ARS/Rescue Rooter Wilmington Reviews (Page 3)
Just had both systems replaced a month ago, had issues tonight, called and Michael service tech came to the rescue! The lines should have been blown when everything was installed, but they weren’t. He was here a very short time and knew the issue immediately. Thank you so much Michael!!!
07/16/2023
Jeff was very helpful I’d rate him a 20 if it was on the scale
07/11/2023
Blake came out to check our systems and was professional, courteous, and detailed with information.
07/10/2023
So far so good! Only been about a week but all of the stars. Installed a new system on a Friday, it didn’t work by the time they left and I had to rent a window AC in the meantime. As of Monday afternoon, they fixed the AC and they are sending a check that’s part of their quality of service guarantees for reimbursement; well done!
07/10/2023
We had Blake as our technician and I cannot recommend him and this company more! They were quick to answer their phones, kept us updated, and were quick. They came on a Sunday! Definitely recommend you use them for any of your HVAC needs. If we ever need more servicing or to replace our AC unit we will most likely use them!
07/09/2023
I called ARS because I had used them back in Rockville, Md. I was given an appointment immediately and the tech arrived a little early; the minute he saw what was going on he knew what the problem was and fixed it quickly. The ARS technician left everything better than the way he found it, and explained everything so I could understand it. This was a wonderful experience because of a very excellent Technician Luke!
07/07/2023
We needed someone to come on July 4th. They came promptly and repaired our unit in 15 minutes. It saved our Air Bnb guests!! Thank you!
07/07/2023
Would give them 5/5 but 2 times I have scheduled services with them and they then call to say that a technician is unavailable and they reschedule for the next day or the day after. Technicians are very professional and explain the issue and what needs to be done.
07/05/2023
GM,
I(Christopher Powell) meet with the tech this morning, he was very friendly and he was very professional. He came look at my A/C problem, showed me what was the problem and how much the cost and give me the options to think it over with my wife to solve the A/C issue or get a new one.
07/04/2023
Jason Ellis was great. Very knowledgeable.
07/03/2023
Justin was a fantastic technician. He came to check out our HVAC unit that was leaking. He was knowledgeable, on time, friendly, hard working etc! We highly recommend Justin and ARS!
07/02/2023
Jeff came and provided 10/10 professionalism and proficiency. Diagnosed the problem with our AC unit within minutes, and within the next thirty, had it back up and running. Came same day, and left us very satisfied.
07/01/2023
Great experience, professional serviceman, very reasonably priced. I HIGHLY recommend their service to anyone looking for a HVAC company.
06/30/2023
Luke was prompt, professional and courteous. Thank you for the great service.
06/29/2023
We had several people come out and look at the a/c unit. They gave us their honest opinions and suggestions but in no way made us feel like we HAD to do what they suggested. Everyone was so friendly very efficient and effective and we are so happy with them! We will definitely recommend them to anyone who needs a/c unit checked or replaced!
06/27/2023
homeadvisor
Great service!!! Technicians are great and very professional.
06/26/2023
Technician was friendly on time and very knowledgeable. Diagnosed the problem and had me up and running in no time. I would highly recommend them
06/26/2023
90 degree weather and an a/c down on a Sunday night. Needed someone quick. ARS was out first thing Monday morning. Had everything up and running quickly. Prompt, courteous service
06/26/2023
One of the best air conditioning people I've ever used Jeffrey was awesome he was very knowledgeable thorough and pinpointed the problem within a matter of minutes and had it fixed I could not ask for a better experience with the air conditioning company and technician
06/24/2023
Michael is an amazing technician! Couldn’t be happier with the service and so thankful for him !
06/24/2023
Luke was very knowledgeable and did an amazing job. He explained everything well and was easy to talk to. I would recommend ARS to all.
06/21/2023
From the service call to the technican we had a great experience. Luke did an amazing job. Very informative and personable. Made sure the system was working inside and out, not just for what the repair needed. He went above and beyond to help and answer any questions.
06/20/2023
The technician, Chad Carter, was very professional, personable, and knowledgeable. He performed the check up on both my units in a timely manner. I would definitely recommend him and this service.
06/20/2023
Great experience
06/18/2023
The technician was very polite and explained everything to us
06/16/2023
ARS responded immediately to my inquiry on a Sunday and worked around my schedule to come out as soon as possible. Jason the technician was very professional and able to identify the issue immediately. He did a great job and had my A/C back up and running in no time. Would recommend ARS to anyone and will continue working with them for future services.
06/12/2023
Steve went above and beyond what I thought was the problem. He was here almost four hours tracking down the problem and had it fixed I've used ARS since 2007 and am mostly satisfied with their service. I just wish their service people lived closer and it didn't take an hour to drive to my house.
06/11/2023
Great job!!!!!!
06/09/2023
Jeffrey (and his apprentice son) came today and, as he has done in previous visits, been very professional and courteous. He thoroughly checked both my air handling system inside and the heat pump outside, They always wear "booties" over their shoes when they come in the house. (only company we've used in the past that ever did that). Called on Weds for the appointment and they came on Thurs, Very prompt and professional service and company. Highly recommend them (and in fact have to neighbors and friends).
06/08/2023
Blake came in and in less than 30 mins fixed my AC. Very nice job.
06/07/2023
We were having an issue with one of our units and ARS came same day to evaluate. Steve gave us all our options and worked to get a customer service representative scheduled for a follow up visit while he was still on sight. The value for the annual preventative maintenance contract is above and beyond.
06/01/2023
Awesome service thank you!
05/31/2023
Our HVAC tech was friendly and professional. Fixed a clogged drain line for us and got our AC running same day. Didn't get any shady car mechanic vibes like they were trying to charge me for repairs that weren't needed. Would use their service again.
05/29/2023
The technician was very friendly and got right to his work. A very polite person.
05/26/2023
The technician was very nice and professional. Give James a raise!!!
05/22/2023
Everyone that come to do service is pleasant and they let me know what is going on and show me how to work the thermostat & if I need them again give them a call
05/20/2023
Excellent and very proficient service people.
10/26/2022
I will wait until I get the bill to finalize the review, Luke the service guy was great!
09/05/2022
