ARS/Rescue Rooter Laurel Reviews (Page 2)
This would help our yelp reviews
From: Franks, Thomas E. <TFranks@ARS.com>
Sent: Monday, June 1, 2020 9:17 AM
To: Nislein, Shelley <mnislein@ARS.com>; Jolles, Steven M. <SJolles@ARS.com>; McDonough, Jim <jmcdonough@ARS.com>
Subject: FW: [EXTERNAL] Outstanding Customer Service
Sent via the Samsung Galaxy S8 Active, an
I would like to thank you and your team at ARS Rescue Rooter for your assistance with my AC System Repair and Replacement consultation. Your team was incredibly professional, explained everything in detail and greatly assisted me with making the decision to replace my system. The repair technician Todd that came out to troubleshoot my system was extremely knowledgeable and professional. He explained in detail what was wrong with my system and gave me options and recommendations for the repair and replacement. Your companies expedited service with being able to get to me same day also helped greatly. Never have I ever had such outstanding service and I will recommend ARS Rescue Rooter to anyone who needs HVAC service. Again Thank you for the outstanding service and look forward to doing business with you and ARS Rescue Rooter in the future.
06/01/2020
The entire ARS team (sales, installation and service) is outstanding. We have been customers for decades and have always enjoyed the courtesy and professionalism evidenced by every ARS employee we have met.
06/04/2020
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When there are problems with the HVAC system they installed, they are responsive to my calls for service. Technician Maurice Liggins was very thorough with his search for constant freon leaks. He discovered possible leak locations that previous techs overlooked.
06/11/2020
Found the problem in 5 seconds.
06/20/2020
The representative arrived on time, got right to work, and finished the service without any problems.
06/27/2020
I've had the annual service contract for many years. They're also very responsive and on-time.
07/27/2020
The service was the same as last year. Excellent!!
07/29/2020
The Tech that came to our home on 7/29/20.
Was extremely professional. He introduced himself (which I have forgot his name, which to me means I had great service) had a mask on and came prepared to put on booties.
He spent a little over an hour checking everything and showed me where the air filter was. When the unit was installed. The other gentleman forgot to show us. He also spent some time showing me how to work the thermostat. That was another thing that was not done when the unit was installed. This young man (for being in his 20’s) was professional all the way around. In this day and age. It gives me hope for our younger generation.
I would definitely recommend ARS for service work.
08/02/2020
Your Associate that came to my home was very very professional he did his job very well. OK
08/03/2020
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