ARS/Rescue Rooter DFW Reviews (Page 3)
It was good
08/15/2023
Wade found the problem low on freon very well mannered professional!!!!!!
08/15/2023
Roberto was awesome, a great technician and an all around great guy
08/14/2023
HVAC system went out Thursday night. i called them Friday and they were here within 2 hours. Installed my new system early Saturday morning. Service and response was above expectations! Fast, friendly and the HVAC installers were professional, courteous and did an amazing job. Went out of their way to make sure everything was cleaner than when they arrived.
08/14/2023
A/C went out, Paul came out on a SATURDAY within 4 hours of me calling and had us up and running within 30 mins cooking back off! Thank you! Highly recommend!
08/12/2023
They showed up the next day and got my AC running during this Texas heat wave.
08/12/2023
Initially, on a Saturday, I called for a technician to come out to fix my 1 year old unit. The ARS Dispatcher stated the only open appointment will be the following Monday between 8 and 11 am. A few hours passed and the ARS Dispatcher called me to inform me that a tech is on his way to my house. The tech arrived and quickly found the issue with a bad capacitor. He replaced the capacitor and the system work flawlessly and started cooling as it should.
08/12/2023
Very professional, easy to work with. They answered all my questions and concerns. They did exactly what they said they would. I highly recommend them
08/12/2023
Sheldon was great! He was on time, professional, explained things well, and fixed our air conditioning in a very timely manner!
08/12/2023
Seasonal brown out took out my unit today and they were able to get a tech to me
08/11/2023
What a terrible time for my air conditioner to stop working. Last Friday I could tell something was wrong. So with my one fan my little dog Sky and I waited till morning to call someone .I put in a call to an air conditioner company, and they came out to look at my unit---told me the line was stopped up and would need a plumber. That certainly was not what I wanted to hear. Next day being Sunday I decided to wait until first thing Monday morning to call my plumber.
Monday morning a call to my plumber and they could not come until next day and gave me a number of another plumber. He could not come until that afternoon. Well since Sky and I had not had much rest we both fell asleep, and I found out we had missed him coming to my house and knocking on the door. I am hard of hearing, and my doorbell Sky did not hear him. By this time he said he would try the next day. Somewhere in all that I had borrowed another fan, and the temperature was sitting at 94. Sky had recognized the heat level, and anytime I came back in the house this 15 pound dog was dragging me outside--- sitting outside all afternoon sweating and knew we could not make it another night.
That's when I called ARS and told them my story. In a few hours Juliano came out and evaluated my problem and decided I needed the help of one of his associates and were scheduled from 6pm to 10pm. By this time Bubba the boss heard my story and called me to say he was coming to put in a window unit so at least one room would cool off and the other technician would come the next day. What a blessing to finally get cool enough to get some rest! Well Paul came the next day and unstopped a line which had been my problem all this time.
Bubba, I am so thankful for you and your awesome employees who came to the rescue of an older lady and her little dog Sky. You are truly life savers. God bless you and your company.
08/11/2023
So Grateful! When I called you on Thursday night you set the appointment for Friday between 9-1. I received a call at 9:55am advising a tech was on the way. I then received a text providing the name of the technician. AntiJuan Starks came in, was very polite and got right to business. He was able to fix the issue within 10 minutes for $175. We had another company come out last night after we waited all day, when he came, it took home a good 1.5 hours and quoted us $1368 and told us we needed to purchase a new motor. Which was not the case. My husband was like, call someone else, cause that don’t even sound right. You have a customer for life. Thank you for making us comfortable again in the Texas heat!
Zenobia “cool in the AC again”Riley
08/11/2023
I needed to replace my air and heating system. Travis Prater was so helpful and very professional. He did a wonderful job of explaining everything that would be done.
08/11/2023
Antoine was sooo AMAZING! ARS is very lucky to have such a knowledgeable young man on their team! High commendations to him from a very happy customer!😀
08/10/2023
Excellent service, awesome tech Antijuan. Prompt and friendly as well as very helpful with explanation that anyone can understand.
08/09/2023
Sheldon came out the same day i called ARS. He was on time, friendly and knowledgeable. He didn’t try selling anything that wasn’t needed and was quick and efficient. I will be calling him back if i ever need my AC serviced again. Also, thank you for dealing with my older parents millions of questions about the issues we were having, your patience was truly appreciated.
08/07/2023
Mr Richardson was amazing. He found the problem quickly, had the part needed and our air was up and running very fast. A truly knowledgeable technician and a real gentleman! He even changed our air filters!!! Thank you ARS🙏
08/07/2023
Liran Friedman was very honest and polite.
08/07/2023
Great service! My AC went out. He diagnosed the problem and quickly repaired the unit. The technician was polite and professional. I’m so pleased with the outcome!
08/05/2023
They were super quick to answer and respond and very informative and helpful.
08/04/2023
Quick to respond to customer needs. Identified problem and offered services to fix the problem. Very respectful. Thank you.
08/04/2023
I had an excellent experience today with ARS/Rescue Rooter. I called them this morning because our AC has been unable to keep up with these high temperatures and I thought the unit might need a tune up. I was able to book an appointment the same day and was updated on the exact time the technician would arrive (within the window). Anti Juan arrived right on schedule, cleaned our AC unit, replaced a broken fan, and added coolant. With each item, he came in and explained what needed to be done and the cost before proceeding. We were very pleased with the professionalism and prompt service. Our AC is now working much better! We decided to enroll in the maintenance program and they will come out twice a year and do a tune up on our unit for no cost.
08/03/2023
The technician was very at his work. Thanks Jackie Aleman
08/03/2023
Travis Prater was great
08/03/2023
The service they provided me with was amazing!! This is a very professional company and I will recommend it to anyone who is looking for a reliable company. First came Matt to see the job that needed to be done and he was very professional. Last Saturday Gary and a young man came to do the job I was amazed with their attitude and quality of work as I must say the location of the Water Heater was in a very different spot. They stayed about 8 to 10 hrs but they never complained. Great Company!!
08/03/2023
Overall, it was a great experience. The technician very professional and knowledgeable, and the pricing was reasonable.
08/02/2023
First time routine maintenance call and everything went well. They gave me some great advice and I decided their annual maintenance plan would be a great value.
08/02/2023
I have a service agreement and it's well worth the cost. Wade Perry the technician was very detailed about my problem and fixed it
08/02/2023
I have had exceptional service with ARS since 2017. The technicians and installers have exemplified great customer service, very knowledgeable and helpful to me. I have recommended them to several people. I have had wonderful success with ARS for my HVAC unit. Wade came out today for regular maintenance and he was great. Once again my point was proven ARS is the best.😊
08/01/2023
SRichardson great service agent
08/01/2023
The ARS team is the best here in Fort Worth! They are responsive, professional, courteous and reasonably priced. Their technician, Cody, is professional, courteous and prompt as well as answering all of my questions thoroughly.
08/01/2023
AC out, called ARS, tech within 2 hours, fixed within 10 minutes. Doesn't get much better than that.
08/01/2023
This tech was very good and took good care to show us the parts he replaced .we were extremely pleased with him aThank you for Great employees
Patrici Butler
07/31/2023
Antijuan was amazing! Very Professional and explained everything.. I would recommend and continue to use this company. Thanks Antijuan for being GREAT!
10/31/2022
We needed to add an additional solar vent to our attic. Tino the representative for this was informative of our concerns. It was the next day that our vent was placed. We also needed for a technician to check our air conditioning unit. We were happy to see Paul who is usually our maintenance technician. Tino and Paul very professional plus when calling ARS, the representatives on the phone are kind and helpful. Thank You ARS.
09/29/2022
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