ARS/Rescue Rooter Cleveland Reviews (Page 1)
The office called to let us know the installer was on his way. He was a little later than estimated time but within reason. They had called the day before to confirm.
The installer had a few challenges in draining our old tank based on the age of the tank.. He had to get creative but he was successful and was able to remove the old tank from our home. The new tank looks great. He gave us the information we needed to have for this new tank. He was doing the hauling of the new one in and the old one out in 14 degree weather.
The office called to check on progress and handled the payment paperwork and we immediately had an email receipt. They gave us the discounts they could. Pricing was reasonable.
02/03/2023
Great service! Justin arrived on time & was patient in solving our sewer problem. He went the extra yard to help us. I wouldn't hesitate using this company again!
02/03/2023
Everyone was great. The problem was bigger than we expected to be, needed our whole clean out replaced. John was upfront and honest about everything. And was fair with pricing. Always answers calls and text and any questions we had. Will definitely use them for any plumbing needs and referral friends and family to them.
02/01/2023
Great service thank you
02/01/2023
That's it
01/31/2023
The guy who cleaned the drain did a great job. Was very respectful . The only thing I had an issue with, was his laptop he used to finish the transaction.
I could barely see in it .
01/28/2023
The technician was very professional and knowledgeable. Jason took the time to ensure that the job was done right and went the extra mile to ensure customer satisfaction
01/27/2023
The rep worked very hard & long to clear a difficult drain stoppage.
01/25/2023
Brian was super at his job! Knowledgeable and very thorough. Draining like a champ now. Thank you Brian great job.
01/25/2023
Fast, efficient, knowledgeable service and the Team is great to work with. I will be using this company for all of these types of issues! Thanks ARS!!!
01/25/2023
Awesome job awesome price will use them again
01/24/2023
Very positive experience. From initial call with Kelly in the office, to prompt, professional service, excellent price as compared to others, ease of paying... Will definitely be using them for future plumbing needs. Highly recommend.
01/22/2023
Although they couldn't resolve my issue I would still recommend their services to others.
01/20/2023
Had a flooded basement due to a backed up pipe. Greatest service I have ever received. They worked fast and went above and beyond. Can't thank them enough for thier amazing service.
01/19/2023
Jason took care of us. He provided fair pricing and quality service. I would recommend.
01/19/2023
First Gentleman couldn’t get line free. Mgr can out 2 days later and said he would come back with another crew member. We thought there may have been a collapse but they kept working on it and able to break whatever was in line free. Thank you!!
01/17/2023
Plummer Technician was friendly and really got to the problem right away!
01/17/2023
I had good a experience with ARS Rescue Rooter with an emergency repair years ago, so I decided to go to them again for my Water Heater replacement.
Jason was my technician and he was very professional along with being on time, clean, and efficient with his work. ARS seems to employee some good people and I would recommend them to anyone.
01/16/2023
I had them replace an old wash tub and they did a great job. Highly recommend Bobby and the whole team.
01/16/2023
Came out as soon as they could after calling. Almost 100 year old dump trap failed causing water to overflow from upstairs bath to first floor and basement. Opened ceiling and installed up to code parts/new drain pipes within approximately 5 hours. Very professional. Explained process. Cleaned up after.
01/14/2023
homeadvisor
Received great service to clear a sewer line. Phone call to completion of service was less than 2 hours!
01/11/2023
homeadvisor
Jason was excellent. Knew his stuff and very professional. Would highly recommend.
01/10/2023
The service rep was extremely professional, straightforward with info and pricing, very friendly and was determined to provide a great level of service and value . This is the third time we have used ARS and will continue to do so in the future.
01/10/2023
Brian was very professional and helpful. He came out to my home on time, talked me through what needed done with the drain in order to fix the issue and made sure to clean everything up after fixing the issue.
01/10/2023
Extremely honest which is hard to come by these days! Highly recommmend.
01/09/2023
Ralph took care of us. Did a good job. Thanks
01/07/2023
Seth and Anthony are great
01/06/2023
Service very good 👍
01/05/2023
ARS was recommended by my neighbor. I had water coming out of my ceiling. ARS was responsive, arrived in time, used shoe covers in my house and got right to work. The technician was Jason Byrd and he was great. Very professional and he kept me informed of the progress. The repair normally would have been a 2 person job. However, a second person wasn't available at the time. Jason had to run upstairs do some work and then run downstairs to do the next step. He was up and down the stairs so many times I lost count! But he did it with a good attitude and got the problem fixed. Since part of the ceiling had to be opened up, there was a mess. But Jason had put down drop cloths and cleaned everything up. He even covered the holes in the ceiling with cardboard until the drywaller could repair the opening. He also fixed a few minor non-emergency issues that I had been putting off. For everything that was done and the time it took to do it all, I felt the price was reasonable.
I wouldn't hesitate to use them again.
01/02/2023
Technician Jason Byrd was great. Showed up on time, found the leak and did the repair. Cleaned up, checked everything. Having water coming out of your ceiling is a stressful situation. But Jason's professionalism put me at ease and he fixed the problem. I also had some basic, non-emergency repairs completed while he was out. Very happy with everything.
01/01/2023
Excellent experience!!!! Everyone was helpful and very nice… The process was easy and quick!!!! The technician that installed my water heater was the best !!!
12/27/2022
I’m sorry I forgot the installers name but he was cheerful and courteous considering the weather was atrocious. Very professional in his work. Thank you again for getting out herein such short notice. A life saver
12/23/2022
I called to have a technician, review the problems, on site, and to provide an estimate. The service was excellent, and I will be calling to have the repair taken care of by Rescue Rooter.
12/20/2022
They were awesome wolf recommend they to anyone
12/19/2022
Excellent customer service from my tech Jason. He was on time and he explained the issue to me very clearly. Issue was resolved quickly, made sure problem was solved before leaving and made sure area was clean too.
12/19/2022
Fast, Informative, Felt Safe
12/16/2022
Service was professional and was of good quality.
12/15/2022
The plumber was very professional and knowledgeable. He did excellent job. The customer service is very good. I would definitely recommend this service and I will use it in the future if I need it.
12/12/2022
Ralph Cruz was the best technician I have had from any of the drain companies I have ever used.
12/08/2022
I was more than pleased with the job Jason B. did. He took the time to explain things to me and was so professional. No heavy sales pitches or overpricing. I’d give him 5 stars!!
12/08/2022
The plumber was extremely knowledgeable, professional, and respectful. He explained the operation of the tankless heater on a level that I could understand. Overall experience was above and beyond, and I give this company five stars, I would use them again I would recommend them to family and friends.
12/08/2022
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