ARS/Rescue Rooter Columbia Reviews (Page 3)
Bryan Morris was delightful, very efficient and helpful. I hope he is my technician next time.
12/11/2020
ARS is timely and professional. They work cohesively as a team and they work hard for their customers! I highly recommend them for ALL your heating and air concerns
12/11/2020
We had 4 service calls in 4 days during an extremely cold period of time, three (3) service techs and one (1) Service Field Supervisor. All four were responsive, friendly, courteous, and informative, and we were satisfied with the end results. We were only charged for the first call as the other three were follow-up visits.
12/16/2020
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Excellent service. Jason was great, came early and finished the work perfectly, cleanly on time.
12/11/2020
Chris was very knowledgeable and helpful. would definitely use him again. Thanks for the great job !
03/29/2021
Chris M explained procedures and excellent customer service
12/11/2020
I am a mechanical engineer and tried to install my new smart thermostats. Unfortunately, it's been over 10 years since my classes, so I had some installation questions. I called ARS on a Saturday after noon in the dead of winter and not 30 minutes later, Melvin showed up with a smile on his face. He was professional, courteous, and showed a great willingness to help me understand where I went wrong during the installation. Most importantly, he fixed the problem! I will be calling ARS back and asking for Melvin again should I ever have any HVAC/R issues in the future!
12/11/2020
My family had recently been without heat for 3 weeks, caused by the negligence of a prior company that came out to replace our heat exchanger before we bought our house in April of this year. Due to the carelessness of that previous company, our HVAC unit was deemed dangerous and condemned by a company sent out by our home warranty and we were forced to completely replace our unit. So for those 3 weeks, as we set out to find a reliable company at a price we could afford, which would prove to be a much more stressful task than we could have imagined, our only source of heat was space heaters!!
After dealing with numerous companies, outrageous price quotes, and financing options that weren't feesible options for us, we were referred to ARS Rescue Rooters by a couple different family friends. That call to ARS was a life-saver!! We called ARS last Wednesday afternoon. That evening, Brian came out to the house and spoke with us. Between Brian and his boss, Anthony, who was on the phone for some of our consultation, they both listened to our needs, genuinely cared about our situation and made us feel important!! That night we signed our contract with ARS, to install our new HVAC unit and that Friday morning, Steven and Eli, the install technicians, came out and installed our new unit! By that afternoon we had heat in our house and peace of mind that we found the BEST company that did and would continue to take care of us!! We love our new unit and we love ARS!!!! We HIGHLY recommend anyone looking for an honest and caring HVAC company, call ARS Rescue Rooter!!
03/29/2021
Had problems with my air conditioner and heating unit and they are quick to respond and their staff are very professional and I am very please with the service. Would highly recommend them.
12/23/2019
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Heater would not turn on, Melvin gave a great detail explanation on what happen, fixed it fast, and was at my home fast, great service and professionalism. Thanks great job
12/11/2020
TAUGHT ME A LOT AND SPOKE IN LAYMAN SO I COULD UNDERSTAND FROM NOW ON I ONLY WANT HIM TO COME CHECK MY AIR
12/20/2020
Ars employees who installed new ac duct work on my home did an excellant job. They were very professional, thorough, and clean. Thank you for a great experience. Bryan was very accommodating.
12/11/2020
Everyone I have dealt with at ARS so far has been amazing. From the first call I made to the install. These guys did a great job, and quickly! Explained everythig to me and you can't beat the price. Thank you Glenn, Jason and Andrew!
03/29/2021
Very good joey was very nice and Brooke called to give heads up and sent pictures of both. Very good service. Very good service and they are helpful when you call. Thanks ARS
12/11/2020
