12 hours just to have our problems fix and make our residents happy. Highly professional individuals, Ars is highly recommended.
10/28/2023
Service Tech Mitchel arrived on time, did the inspection, everything working properly and completed the paperwork then was done in a very short time
10/25/2023
Edwin was wonderful. Great to younger person hoping the trade business . We was very professional and did what he was supposed to do .
10/25/2023
Excellent service. Very through. Patient. I would recommend them 100%.
10/24/2023
Arrived as scheduled. Courteous, thorough, professional and left the site as he found it (service technician was Mitch). What more could you ask for.
10/24/2023
We had been without hot water for five days while we worked with a company we had a service contact with, and we finally gave up as they said it would be another 2-3 weeks before we could get the water heater we needed. We went to Home Depot on Thursday night and they contaccted ARS for us who came out Friday morning, they also could not the type of heater we needed but they gave up an option to put in a tankless hot water heater, our service provider would not approve that option. ARS could not get a technician out to us immediately but Chris showed up a little after 4 pm and stayed until about 9 pm so we would have hot water. Crhis came back the next day to finish up a few items. We would highly recommend ARS, and especially Chris.
10/24/2023
homeadvisor
Good job
10/23/2023
Excellent service
10/20/2023
The person working here really knew what he was doing.
10/20/2023
homeadvisor
Very knowledgeable and efficient work. Thank you
10/18/2023
Tech was knowledgeable and very pleasant. Refreshing…
10/17/2023
We had HVAC installed and everyone involved was very knowledgeable and easy to communicate with. Jerell was good at explaining the needs and what type of system will be required. On the day of install DJ was in and out, in a zip without any fuss. Thank you both for your help in making this process easier.
10/12/2023
Used ARS to install a water heater purchased from Lowe's. The project manager was courteous and efficient. The plumber Raoul was great. The installation was a little pricey though.
10/10/2023
Mike came out to our new rental to fix our toilet: quickly found the problem, worked up a transparent quote and addressed the issue right away. He even helped with a tub that we had thought was broken as well. 10/10 would recommend.
10/10/2023
I was very pleased with ARS tech Edwin. He answered my questions and worked fast and efficiently. I would recommend ARS for plumbing and hvC services.
10/09/2023
He knew exactly what it was and took care of what needed to be done
10/07/2023
Kudos to Mitch for a job well done. First time in a long time we had a tech who actually knew what he was doing.
10/06/2023
First tech we have had in a long time that actually knew what he was doing. Thank you, Mitch!
10/06/2023
I needed a faucet cartridge replaced that was beyond my ability. Not only did they respond almost immediately to my inquiry but had Adam out the very next afternoon. I was caught in traffic, he patiently waited for me to get home.
10/05/2023
Raul was very professional and friendly and fixed our problem. Would highly recommend!
10/04/2023
Our tuneup today was a great experience! Mitch let us know of his arrival time, and kept his word. He did a thorough inspection of our HVAC and assured us it was in tip top condition for the buyers of our home! He documented all details well for our home closing!! We will definitely use ARS again!
Later…Needed help the day before closing ! ARS heard my plea and sent Kenny to repair a leak under a sink. He also volunteered to do a walkthrough and found other small issues that would have become aggravating to the the new owners. He replaced two of the fill valves and adjusted the others. He gave us peace of mind that we were doing all we could to bless the new owners in their new chapter!!
So grateful that Kenny took the time to be sure all was in order!
We are now selling our house with confidence that the HVAC, gas line, and plumbing is in great working order! Thank you ARS. !
10/04/2023
The ARS team did an outstanding job! My project was supposed to be quick and simple but as Murphy's Law goes, if it can go south, it will. Nevertheless, the ARS team worked it out and completed my project as scheduled. They were very responsive to my requests and did as much as they possibly could to meet my "asks". I will have other similar projects around my home and I will be asking for ARS team to accomplish. My wife and I thank ARS whole heartedly!
10/04/2023
I used ARS because my A/C was on its last legs. Patrick Sobba was the tech that came out to look at it. He was very thorough and spent quite a bit of time looking at my unit. He was very friendly, honest and knowledgeable. He had my new unit installed, and is working like a charm, within one day. If anyone needs an honest and reliable company for any of you A/C needs, ARS/Rescue Rooter Heating and Cooling, is the company I would call. Thank you Patrick and ARS!!!! Donna.
10/03/2023
Very professional
10/02/2023
Kenneth was very professional and great to deal with. He knows what to do and how to explain the costs and procedures before starting to fix the job. But, his equipment needs to be upgraded. Thanks for all your help Kenneth and for working after ours .
10/01/2023
Mitch was on time and completed repairs and tune up on HVAC system thoroughly and quickly.
09/26/2023
Mitch was great!
09/25/2023
Technician was on time and did an excellent job. Kept us informed on the progress of work. Project manager was pleasant and very professional
09/25/2023
They went above and beyond to ensure I had a working unit. I couldn’t have asked for better service.
09/24/2023
My technician was professional and explained what he did. He was personable. Someone always picks up the phone when called and he was friendly and helpful.
10/18/2022
ARS has been a wonderful company to work with. I look forward to many years of HVAC service.
10/18/2022
Service was very good. Got a call and email stating that tech was on his way and his name. Edwin Bonilla-Garrido did a wonderful job inspecting the unit. He was very knowledgeable and professional!!
04/06/2021
