ARS/Rescue Rooter Pittsburgh Reviews (Page 3)
The office calls to give me an ETA of the service technician and the technicians name. The service technicians are polite, they have on a mask and put on booties before entering and introducing themselves. They get right to work. Call to one of us if they need direction on the location of anything (i.e. outside AC unit). They review what they did, what they found - good as well as anything that might be concerning, and answer any questions. We have a service contract and only have to add on a special filter if we need a new filter - and we get a discount on the filter. We have worked with them for decades.
03/29/2021
Excellent service by Steve. He told me what he plan to do, completed the service, and then reviewed the service with me.
Very satisfied with his expertise and attention to detail. Good value for my dollar. Would recommend your service to other people and will contact you in the future.
03/24/2021
Jarad did a great job explaining what he saw during the AC service. He talked through available options to improve the performance of my AC and how to help extend the life of my system. He even answered my question about how the one option worked before I even asked it. I highly recommend the team at ARS.
03/13/2021
The tech cam out quickly after I first called. He diagnosed the issue, replaced the one damaged part with what he had on him and called in the other part (expansion tank). While waiting for the new expansion tank to arrive, he removed the old one and prepped for the new one so he was ready to go when it got here. The work was done quickly and well.
03/09/2021
On time, friendly, wore a mask and shoe covers, explained what he saw: everything checks fine, recommended replacing the air filter (visibly dirty!)
03/08/2021
We've used ARS for yearly tune-ups and maintenance and have always thought they were good. When our furnace quit on the coldest day of the year so far, they were the first folks we called. We got a hold of them first try, they scheduled a tech to diagnose the issue and had them out first thing. While our original furnace didn't make it, they had a rep out asap to discuss our options for a new furnace and AC unit. They made it easy and seamless and provided a good value. On top of that, they were able to work us in for a quick replacement on their schedule with everything in-stock. From the phones, to the techs, to the sales reps, to the installers, everyone was professional, courteous and responsive. They saved the day in our house and I highly recommend ARS.
02/23/2021
Very quick service!! Affordable!!
02/20/2021
I have enjoyed all of my interactions with ARS. The people are great and knowledgeable. I will continue to call them for my HVAC needs
02/19/2021
The technician was prompt, professional and informative. He went above and beyond to ensure my issue was addressed and that I had a thorough understanding of the underlying causes, as well as next steps.
02/18/2021
Amazing service. Nick and Nikko were very respectful and answered any questions I had. They cleaned up after the job was done. They arrived on time and did a fantastic job getting heat back in my house as quickly as possible. I highly recommend ARS to any one who needs HVAC services
02/18/2021
Steve replaced my motor and vent for my furnace
02/11/2021
I got the best deal from ARS. Highly recommended...
02/10/2021
ARS came to figure out why my heat was not blowing as it should. They were very professional and knowledgeable.
02/08/2021
I don’t know much about this kind of stuff, so I panicked when I woke up with no heat. I called to request service and was greeted by fantastic help. I called around 8:30 and was told someone would be at my home by noon. I got a call at 9 saying a technician was on their way. Steve was very knowledgeable and professional and got the heat restored as quickly as possible.
02/08/2021
I am so glad that the person that spoke on the phone agreed to send Ralph out to my house even though I was out of their service guidelines. Ralph was very kind, pleasant, & shared a lot of information on an oil furnace. He made some suggestions on other options for heat in my area. He also showed me how to correct this problem in the future. I am so glad they came out to help me in my time of need. I would recommend them to friends & family. Thanks again.
02/04/2021
Ryan K. was very knowledgeable and patient about helping to diagnose the issues with my furnace. He didn't rush through the job and also took the time to answer all of my questions.
I would highly recommend ARS and I am very pleased with the service I received.
02/02/2021
2/2/21 - This morning I had a furnace tune-up on my Carrier Furnace. ARS sent a technician named Aaron M. to do the job. He arrived on time & with his mask on which I appreciated! Aaron serviced & cleaned my furnace without any problems. He was very professional & pleasant. I would definitely recommend ARS if you need any heating or cooling services. Thank You Aaron.
02/02/2021
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2/2/21 - This morning I had a furnace tune-up on my Carrier Furnace. ARS sent a technician named Aaron M. to do the job. He arrived on time & with his mask on which I appreciated! Aaron serviced & cleaned my furnace without any problems. He was very professional & pleasant. I would definitely recommend ARS if you need any heating or cooling services. Thank You Aaron.
02/02/2021
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Our fairly new (8 yrs) high efficiency furnace stopped working in the middle of a snow storm. I needed emergency service. I called 3 different HVAC services and ARS Rescue Rooter got back to me the same day. They sent someone out the next morning (as it was late when the furnace stopped). The service technician called the same night and was curteous and apologetic that he was unable to come out because he was on a service call and had more yet to fulfill. He informed me that he would be there the following morning. He came out the next morning and after looking at the furnace, he told us we needed a new motor. He called right then to see if he get a motor and he quoted us a price. We do have a home warranty and opted to wait yet another day so they could cover the expenses. The technician was so informative about the maintenance and misinformation that we were initially given that high efficiency furnaces do not need maintenance. He gave us the home service information and told us that we can get our HVAC system inspected twice a year for a great price and even more...peace of mind that it's working properly! We will be using the home inspection service in the future! Great guy! Great experience!
01/31/2021
ARS came out and replaced my hot water tank on the same day it burst. I’m very pleased with the professionalism and with how fast they took care of my problem. I will use them again in the future. Great experience.
01/27/2021
Just wanted the furnace to get looked at Earl came over did a great inspection pointed out some things I could do to keep it up to date as a first time homeowner it’s great to have a company that you can trust
01/27/2021
Ryan was very professional and thorough. He informed me of everything he did and what we need to do.
I would definitely use this service again!!!
01/27/2021
Mark was courteous, professional, called ahead, arrived on time, did a thorough furnace maintenance and answered all my questions. Couldn’t ask for anything more!
01/27/2021
Earl. a technician for ARS Heating and Cooling in Pittsburgh was requested by us because our furnace was not maintaining temperature. As has been our experience with ARS, problems were quickly, thoroughly and methodically diagnosed by Earl. His professionalism was apparent throughout the process. With pinpoint accuracy our issues were addressed and remedied. His knowledge about our complaints were impressive. The fault was I. our lack of education and insight about the underlying issues. Even though we weren’t aware of our role in this problem Earl was kind, generous and personable in how he provided us with the information required so that this issue might not rise again. He didn’t shame us at our lack of awareness about what we overlooked.
He had a warm sense of humor about his visit and we welcome him back into our home should the need arise.
ARS Heating and Cooling is an exceptional company. Its company staff are the best we’ve had the pleasure of working with. They care about there mission which is to provide excellent customer service to its customers. We believe they have succeeded.
01/26/2021
excellent service
01/26/2021
Incredible service. Called at 10am and they were here by noon. Ryan was great at finding the issue with our furnace and helped us easily understand the problem. 10/10 service through and through.
01/25/2021
I was very pleased with the service by ARS. I will be using them again.
01/22/2021
The ARS Service man who cleaned our furnace arrived on time and was friendly.. He explain things clearly and answered all my questions. He also fixed a small problem with a humidifier.
01/20/2021
He was fast and efficient friendly and I appreciate his mannerisms
01/19/2021
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