ARS/Rescue Rooter Laurel Reviews (Page 2)
Both ARS techs were very professional and explained everything about the new unit very well.
09/01/2023
homeadvisor
Great work.
08/31/2023
Didn't show up the first time, they called 2 days later and apologized.
08/30/2023
My tech was great, professional, knowledgeable and very focused.
08/30/2023
Peter provided exceptional customer service. Fortunately, he has serviced my units in the past. He explained the outcome of the service which was good. Also explained the options (Inflation Reduction Tax Credits) in case I wanted upgrade my unit. He will plans to follow-up with me regarding my Nest Thermostat which I still cannot monitor and control remotely since 2018 when my upstairs unti was replaced. This should be ARS responsibility to get this rectified through Nest. There should some sort of protocol in place.
08/29/2023
Came out right away and replaced my water heater same day. The installer John was great.
08/29/2023
Very good tech
08/29/2023
Evething very good 👍❤️
08/29/2023
Just got a full system replacement. So easy! Started on time and finished within 4 1/2 hours.
08/29/2023
Technician was the best
08/29/2023
The technicians who came to take care of the air conditioner were very thorough and explained all available options to fix the problem .
08/29/2023
Mr. Silva is very knowledgeable and helpful. Great service.
08/27/2023
I had a couple of bumps with this company when trying to schedule an emergency service call. The technician that showed up DeAndrew, was very polite and professional and the AC is back to work on this hot and humid morning.
08/26/2023
Very professional and did great work!
08/25/2023
Thank you to Lovell & Terrell, they provided outstanding professional service to me and my wife. They were thorough during the entire installation of my new furnace. They answered all questions and concerns we had. Perform all required checks to ensure proper functionality. They made sure we had a clear understanding of the new furnace and thermostat. Thank you again! We will definitely refer customers to your company!
08/24/2023
Yonas was very good.
08/24/2023
I've been using ARS as my preventive maintenance folks for about 8 years and every technician has been professional, thorough and respectful of my property & time. I recommend the low fee service plan for every homeowner.
08/23/2023
homeadvisor
Very knowledgeable
08/22/2023
My review is strictly for the technician DeAndrew Johnson. Before the technician arrived, I was extremely upset about the quality of service that I had received. This technician was extremely patience with me ( I asked several questions) & knowledgeable too. He explained in terms that I could understand and took pictures as well to show me ( I was afraid to go in my backyard to see the actual unit-bugs...lol). Thank you for the excellent service you provided.
08/22/2023
ARS Represenative sold me a Carrier (my choice) HVAC system on Thursday and installed it on Friday. The 2 ARS associates were awesome. Very professional. They were clear on their intentions, concise with explanations and considerate of my property.
08/18/2023
We have been using ARS for a few years. We recently had our HVAC unit replaced in our house, and just had the HVAC unit replaced in our rental house.
ARS is very polite and responsive on the phone. Both the sales rep and the guys installing, and checking on our units are professional, polite and responsive.
We are quite pleased with their service, and highly recommend them.
We use them for our fall and spring maintenance calls. Thanks. ARS!
08/18/2023
I had this misfortune of having my HVAC system die, but I had the great fortune of finding ARS to help. From the first evaluation visit, to the sales visit, to the install, to a quick service, I was met with professional and kind people who care. Exemplary in every way, ARS quickly earned a lifelong customer in me.
08/18/2023
The technician was very careful in the evaluation of the system. The spare parts were available at the moment. The repairs were made in a short time.
08/17/2023
I called this morning to have my a/c looked at and someone came out by 1pm same day. The tech Dante was very respectful in helpful.
08/16/2023
The service man was so professional and nice.
08/15/2023
The guys did a great job.
05/27/2023
Checked HVAC systems (inside & out) to establish condition.
04/19/2023
