ARS/Rescue Rooter Cleveland

John Horsfall was GREAT!!! His team quickly assessed the situation and had a plan in place to fix our sewer line as fast as possible. They were honest about pricing and options, and made the process less stressful. I would recommend John Horsfall and his crew to anyone who needs plumbing work done.

Just for some reference on who I am, which might help someone reading this, I am a wokring-for-a-living, single women homeowner in Garfield Heights, who is struggling to get by (just as everyone else around here is). Last weekend I had the unfortunate experience of my sewage line backing up into my 1958 ranch home. I have never been through that before in any of the houses I've owned. I called my sister, who has been through that, several times in fact, and she recommended Rescue Rooter. It was a late Saturday afternoon, and they came out right away, no problem. My first experience was with Dan, the Service Technician who snaked my sewer line, and then with John H., who came and did the camera service a few days after that (the camera service is included for free!!). Dan got the line flowing again, and he was completely OK with me watching and asking a billion questions! He was very friendly, and courteous, and stuck it out until I had a working sewer line again! Then John H., who did the camera, was just as knowledgeable & friendly, and got me set up for the repairs needed quickly and with no problems. These are wonderful guys to work with and Rescue Rooter is a great company to call! HGHLY RECOMMENDED!!! Thank you guys!

The service person was on time. He was very knowledgeable about our situation. He was here for awhile and checked out the problem. He was able to figure out the cause of our water problem. He did not charge us for his time and solution. We had a sump pump put in by another company that we did not need. I wish we would have called ARS Rescue Rooter first. I highly recommend ARS. They will be the first we call next time . John Horsfall Was a tremendous help to us.