ARS/Rescue Rooter Of Georgia Reviews (Page 2)
The Lowe’s ARS installation team hit all the check marks. They got the work done in much less time than I expected. Experience and preparation makes a difference. They had they needed with them. 💯% Satisfied with the job and crew.
09/14/2023
Know what they are doing servicing their Heating and AC products. I have a Rheem Heating & AC Furance with an external Heat Pump.
09/14/2023
homeadvisor
I attended the Atlanta Home Show on Sunday and normally do not make appts to have vendor's come out the next day. However, my Furnaces/AC units (2 sets) were 20 years old and on there last legs. The salesman came out and looked at my home and current units and we talked about my needs. On a whim, I decided to buy and went against my habit of always getting 3 estimates. The financing was seamless and I was approved within minutes.
The install team showed up the next day at 11 as I was told with the expectation of the install of 6 - 8 hours. I was working from home and was busy, so wasn't paying much attention to the crew. It seemed they were able to remove the old units both from the attic and outside with ease. As it grew late, I could tell something was amiss, and overheard them talking and one of the techs confirmed that the brand new 2 AC compressors were not working and needed to be replaced.
Part of the crew went and got 2 more brand new units and brought those back and within an hour all outside and inside connections were made! Thanks so much to Victor on the crew who told me that he was not going to let me be uncomfortable overnight and they were determined to give me a successful install and have my AC/Furnaces working before they left. Victor also gave me a thorough tutorial/walk through of the AC units and connections outside as well as the furnaces in the attic. He also showed me how to use the new thermostats, connect them through my iphone with the App, and the various settings.
While long, I really wanted to write this review given the experience I had from initial sales contact all through purchase and install and all the points mentioned above. I went to look after the fact of purchase and saw tons of negative reviews for this company and had started to question my decision. I can truly say that my experience was absolutely wonderful and thanks to the crew's dedication to ensure that I was a satisfied client and everything was working before they left. I am thus giving them 5 Stars!! I can only hope that this outstanding service continue through the years with maintenance of the units and the like. Thanks again Victor and the crew, Sales, and the folks at the Home Show as well!
09/13/2023
Rene was amazing! He explained what he was doing and did it efficiently. Hope I get to work with him again
09/13/2023
Service was excellent. However, it was my understanding that I was to receive 2 free service calls after purchasing the AC and furnace. This was my second service and I was charged.
09/13/2023
ARS rooter is always on time and provide excellent service. Installed my new Rheem HVAC system and they did a great job
09/13/2023
Mr. Okrah was very nice and professional. Great job today on a/c maintenance.
09/12/2023
They are such a professional company. Since I had my unit changed by them last year, I have had 4 of their technicians come over to check it. You won’t regret working with these guys.
09/12/2023
Knowledgeable and courteous people
09/11/2023
Great customer service and professionalism.
09/11/2023
They were very good at explaining everything that they were doing and explained on how to use the new thermostat.
09/11/2023
Arrived on time. Very professional and friendly. Answered all questions and even installed the app on my phone.
09/10/2023
Mr. Redwine arrived on time and gave a very detailed description of the issues with heating and air unit and also provided several solutions to help resolve the issue.
09/08/2023
Amazing
09/07/2023
My Tech Muhammad was professional and friendly !
09/05/2023
ARS is a wonderful company! They installed our HVAC and It has been a pleasure doing business with them. They stand behind their work.
09/04/2023
Technician was excellent, on time, very polite, answered any questions I had. Highly recommend him again.
09/04/2023
Technician was friendly and knowledgeable
09/03/2023
Service technician was very knowledgeable and courteous
09/02/2023
Great experience. Crew knowledgeable and professional
09/02/2023
James, our technician, is very knowledgeable and customer friendly. He explained everything to us.
09/01/2023
The technician that came out was the best ever! Explained everything to me!
09/01/2023
Very Very knowledgeable of the equipment he is working with
08/30/2023
Called Lowe's on a Fri and the same day the contractor came the next day our AC was installed! The men that came out and worked non stop until they were through. They never stopped to eat lunch nor did they leave my house! They could have.! But they were Awesome. We will definitely use ARS again and will tell family and friends!
08/30/2023
Technician Jose Vincent was very helpful and got my AC working again. Ask for him. I highly recommend him.
08/30/2023
Roderick was fantastic!! Thanks for being fast and friendly!
08/29/2023
Mr. Reed was very professional, he explained the A/C unit, give me good information on the service's. Thank you
08/28/2023
The Tech was very professional, respectful and informative addressing the concerns that was explained to him as well as all of my questions.
06/02/2023
Nate was very professional and on time and explained the service that was doing outstanding job
07/07/2022
