ARS/Rescue Rooter Of Georgia Reviews (Page 1)
We have used Universal for 5+ years now and have always been extremely pleased with the service. The technicians are wonderful and always on time. I am very happy with the service.
12/11/2020
Terence arrived promptly and quickly resolved the problem with my Trane system. I was delighted to learn that there would be no charge to me as lightning had destroyed the integral component. I was most impressed with my technician's proficiency and friendly demeanor.
12/11/2020
Sina was very helpful, friendly and efficient, doing a thorough inspection of all parts of my HVAC system, cleaning it and explaining what he was doing and what I should do to maintain the system in the future. I would highly recommend his services to anyone needing similar work.
12/11/2020
Couldn't have asked for any better service from David. Called ahead of time, arrived on schedule, explained the problem clearly, gave me the price, did the job professionally and quickly. Top notch service.
12/11/2020
Willie did a great job. Looking forward to working with him again!
12/11/2020
Universal called me to let me know Tim would be able to arrive early for our 1 pm appt if that worked for our schedule. It did, and Tim arrived promptly. Tim was very knowledgeable, honest and professional.he listened while I described the cooling problems we had with our heat pump. Was able to quickly and correctly identify the problem as a defective evaporator coil and the part was still under warranty.
We were also out of electrostatic filters. Even though he did not have the size we needed on his truck, he found them at the company and made a return trip to our home that day so we did not have to try to reschedule another appt. Gave us the same price on the filters we had last year and plans to make a note on our service contract to make sure he has the filters ready for us each spring. We felt like we got red carpet treatment from the beginning. Tim gets an A+ from us for the wonderful work he did today. He also does heating maintenance and we plan to ask for him by name in the fall. In Appreciation, Barbara Kelly
12/11/2020
ARS Universal Marietta gave great service! Their prices are reasonable and their yearly service plan is awesome. My technician Norberto was friendly and knowledgeable. I would definitely recommend!
12/11/2020
Joe Evans came to service the Church's three heat pumps and did an excellent job and explained what future maintenance was necessary. He was a gentleman and I would ask for him when you need HAC work.
12/11/2020
Joe Evans came to service the Church's three heat pumps and did an excellent job and explained what future maintenance was necessary. He was a gentleman and I would ask for him when you need HAC work.
12/11/2020
Universal called me to let me know Tim would be able to arrive early for our 1 pm appt if that worked for our schedule. It did, and Tim arrived promptly. Tim was very knowledgeable, honest and professional.he listened while I described the cooling problems we had with our heat pump. Was able to quickly and correctly identify the problem as a defective evaporator coil and the part was still under warranty.
We were also out of electrostatic filters. Even though he did not have the size we needed on his truck, he found them at the company and made a return trip to our home that day so we did not have to try to reschedule another appt. Gave us the same price on the filters we had last year and plans to make a note on our service contract to make sure he has the filters ready for us each spring. We felt like we got red carpet treatment from the beginning. Tim gets an A+ from us for the wonderful work he did today. He also does heating maintenance and we plan to ask for him by name in the fall. In Appreciation, Barbara Kelly
12/11/2020
ARS Universal Marietta gave great service! Their prices are reasonable and their yearly service plan is awesome. My technician Norberto was friendly and knowledgeable. I would definitely recommend!
12/11/2020
ARS Universal Norcoss. We had Sina work hard to get our air working. He called me at every step to let me know where he was, how long he was going to be. Would recommend Sina for all our work.
12/11/2020
David H. was an outstanding technician. He did an great job!!
12/11/2020
Willie did a great job. Looking forward to working with him again!
12/11/2020
The technicians were courteous, promptly on time. Worked thoroughly through the day to get the installation of my complete air conditioning system. The installation was neat and they remove all trash and left home and area clean and neat. They gave me all manuals and instructions on using my new system after thoroughly testing it to make sure all was working OK.
12/11/2020
Our service representative Daniel has always been a GREAT resource for our heating and cooling needs. He is friendly, knowledgeable and always willing to stop and explain exactly what he's doing. We are very happy with the service.
12/11/2020
Great Service. Terrance was very professional and quick to get the AC fixed.
12/11/2020
I established a annual HVAC service contract with ARS. ARC recently installed a new split unit as well as a new Air Conditioning unit for my home. Although expensive, they looked for ways to reduce my overall costs via tax credits, winter discounts, and Georgia Power reimbursements. I found this group through Home Depot's contractor services as they came highly recommended by Home Depot. Willie stopped by today to perform the maitenance on both my older HVAC unit as well as the new units recently installed. He was professional and curteous and peformed a detailed cleaning of the systems. My experience with both the installation of the new systems as well as the ongoing maintenace was excellent.
12/11/2020
Daniel L. was very professional and offered great advice.
12/11/2020
