ARS/Rescue Rooter Columbus Reviews (Page 2)
Prompt, knowledgeable and courteous tech arrive and assess the problem with the clogged up commode. The tech gave an ETA on his arrival and he explained the cost to fix the commode. After he was done he cleaned up the area. I do recommend ARS/Rescue Rooter
05/21/2022
Professional, knowledgeable and resolved our drainage issue quickly.
We had a plumber out to solve our issue. He couldn't fix it. Corey came out and figured it out immediately!
Highly recommend ARS. Do it right the first time!
05/21/2022
Corey was awesome, did a great job. Highly recommend.
05/21/2022
I bought a water heater through Lowes. ARS is contracted with Lowes to do the installation of their water heaters. We went with a 50 gallon water heater and it was $2700 ($1800 for installation and permitting). That seems exceedingly high but it is likely a result of government caused hyper-inflation.
That not withstanding, they provided same-day quote and install. Because of their need to fit the install in both the quote and the install came after the estimated 2-3 hour ranges and I had to follow up with their dispatch to see if the install was still going to happen. It was supposed to be installed between 2-4 and the tech came at 6:20 while we were finishing dinner and trying to get the kids to bed. (Made harder with hot water off) Would've been nice if they had offered a bit of a discount considering the quote was scheduled at 10-12 and they came at 12:05 and the install scheduled at 2-4 and they came at 6:20 so I was basically waiting most of the entire day.
All this being said, Jonathan was a great tech. He was personable, considerate of our kids needs, explained what he was doing and proper maintenance, he saw the job through even though it kept him late, and he thought to leave the old heater to evaporate and pick it up a couple of days later so that it wouldn't ruin our light carpet with rust water stains. The job was also inspected by the city and passed.
05/19/2022
Ed and Jaime are great as usual. Great, fast, friendly service. We use them all the time at work and they never disappoint!
05/19/2022
Absolutely phenomenal service would use these guys again for any plumbing repairs or services!
05/17/2022
Devin was courteous, clean and professional! He arrived on time, explained the things that could be the culprit and explained my options. He was never pushy and provided a quote before the work started. The work was done quickly with no mess left behind and all my questions were answered. Devin also explained that Rescue Rooter does more than plumbing through thier other branches so I will be using the company for all my household reapirs in the future.
05/17/2022
The tech that came to our home was thorough and honest. Was there when the company said he would be.
It turned out our problem was a well pump wearing out not something he handled so he only charged the service call fee.
Very satisfied with his honesty and knowledge
05/15/2022
Our tech Ernest was great! 10 out of 10. He fixed our leak and we appreciate his hard work. He took the time to think through our problem to choose the best solution.
05/14/2022
Did a great job 10 out of 10
05/14/2022
Told me everything he was going to do. He was very neat.
05/14/2022
bbb
Devon was the best! His professionalism, politeness, knowledge and kindness were the best I've experienced in years. 100% recommend!
05/12/2022
Devon came to my apartment and completed some work. He was professional, kind, polite, knowledgeable, quick and even cleaned up when he was finished! Absolutely recommend!
05/12/2022
John was extremely insightful and helpful. He was professional and very friendly.
05/12/2022
Ernie was awesome! He really worked hard to find a solution for our problem and did an excellent job. We are so appreciative! Thank you!
05/07/2022
Ernie was awesome! He really worked hard to find a solution for our problem and did an excellent job. We are so appreciative! Thank you!
05/07/2022
***** was awesome! He really worked hard to find a solution for our problem and did an excellent job. We are so appreciative! Thank you!
05/07/2022
bbb
John was AWESOME did a great job explaining what the problem was and was fixed in a timely manner. Will use Ars again
05/05/2022
Knowledgeable and good quality of work
05/05/2022
I've used this company 3 times in the last year for plumbing services. I highly recommend them!
05/05/2022
John was fantastic and got everything scheduled for our repair very quickly!! Definitely could not recommend any more highly.
05/04/2022
These guys do a great job. Alex B. Goes above and beyond to make sure the job is done right.
05/04/2022
Great Service will definitely recommend to family and friends!
05/03/2022
Step 2 of 2