ARS/Rescue Rooter Laurel Reviews (Page 1)
Very good customer service, competence, and products. Second purchase, this time for our primary residence.
11/30/2023
Excellent service! I never had better service dealing with my HVAC. The technician was very knowledgeable. I couldn’t be more happy. Thank you ARS. I hope that the next time I need service I can request Armando Infante again!!!! Thank you, Armando!
11/30/2023
I was completely satisfied with my technician and the way he treated my complaint.
11/30/2023
My tech was the best. Very knowledgeable and competent in what he did
11/30/2023
Very professional and knowledgeable. Explain what was good and defects about the system. Did not rush through the service at all.
11/30/2023
The technician was extremely courteous, knowledgeable, and helpful.
11/29/2023
Very friendly and prompt!
11/28/2023
Good job
11/28/2023
The consultant, Drew of ARS showed up on time Monday, November 27, 2023 to perform a maintenance check up on our home HVAC system. The services provided were thorough, as well as he went over the details of the what was done to the system. I was satisfied with the customer service. Thank you,
11/27/2023
Respectful technician and often available in case of emergency.
11/27/2023
Timely response. Thank you Donte Williams for being professional and courteous.
11/27/2023
Anteneh was excellent. He did very thorough trouble shooting and solved the problem. Highly recommend Anteneh and ARS.
11/26/2023
We recently moved into our house and wanted to install a Google Nest Thermostat which we purchased at Lowe’s today. I called ARS first thing on Saturday morning and they were able to send a technician, DeAndrew, out the same day to install and help us program the new Nest Thermostat onto our phones. In addition to our Nest, he looked at our furnace and gave me a few valuable pointers since I am not very familiar with our furnace yet. He also gave us some recommendations about our furnace for future consideration once we become more familiar with our house. I really appreciated ARS and DeAndrew’s prompt same day service and the fact that start to finish the job was completed in the same day.
11/26/2023
Awesome, professional job. Quick service.
11/25/2023
I love this company
11/25/2023
The Tech came Drew was very informative and explained the problem as well as process to fix it.
11/25/2023
Technician Drew was on time He was pleasant and patient explaining the problem to my understanding as well as the resolution. I hope ARS will value this employee
11/24/2023
Joseph was very knowledgeable and explained everything action he performed on the system. He was also very polite and understanding.
11/24/2023
The heating tech was very professional and courteous. I really appreciate how quick he worked to resolved the problem .
11/24/2023
homeadvisor
Mr. Joseph Payne ARS technician came to my house to render services on my furnace, he did an awesome job! My furnace is now working, the heat is pumping, I can now enjoy the rest of the winter in pure warmth, thanks to Mr. Payne!!! I would definitely use ARS services again in the future if needed.
11/22/2023
The gentleman worked quickly and quietly as they could
11/22/2023
I was disappointed with the tech. He came in my house, without booties on his feet it was pouring down raining out side his shoes was wet. I asked him about covering his feet. He claimed he run out of them. Not no excuse because it's been raining all day. He track water on my hard wood floor. And down in the basement where I have carpet. I have to clean my floors and carpet after he left. I asked him what was wrong with the heating unit. He just said it was a small problem.. Didn't go though with me on how to use the thermostat. I think all this wasn't professional. And his attitude. He stated that the company provides the shoe covering. I stated that you knew its was raining. You shall have been prepared. Before entering clients house. Thanks. Also I will call back because the problem hasn't been fixed. I have my thermostat on 77 and the house isn't warming. The vent is blowing air only They sent other tech I was happy about his work. Ans explained to me . How to operate the thermostat and explained to me .That a part is needed. I appreciate the last tech thanks
11/21/2023
Mr. J. Payne, technician at ARS of Laurel was timely, professional and provided excellent service. During his servicing the units he reconnected an air duct back to the handler. He also took time out to answer my many questions concerning the HVAC units.
11/21/2023
Quick and on time service
11/21/2023
homeadvisor
The tech was great.
11/20/2023
Good public relations with clients. Very knowledgeable about the details of the situation. Very cordial in his dealing with customers.
11/20/2023
Richard and Will were great today. They were highly efficient and so so pleasant to work with. We are very pleased with all they did and how hard they worked. We appreciate it.
11/20/2023
Dennis provided excellent service installing my new hot water heater. Answered all my questions and provided me with all documentation. Clean and thorough, great attention to detail.
11/20/2023
The Tech was very professional. He troubleshot the issue and explained along the way. We had heat at the end of service call which was the goal.
11/19/2023
Joseph the mechanic did a fantastic job. He quickly found the broken part of the system and also reprogrammed the thermostat that was installed incompletely by BGE the day before. He gave a thorough analysis of what needs to be done next. Glad to have called ARS who promptly came out on a Saturday.
11/18/2023
Sherwin and Austin came out this morning and installed our new water heater. They were professional, knowledgeable, and courteous. It was a pleasure to receive service from them.
11/18/2023
The technician was very friendly, he explained every detail to us.
11/18/2023
