ARS/Rescue Rooter Charleston Reviews (Page 3)
Steve did a great job! Very friendly, knowledgeable & thorough with his services. They were a little later than expected but they kept me informed via email, text & phone call on time delay & arrivals. They installed our new unit about a year ago & we are in the annual maintenance plan so we were getting winter check-up.
01/07/2023
homeadvisor
Very reliable and excellent communication!
01/06/2023
ARS has knowledgeable and friendly technicians that are dedicated to great customer service.
01/05/2023
Steve was very knowledgeable and answer all my questions. I highly recommend him.
01/04/2023
Jay was here promptly. Was very professional. Knew what the problem was and how to fix it within a few minutes. Didn't mind answering questions. I will request him next time I have a HVAC issue!
01/04/2023
My service technician Steve was professional and responsive in answering my questions and very thorough in performing routine maintenance on my HVAC system.
01/04/2023
The young men were respectful and did a wonderful job installing my new unit.
12/30/2022
Very Respectful, Professional and passionate bout about what they do. Quintin and Derelle did an Outstanding job at my home today. Thank you for your service!!
12/29/2022
When the first company I called hung up the phone before saying hello - on several tries; and the next company couldn’t get a plumber out for two days for a suspected burst pipe, ARS, Rescue Rooter came the same day. Their plumber, Anthony, was professional, courteous, polite and knowledgeable. He took time to explain the problem, showing me exactly what he’d done and then ensured I understood. I’ll never again call another plumbing company and when I do call ARS, I will always ask for Anthony.
12/28/2022
Anthony was punctual, respectful, and fixed our plumbing issue the morning after Christmas! We couldn’t be happier!
12/26/2022
Repairman Ashley came out quickly to our home. He assessed the problem and made repairs in less than hour. He was thorough and explained in understandable manner why the system stopped working and what he did to make repairs and/or get it working again. From time I called to report problem and it being satisfactorily taken care of was less than 24 hours. As always, I am very pleased with the services provided by ARS.
12/23/2022
Steve was assume! Very professional and performed quality work!
12/22/2022
Great company with great customer service. My brand new furnace went out after 4 days of use. They were able to schedule me an appointment same day at a convient time. Turns out the unit was installed incorrectly but the tech got my heat up and running that afternoon.
12/20/2022
Anthony was exceptional, I have used ARS in the past and are always my first call.
12/18/2022
Excellent service and very personal from start to finish. A pleasure to deal with! Thanks Steve
12/15/2022
Ashley the technician was very nice and knowledgeable about our ac/heating unit. Ashley also shared preventive things that needed to be done in order to have the unit longer. Thank you Ashley for all of your hard work!.
12/13/2022
The technician was professional, nice and informative.
12/12/2022
I have used the company for years for HVAC issues and today I used them for the first time for plumbing service. From scheduling to the work completed, I could not be happier.
12/11/2022
My A/C sys would not turn on. Chris came within an hour, quickly diagnosed, repaired, and test my sys. He was very professional and explained what happened. Thank you Chris.
12/09/2022
Austin and Colton were a pleasure to work with . Answered all my questions to the best of their knowledge .
12/07/2022
Great Guy's 👍
12/06/2022
Raul arrived within 2 hrs of my service call. He quickly detected a leaky pipe in the ceiling and repaired it. The quick attention to the matter likely saved us significant damage.
I would highly recommend Raul.
12/05/2022
The service, as always, is excellent. I won’t have anyone else come in my house.
12/05/2022
Part was ordered and received within the time frame promised. Repairs weremade quickly and we now have heat❣️
12/02/2022
With any repair, nothing is perfect and unexpected things happen. Anthony and Gabriel were on the ball and got the hot water back on ASAP. Followed up the next day and addressed our concerns.
11/30/2022
Fast, efficient, and professional services. I highly recommend
11/29/2022
Chris was Great, he took his time to explain everything to in a way that I can understand. Please let him know that he made my day 😇🙏
11/29/2022
The technician that they sent was very professional. First of all he showed up on time. He was on hold with the manufacturers service department for about an hour (Not his fault). When the service department finally answered he went through the troubleshooting process with them. The problem with the water
Heater
Was not occurring while he was there and there were no error messages on the water heater, this made the problem difficult to diagnose. After about an hour he found that a switch on a valve was slightly off making the recirculating pump run continuously. He put this switch in the proper position and fingers crossed it does the trick. I appreciate his spending the time necessary to fix this problem. He was very polite and professional.
Tony is certainly an asset to his company and hopefully gets recognized for his thoroughness in getting the job done.
11/28/2022
HVAC system check-we do it 2x/year!
11/26/2022
Qualified and personable technician, changed my filters while here but would not accept any tip.
11/26/2022
Great customer service
11/25/2022
The two guys Mike porter and Eman came Monday and installed ours central AC and heating. They came in the morning on time worked through their lunch. And had it installed in one day. These two guys explained everything to us about our thermostat and our heating and air which we have not had one in our home for over five years. They were efficient and very polite. very outstanding job exclamation I Give the two guys Mike and Eman a 10+. Highly recommend ARS to service also in the future.
11/23/2022
Evaluation of HVAC
11/21/2022
Had another amazing tech: Mr. David. Courteous, professional, knowledgeable. Very good service!
11/07/2022
Ashley Singleton arrived on time, was professional and courteous. He did the seasonal maintenance on my gas furnace, answered my questions and changed my air filters. Thank you Ashley and ARS.
05/15/2016
