ARS/Rescue Rooter Laurel Reviews (Page 3)
From Bradley Krolczyk to the crew that installed my 2 units they were professional and courteous. The crew work diligently and quickly and explained how the units works. Thank you ARS. Robin
08/15/2023
Bryant Prater a professional technician from ARS came to my home today in an attempt to revive my broken HVAC. He provided outstanding service going above and beyond. In my case, Mr. Prater troubleshot the system to the root cause the compressor. Additional, he researched my unit for warranty information, and didn’t leave until he had a solution for the repair. Thank you so much ARS for your premier service support.
08/15/2023
Technician was prompt, friendly and very knowledgeable.
08/14/2023
Great service from ARS! The agent, DeAndrew Johnson, was very professional and polite. Arrived on time and attended to the HVAC tune-up. Took his time to explain the need for a surge protector for the outside unit. I was very satisfied with his service.
08/14/2023
I had a problem that was quickly diagnosed and solved.
08/13/2023
I called yesterday when my newly placed unit went out and they sent the tech out today. Apparently blown fuse.
08/13/2023
Ars do respond to your call.
08/12/2023
The technician conducted himself in a professional manner. He diagnosed the problem quickly and fixed it to my satisfaction. In addition, he answered my questions.
08/12/2023
They arrived earlier than expected. Did a fantastic job. Everyone was nice, respectful, courteous and knowledgeable.
08/11/2023
I called late Tuesday evening for water heater leak. Brando K. showed up early morning to evaluate the issue. Unit was 15 years old so I decided to replace it. New unit was installed by 11am the next day. I detected some moisture around a fitting so they came out this morning and drained water heater and reworked the fittings instead of just tightening. ARS installed the plumbing and HVAC systems when we built the house in 2009. We’ve used other companies but keep coming back to ARS.
08/11/2023
I was linked to ARS through Lowe’s installation service. The water heater was installed and I had hot water within an hour of the work completion. They were willing to prioritize my family’s needs and accommodate our schedule.
08/10/2023
Jonas was extremely knowledgeable, professional and sought to provide the best solution for the customer!!!
08/10/2023
Andrew was very helpful and professional!
08/09/2023
Very good job with explaining the situation and describing with the next process is to correct it. I am satisfied with the work performed and I will definitely refer him to someone else.
08/09/2023
Excellent service and highly professional staff and technicians
08/09/2023
homeadvisor
Excellent service. Crew was very courteous & professional
08/08/2023
Our hvac unit went out after a storm. They dispatched within the hour that we called. The tech was friendly and knowledgeable, but we were charged $375 for less than 30 minutes of maintenance, the tech didn’t need to use any tools or provide advanced service, just read the diagnostic and fixed the wiring on our unit. He did give preventative advice for future issues we may experience, which was helpful.
08/05/2023
I recently had a new air/heating unit installed by ARS. My service representative Trinity did the follow up testing and training on the new install.
He checked the air vents on all three floors of my townhouse making sure I was getting the full air flow on each level.
He was very patient in helping me set up the app on my iPhone so I could regulate new digital thermostat from anywhere. Wow!
I have used ARS for 15 years and am always satisfied with the products and service!!! Mary Dickson
08/05/2023
Called for service in the morning and a professional technician came out the same day and repaired the work. Great job ARS.
08/05/2023
Getting in contact with the office for questions or scheduling has been a breeze. Just had an AC tune up and our serviceman, Trinity, was fantastic -- thorough and explained everything very well. Made suggestions for maintaining our unit easily. Very impressed!
08/04/2023
Michael provided excellent customer service. We appréciâte his patience explaining thé Work needed to complète the Repairs. We give him an A+
08/03/2023
Excellent Technician. Thank you very much
08/03/2023
The installers inspected everything first and made certain to go the extra mile in addressing system compatibility concerns and functions. Very respectful and courteous- made certain to leave work area clean and clear of debris.
Highly recommend from sale/start to finish/ installation.
08/01/2023
Our HVAC heat pump system needed replacing, so I called for an estimate. Victor from ARS came out the same day! Victor was professional, patient and very thorough in explaining my options. He also helped with arranging for financing. The next business day Ariel and Carlos arrived on time, dismantled the old unit and installed the new one in less time than anticipated, and cleaned up afterwards. We’re happy with having a very efficient system at a good price, and now not needing to worry about the rising temperatures!
08/01/2023
The HVAC technician checked on my new HVAC system and was very courteous and respectful. So far my system is working at peak efficiency.
07/31/2023
Installed a hot water heater. Very professional. Excellent job.
07/31/2023
Bryant and Vladimir were awesome! They were friendly, polite, and professional.
07/31/2023
The young man was very nice. He came in and found the problem and went right to work to fix it. He did it in a timely manner.
07/30/2023
Showed up on time, resolved the issue and I'm all set on a Saturday morning!
07/29/2023
New ac system and water heater were installed efficiently. Ac was working great when it was completed, but shut down after an hour. We noticed that the thermostat did not completely close. Called ARS to come see what the problem was and was told they might not be able to get someone out until the next day, which was unacceptable. The CSR made some inquiries and found that Joseph Payne would be able to come after he completed another job. Joseph arrived around 10 pm and was absolutely great. He found that the thermostat had been improperly installed. One screw had been drilled in crookedly and the screw was stripped. This caused the thermostat to not close properly and shut done. He spent a great deal of time and energy removing the screw without damaging the wall. He then installed a new thermostat he had on his truck and the system came back up. We could not have been happier with the service Joseph Payne provided on a very hot day.
07/29/2023
homeadvisor
The young man was very good at determining what the problem was and worked very hard to fix it even though the attic was 109 degrees. Much thanks to him.
8
07/28/2023
Dispatch was polite on phone and very responsive in making sure that the problem would be taken care of as we speak. The Tech was very polite and prompt. He instructed of all issues that occurred and responded with importance. He also used booties to cover his feet while working and moving around the dwelling. He was very efficient with his work in making sure that problems where resolved before he left. Psalm 15:2 KJVS
He that walketh uprightly, and worked righteousness, and speaketh the truth in his heart.
Continue To Stay Mighty On Purpose…🔥⚔️🌪
08/30/2022
I certainly had my share of issues with ARS/Rescue Rooter Laurel, but Robin M. the Quality Assurance Manager worked hard to make things right. She cleaned up administrative errors of those who went before her and ensured that my account displayed the correct maintenance agreement terms. I am grateful for her help. However, I’ve had difficult communication with the service technicians, a lack of clarity on the service of my system, repeat issues, and I will be finding another company to service my unit.
05/28/2019
