ARS/Rescue Rooter Laurel Reviews (Page 1)
MELVIN, the tech, was great. I've had good experiences with ARS and will continue to use their services in the future.
12/05/2023
Andrew from ARS/Rescue is incredible. He answered all my questions about our AC system and explained why our thermostat stopped working after only a year. Got a new replacement and everything is working great again. Amazing work!
12/04/2023
The technician did a thorough review of my system. Let me know the things that I would need to get done soon in the future.
12/04/2023
My technician was excellent.
12/04/2023
Fantastic support from Tom and his team - the entire project took about a month to complete.
12/04/2023
Excellent service.. excellent staff.. leave your house as clean as they found it.. show up in the window of time that they give you!
12/04/2023
I have to give the technician Marlin alot of praise for his professionalism and knowledge of everything HVAC. He took the time to inform me of everything he was doing and why, so that I may keep my system running in top form. He was also polite, patient and courtesy when informing.
ARS will be my go to HVAC service and repair shop moving forward. Thanks ARS!
12/02/2023
Professional and friendly. Talk to me about what they were doing. Cleaned things.as they worked and after. Great team. I would recommend.
12/02/2023
Professional services thanks
12/02/2023
ARS completed our winter tune-up timely and efficiently, explaining the results in an understandable way. We were entirely satisfied with their service.
12/01/2023
Very good customer service, competence, and products. Second purchase, this time for our primary residence.
11/30/2023
Excellent service! I never had better service dealing with my HVAC. The technician was very knowledgeable. I couldn’t be more happy. Thank you ARS. I hope that the next time I need service I can request Armando Infante again!!!! Thank you, Armando!
11/30/2023
I was completely satisfied with my technician and the way he treated my complaint.
11/30/2023
My tech was the best. Very knowledgeable and competent in what he did
11/30/2023
Very professional and knowledgeable. Explain what was good and defects about the system. Did not rush through the service at all.
11/30/2023
The technician was extremely courteous, knowledgeable, and helpful.
11/29/2023
Very friendly and prompt!
11/28/2023
Good job
11/28/2023
The consultant, Drew of ARS showed up on time Monday, November 27, 2023 to perform a maintenance check up on our home HVAC system. The services provided were thorough, as well as he went over the details of the what was done to the system. I was satisfied with the customer service. Thank you,
11/27/2023
Respectful technician and often available in case of emergency.
11/27/2023
Timely response. Thank you Donte Williams for being professional and courteous.
11/27/2023
Anteneh was excellent. He did very thorough trouble shooting and solved the problem. Highly recommend Anteneh and ARS.
11/26/2023
We recently moved into our house and wanted to install a Google Nest Thermostat which we purchased at Lowe’s today. I called ARS first thing on Saturday morning and they were able to send a technician, DeAndrew, out the same day to install and help us program the new Nest Thermostat onto our phones. In addition to our Nest, he looked at our furnace and gave me a few valuable pointers since I am not very familiar with our furnace yet. He also gave us some recommendations about our furnace for future consideration once we become more familiar with our house. I really appreciated ARS and DeAndrew’s prompt same day service and the fact that start to finish the job was completed in the same day.
11/26/2023
Awesome, professional job. Quick service.
11/25/2023
I love this company
11/25/2023
The Tech came Drew was very informative and explained the problem as well as process to fix it.
11/25/2023
Technician Drew was on time He was pleasant and patient explaining the problem to my understanding as well as the resolution. I hope ARS will value this employee
11/24/2023
I was disappointed with the tech. He came in my house, without booties on his feet it was pouring down raining out side his shoes was wet. I asked him about covering his feet. He claimed he run out of them. Not no excuse because it's been raining all day. He track water on my hard wood floor. And down in the basement where I have carpet. I have to clean my floors and carpet after he left. I asked him what was wrong with the heating unit. He just said it was a small problem.. Didn't go though with me on how to use the thermostat. I think all this wasn't professional. And his attitude. He stated that the company provides the shoe covering. I stated that you knew its was raining. You shall have been prepared. Before entering clients house. Thanks. Also I will call back because the problem hasn't been fixed. I have my thermostat on 77 and the house isn't warming. The vent is blowing air only They sent other tech I was happy about his work. Ans explained to me . How to operate the thermostat and explained to me .That a part is needed. I appreciate the last tech thanks
11/21/2023
ARS employees are professional and knowledgeable on the work they do. They take their time to explain the processes and the outcome of their finding.
Drew surpassed my expectation, his customer service is outstanding and took his time to listen to my concerns and addressed the issue professionally. I'm happy with the service.
01/09/2023
