CLOSE FORMRS Andrews of Tidewater Reviews (Page 1)
Derrick was outstanding, highly recommended.
03/22/2023
Service technician (Chris) did a really good job. Respectful and polite,
03/22/2023
Turned out to be a broken switch. He fixed it no problem.
03/22/2023
homeadvisor
excellent, timely spring heat pump tune up. mr. chapman went over and above, from explaining the work he was doing to cleaning up trash left in the attic when the heat pump was installed. employees like mr. chapman are "worth their weight in gold". rs andrews and especially mr. chapman has made me a customer for life.
03/22/2023
homeadvisor
Replacement of hot water heater .
All went well and we appreciate the service.
03/20/2023
Technician, Bruce, was very professional and answered all my questions. He explained my options without a hard sale.
03/20/2023
great service
03/20/2023
Excellent job
03/20/2023
Knowledgeable and efficient. Very polite technician.
03/20/2023
K, the maintenance tech who came to check my heating/cooling system was very knowledgeable. He showed me what the problem was and explained everything. He was very very helpful, courteous and professional. Did a good job.
03/20/2023
My technician was Bruce Hartwick, he was very knowledgeable , and explained in detail everything I didn't understand in detail, and I appreciate is professionalism and his tenacity, and zeal for his craft and his representation for his job !!!!!!!
03/20/2023
homeadvisor
I requested a diagnostic and the team member, Shane, was nothing short of extraordinary. He was entirely professional, honest, and incredibly knowledgeable. This company appears to go out of their way to be informative, accurate, and just outright decent.
03/19/2023
Great service.😁
03/19/2023
Very pleasant visit. Very helpful and informative.
03/18/2023
Very pleasant gentleman. Courteous. Respectful. Efficient.
03/17/2023
Professional installers.
03/17/2023
I had a dual HVAC unit installed in May 2020. I’ve used RSA for my preventive maintenance. They are always on time, courteous and professional.
03/17/2023
Want to say thanks to chip. He knows what he's doing and great guy. And thanks Mike and Mike and nathan for there hard work and professionalism. Definitely satisfied with new ac system. Thanks rs Andrews.
03/16/2023
Very professional and on time. The representative explained everything and asked if I had any questions.
03/15/2023
Devon was very helpful with our thermostat repair. He was professional upon arrival, and made sure to inform me of everything up front prior to performing any tasks. He didn't take a super long time and answered all of our questions that we had. I would definitely recommend RS Andrew's and hire them again for any of my heating and cooling needs.
03/15/2023
Patrick was really professional and kind. Showed me pictures and explained what was going on with my system. My only regret is not calling RS Andrews sooner.
03/12/2023
In Oct 2022 the heating portion of the heat pump fail to supply heat. A technician was dispatched to troubleshoot the issue. It was decided to replace the main electronic board which was installed the next day. Unfortunately that did not resolve the issue. After further testing the power board needed to be replaced. Due to supply logistics and backlogged parts it took over 3 months before the part was received but once installed, still no heat. The main board was replaced again along with a couple of temperature sensors which finally fix the heating system and it works great.
The staff never gave up. We were always notified when the tech was heading over and the were very prompt. The technicians were courteous and informative and got it fixed.
03/11/2023
More cost than expected on a 15 month old system
03/11/2023
Overall great experience. Service request through Lowes and was contacted about 20 minutes after submitting online. They were here the next day, earlier than scheduled (which was perfect) & they had a cancelation so I was able to get my water heater replaced same day! So very appreciative!
03/10/2023
My service techDylan was professional and knowledgeable. He explained what he was doing and why. He also was able to discuss possible options for future equipment. I would recommend RSAndrews for HVAC needs.
03/10/2023
Technician was very thorough and professional.
03/10/2023
Had two complete ac and furnace installs were done quickly, professionally and the installers cleaned up like they were never there. Kid well done
03/10/2023
Very efficient service.
03/10/2023
All in all a wonderful experience!
03/09/2023
great job
09/09/2022
Good sevice and on time
07/08/2022
Both the dispatcher, Loretta and my technician, James were extremely helpful. James went over the top to please, checked every component, replaced a lost screw, and checked for gas leaks to the furnace, hot water heater and the exterior meter, plus gave expert advice to prevent mildew in the AC drain!😀 I would highly recommend this gentleman's work.
"Rock", next technician 3/17/23
did exceptional work on HVAC and Furnace. Knowledgeable, informative, and friendly. 😁
10/30/2019
The service tech Christopher W. was great. Very courteous and knowledgeable. Performed the heating system maintenance quickly and professionally. Always a nice experience with R. S. Andrews! Thanks again and again!
02/18/2018
Amber C.was not available on 2/12/2018.
02/13/2018
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