CLOSE FORMRescue Rooter/Jack Howk Portland Reviews (Page 3)
Kesa was extremely easy to talk to about everything, informative and provided different options to help fix our problem. He was very professional and did everything super quick! Will gladly call them again!
10/09/2021
Wilson came by to unclog a toilet. He was great! Arrived when expected, respected our home, and knew his stuff! No hassle and even got some good recommendations. Similarly, I'd recommend him for your next job too!
10/09/2021
Awesome work, very professional and thoughtful!-
10/07/2021
Discovered and repaired a broken, below-slab sewer line for us. Fantastic people to work with- hard-working, responsive, and helpful to describe and explain what was going on. Made what could have been a stressful situation a little easier, very appreciated.
10/07/2021
Very professional, friendly and knowledgeable
10/07/2021
Keith was the best! From Shevawn
10/07/2021
Kesa is amazing! Done quickly- fixed our problem like it was NO THANG- was friendly and personable and his energy was like he was never here or even better like he fit in with the chaos of my family! What an asset to this company- being a Biz Owner myself I would hire him in a heart beat! Kesa Knows his stuff and explained everything in detail so we understood! Would rate better then 5 star if I could! He even went out under the house! In future to everyone always TIP ur plumber!
10/02/2021
Kesa was great. Quick and professional. Cost was what you'd expect out of a late night plumbing and drain cleaning, but in the end it's worth it.
10/02/2021
Wilson was very friendly, helpful and efficient!
09/19/2021
Jordan was AMAZING!!! Very thorough and professional! He took the time to explain everything! Thank you Jordan!
09/12/2021
Wilson was so kind, polite, and exacting in his assessment, service and care for not just the issue he resolved but the spaces all around it. Very grateful to have such a gentle and pleasant helping hand to fix up our plumbing! Thank you thank you!!
09/11/2021
Great service, my tech was excellent, problem solved for u def $$ anticipated, highly recommended!!!
09/11/2021
They replaced all of my pipes and at a reasonable rate. Justin and Wilson were professional and exceed all of my expectations. It’s nice to work with a company that sincerely values its customers!!!
09/07/2021
Very friendly and professional
09/07/2021
homeadvisor
Had issues with main sewer line plugged and Aaron helped me with clearing out the sewer line and also showed me what was plugging it. Very helpful, friendly and professional. Highly recommend Aaron to help out with your house drain issues.
09/04/2021
The service was excellent! I called in for help and they were able to schedule a job right away. Technician came out was great and super helpful! We just moved to Portland and i know who to call if any future service is needed!
09/04/2021
We live in an 80 year-old home in Hillsboro, Oregon, which was given a substantial addition in 1996. The sewer line in the addition was connected to the older line with a ‘Y’ connection that is more than eight feet below ground.
The sewer line backed up twice, over a five day period, into the full basement of the older part of the house. The basement is a low point, eight feet below ground. It is also half finished, so that a sewer backup can be a real mess.
I’ve used Rescue Rooter/Jack Howk in the past to clear the line. Some years ago there was mention that the 'Y' joint might be the problem. This time, Jack Howk responded within several hours and cleared the line. When it backed up again, four days later, a camera review of it showed standing water at the Y joint and an “offset” in the line, perhaps due to the plumbing settling and/or an incorrect fitting at the time of installation.
I have no knowledge of sewer plumbing and it’s hard to know what to make of proposed fixes and their cost. Dave, a Jack Howk estimator and project manager, spent a good amount of time, first showing me the camera views of the line and explaining possible fixes. Dave prepared a list of three repair options, each one more extensive, that he recommended. In the end, because of what was uncovered during the repair, I went with the second option. It was expensive, but in watching the work done, I can appreciate the difficulty and expertise needed to do it correctly.
Dave provided good overall support and returned to review the new plumbing with the camera to make sure the problem was corrected. And he was patient with all my back-and-forth around the extent of the repairs and the cost. Robert and Gill were the technicians who performed the work. They were both very friendly and I believe very expert at making this kind of repair. When I looked down at the nine foot hole they’d dug just to expose the line, and then the pipe fitting needed to repair it correctly at that depth, I felt much better about the cost. And Jack Howk was ready to do the work and finish it without much delay. I called another repairman to ask for a competing estimate. He said it would be 10 weeks before he could get to the job. With two sewer line backups into a partially finished basement, time is valuable, too.
I’m still a bit stung by the price of the work ($11,000), but I also think the team at Jack Howk did a professional and reliable repair. When I looked down the nine foot hole and the work they were doing, I could only think that this is the price of owning an older home. Because of the completeness of the repair, we won’t have any issues with the sewer line if/when we go to sell the house. The repair team was also very careful not to make a mess of the front lawn and shrubs. In the end, not a single plant was lost.
I want to thank Dave, Robert, Gill, and the man who backfilled the hole after the city’s inspection (I don’t recall his name) for the successful repair. I also thank Anton, who was out here twice to try and clear the line.
While expensive, I recommend Jack Howk for their expertise, timeliness – not to be taken for granted when it’s about sewers – and help, generally. --Mike Gutmann, Hillsboro, Oregon
09/01/2021
Rescue Rooter was first to reach out when I submitted my request for clogged kitchen pipes? they called me within 15 minutes and were able to book me for that morning. The office staff was great about keeping me informed and letting me know when the repairman would arrive. Alejandro was very professional and did a great job explaining my options. He wrote up the job and completed his task with no fuss, and cleaned up well after himself. I would definitely use Rescue Rooter again.
09/01/2021
homeadvisor
Kesa came out, was prompt, courteous and very helpful. He was friendly and made me feel at ease right from the start. He did not waste time but fixed the issue fast and made sure to let me know his company backed his work up with a warranty. I appreciated his honestly and his attitude. I would highly recommend this company and Kesa in particular.
08/29/2021
Kesa came out, spent two hours working his butt off and now my drain runs freely. Very happy with his work and professionalism. Incredibly nice guy, too.
08/28/2021
Had a tub that wasn't draining, at all. 1 call and they were there within 2 hours, fixed the clog and went on their way. They were professional in the way that handled business, took care to not damage anything, cleaned up after they were done. Will use them again.
08/28/2021
He is very professional and did an excellent job.
08/26/2021
First time I have used this company and I was impressed with service, Wilson was courteous and professional. I will call again.
08/22/2021
Wilson was the best! So nice and let me know every detail about what he needed to do and what could happen. Overall, very happy!
08/20/2021
The quality of work done was great.
08/20/2021
homeadvisor
Professional, explained everything and work was done in timely manner
08/18/2021
I was very pleased with the technician that Rescue Rooter sent out to my house to replace a hot water heater and fix a leak. Wilson was very perfessional and was very respectful and easy to work with . I would definitely use this company again. Thank you Wilson.
08/16/2021
Wilson and Jason provided friendly, professional service. Wilson did great work and was fast and clean especially given the job that I hired them for. Thanks so much!
08/15/2021
Made the phone call for service at around 11 am. Each step to the process was smooth and easy. The Tech Jordan listened well to my questions responding professionally and easy to understand. All the work was done including clean up by 1:15pm. Definitely will recommend this company specifically Jordan the tech.
08/14/2021
1. Make sure you check the website for deals ($88 special) as you will get higher quotes for more extensive services once a tech arrives. I am assuming the techs are required to offer the higher cost services once at your residence.
2. My tech Jordan C. was great! Professional, friendly, patient w/ my questions, and efficient!
Also, Jordan was very nice and engaging w/ my young son who was very curious & asked a lot of questions!
3. Jordan C. Did the job & had my shower draining in a very swift amount of tine! He was very solid!
The only reason this is a 4 star and not a 5 star is the timeframe wasn’t met. It wasn’t terrible, I was quoted 12-4, but it was about 4:30p when the technician showed up. It would have been much more helpful to us if they could have arrived earlier in that time frame (12-2 for ex.). Again, not mad about this, I understand their busy workload.
I would recommend this company & especially Jordan.
08/09/2021
Great service, very professional, very informative about each action taken.
08/09/2021
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